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Okay its expected that you have your ID and your card after you have used the ATM. Certain transactions cause you to go to the cage to have it processed. This includes people who don't know their pin and its a security precaution for their safety.
This woman came to my window and put down her receipt.
SC: I used the ATM yesterday and I couldn't find my ID. I have it now and I need the money now.
Me: Well ma'am after a few hours the transaction leaves our systems and we are no longer able to pull it up. And knowing that you did this yesterday its totally gone from our systems.
SC: Check it anyway!
Me: Okay... I need the card you used and your ID.
She pulls out her players card and ID.
Me: No... I need the credit card you used.
She pulls out both items and kind of slams them down. Now, I made sure the names matched and things like that, thank god they did. Anyway, as I am sliding her card into the machine...
SC:
What are you doing!?
Me:
I need to swipe your card so that the transaction can be brought up...
SC: What kind of information are you pulling up??
Me: Well, the numbers and the expiration date. I'm not charging you twice if thats what you're worried about.
All with a smile.
SC: Fine.
Me: (Declined, record not found) The transaction is no longer there you'll have to re-run your card throught the ATM.
SC: Fine. But you better cancel it because when I was here yesterday I think the girl that helped me yesterday finished the transaction and pocketed the money!
ME:
(By this point I am appalled that she'd even suggest it! How rude!
Ma'am thats impossible. She couldn't have finished the transaction and have you seen how many cameras are here!? *I even pointed...*
At that point I lost any kind of helpfulness towards her. Accusing our cashiers. Made me really mad. She finally went away and I told my co-worker that I refused to help her paranoid ass and made him help her.
How hard is it to use the ATM? I mean really! I get people all the time who are like: Can you come out and help me? And usually the line is out to the moon and we're not supposed to leave the cage. I'll usually help really old people because sometimes they really can't see the screen. But if they're demanding me or rude I tell them to ask security.
Anyway, its shocking to see how many people ruin their freaking cards and then expect us to magically help them out.
SC: I can't run my card. I spilled perfume on it.
I looked at the card and it looked like acid not perfume. The card was really mangled.
Me: Unfortunately unless you can run it through the ATM we can't do anything...
This made me mad. My co worker jumps in and makes things worse for me.
CW: But if you ask the supervisor she can run it.
I wanted this person to shut the hell up. Yes, the supervisor can run the cards BUT we don't do it because they can't put their pin in and it could be a stolen card. We pretty much have it for our high rollers when the line is too long.
Me: *glaring daggers at CW* It does cost more though. We have no way to put in your pin.
SC: LIke how much??
ME: well, I believe for a hundred dollars its like 7.99.
SC: You've got to be kidding me!
By this time she started getting an attitude with me.
SC: Fine, can I write a check?
*Oh, joy, lets do another process that will take at least ten mins and I would love to kiss your ass every min of it. grrr*
ME: Do you have an account with us?
SC: no.
Me: Can I see one of your checks?
I looked at the check and the number was 101. Crap. Our company doesn't like to take "too new" accounts for fear of check bouncing.
Me:Unfortunately we need checks with a higher number.
SC: FIne, I'll pull one from the back.
ME: No.... We can't do that either.
SC: But I'm a hotel guest!
Me: Um, that really doesn't make a difference.
SC: Fine. Get your damn supervisor and get me my money!
I wanted to tell her to go away but I went and got my supervisor.
We both came out and the SC was pretty quiet.
SC: I want 200.
We processed it to the point where the fee is.
Me: The fee is $12.99
SC: Whatever.
ME: okay...
I finished the process, SV went away and I paid her. What a jerk.
I told my co-worker to never tell a customer that we can do that. And bascially not to but into my window.
This woman came to my window and put down her receipt.
SC: I used the ATM yesterday and I couldn't find my ID. I have it now and I need the money now.
Me: Well ma'am after a few hours the transaction leaves our systems and we are no longer able to pull it up. And knowing that you did this yesterday its totally gone from our systems.
SC: Check it anyway!
Me: Okay... I need the card you used and your ID.
She pulls out her players card and ID.
Me: No... I need the credit card you used.
She pulls out both items and kind of slams them down. Now, I made sure the names matched and things like that, thank god they did. Anyway, as I am sliding her card into the machine...
SC:
What are you doing!?Me:
I need to swipe your card so that the transaction can be brought up...SC: What kind of information are you pulling up??
Me: Well, the numbers and the expiration date. I'm not charging you twice if thats what you're worried about.
All with a smile.
SC: Fine.
Me: (Declined, record not found) The transaction is no longer there you'll have to re-run your card throught the ATM.
SC: Fine. But you better cancel it because when I was here yesterday I think the girl that helped me yesterday finished the transaction and pocketed the money!
ME:
(By this point I am appalled that she'd even suggest it! How rude!Ma'am thats impossible. She couldn't have finished the transaction and have you seen how many cameras are here!? *I even pointed...*
At that point I lost any kind of helpfulness towards her. Accusing our cashiers. Made me really mad. She finally went away and I told my co-worker that I refused to help her paranoid ass and made him help her.
How hard is it to use the ATM? I mean really! I get people all the time who are like: Can you come out and help me? And usually the line is out to the moon and we're not supposed to leave the cage. I'll usually help really old people because sometimes they really can't see the screen. But if they're demanding me or rude I tell them to ask security.
Anyway, its shocking to see how many people ruin their freaking cards and then expect us to magically help them out.
SC: I can't run my card. I spilled perfume on it.
I looked at the card and it looked like acid not perfume. The card was really mangled.
Me: Unfortunately unless you can run it through the ATM we can't do anything...
This made me mad. My co worker jumps in and makes things worse for me.
CW: But if you ask the supervisor she can run it.
I wanted this person to shut the hell up. Yes, the supervisor can run the cards BUT we don't do it because they can't put their pin in and it could be a stolen card. We pretty much have it for our high rollers when the line is too long.
Me: *glaring daggers at CW* It does cost more though. We have no way to put in your pin.
SC: LIke how much??
ME: well, I believe for a hundred dollars its like 7.99.
SC: You've got to be kidding me!
By this time she started getting an attitude with me.
SC: Fine, can I write a check?
*Oh, joy, lets do another process that will take at least ten mins and I would love to kiss your ass every min of it. grrr*
ME: Do you have an account with us?
SC: no.
Me: Can I see one of your checks?
I looked at the check and the number was 101. Crap. Our company doesn't like to take "too new" accounts for fear of check bouncing.
Me:Unfortunately we need checks with a higher number.
SC: FIne, I'll pull one from the back.
ME: No.... We can't do that either.
SC: But I'm a hotel guest!
Me: Um, that really doesn't make a difference.
SC: Fine. Get your damn supervisor and get me my money!
I wanted to tell her to go away but I went and got my supervisor.
We both came out and the SC was pretty quiet.
SC: I want 200.
We processed it to the point where the fee is.
Me: The fee is $12.99
SC: Whatever.
ME: okay...
I finished the process, SV went away and I paid her. What a jerk.
I told my co-worker to never tell a customer that we can do that. And bascially not to but into my window.
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