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Well most were not too bad..I need to give you a little background first. We are located about a quarter of a mile from the fairgrounds and you guessed it, the fair is this week!! So of course EVERYONE has to have food before they go and we are EXTREMELY busy! Well to make matters even suckier for us, we have had three new people, all hired within the last month, quit on us and an unusual amount of personal problems (family illnesses, a couple of deaths, a father being arrested, etc.) most of these problems would not be bad but when you are short handed and they are multiple ones, well it is taxing on the rest of the crew. Okay, I had to get that explanation out of the way, tonight I was called in to work a few hours because of course one person decided to do a "no show".I don't mind as I would do anything for L and J. So J puts me on drive thru, and it was pretty funny because I kept putting my foot in my mouth..such as asking a customer if their order was for here, made for a humorous night. Anyways on to the suckiness. I only had two really sucky ones, one looked as if she was about ready to cry and the other one I basically made her realize that she needed to think before she spoke. Okay, I will shut up and tell you the stories. LOL
1)So this lady comes up to the window, I collect, give her the drinks and finally hand out her food, all the while thinking I was finished with her. I hear a honk and she is still there, I opened the window and this is the conversation:
Me: "Was there anything else?"
SC: I ordered 2 combo meals, I am missing a potatoe!!!
Me: Well according to the receipt you were not charged for a potatoe, I will have to charge you.
SC: I ordered it, I should not have to pay for the potatoe!!
Me: I can't just give it to you, I will have to charge you.
SC: You know just forget it!! I won't be back! You guys always screw up!! You suck!!
Me: Okay, goodbye have a nice night!
All the while she is saying this, she sounded as if she was going to cry and she had her kids in the car also!!
2) C was helping me take orders, now a little about C, he is handicapped but does a real decent job, although sometimes he gets frustrated and tends not to listen on drive thru. I work with him on his skills all the time and between JN and I we have made him into one of our best cashiers. Anyways, C rang up an order wrong and ended up overcharging on a combo meal, I caught it before the customer came to the window and I changed it. I opened the window and this is the following convo:
Me: I'm sorry, the order was rung up wrong so the total is cheaper than what you were told.
SC: (giggling) Ya, he must be dyslexic, cuz he told me the numbers backwords (giggles)
Me: ( I looked straight at her and in my most mommish voice) You know thats NOT very nice.
SC: (eyes got real huge..had a suprised look on her face) I am so sorry, I am so sorry, I did not mean anything by that, I am sorry!!!
Throughout the rest of the transaction, this lady apologized at least ten times, I was gleefully laughing on the inside because I hope she realizes that one should not make such comments about another person, especially if the comment can be true!!
Well this is long enough, thanks for listening to me!!
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