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  • Identity Crisis

    This is a phone call I had yesterday.

    Me: (store) computers, this is HawaiianShirts.
    Caller: Yeah, can you help me?
    Me: I can try.
    Caller: Has anybody called this number for a Mark Smith*?
    Me: Has anybody called us asking for Mark Smith? No, I don't think so.
    Caller: Are you sure?
    Me: Well, I haven't taken any calls where someone asked for Mark Smith. Why?
    Caller: I'm confused now. I thought sure it was you guys.
    Me: Are you looking for Mark Smith? Is he supposed to be here or something?
    Caller: Could you ask if anybody else got a call for Mark Smith?
    Me: Sure.
    (Using the store's headset-walkie-talkie thing to ask the appropriate question. I got no response, so I assumed no one had taken such a call.)
    Me: Nope. No one here has had a call from someone asking for Mark Smith.
    Caller: Well I don't know what to do, then.
    Me: What do you mean? What's going on?
    Caller: Well, I missed a call a few minutes ago, and I thought it was you guys, 'cause I left my computer there to be fixed and I was supposed to hear back from you today about it.
    Me: Wait. Are you Mark Smith?
    Caller: Yeah.
    Me: Are you asking if someone FROM here called YOU?
    Caller: I guess so.
    Me: Hang on.
    (I check with the techs. Sure enough. We have Mark Smith's computer; it's fixed; one tech just tried calling him about twenty minutes ago.)
    Me: What's your name again, sir? (Just to be certain.)
    Caller: Mark Smith.
    Me: Your computer is ready. Come pick it up anytime we're open.
    Caller: Oh, okay. Thanks. (click)

    Now, I can see from his first line where I might have just misunderstood. He might have thought he was asking if someone called his number asking for him. But even if that was the case, the question was worded confusingly, and I did try to clear it up. He could have stopped me any time and clarified his question instead of making me play detective and figure out what he really meant.

    *name changed.
    I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
    - Bill Watterson

    My co-workers: They're there when they need me.
    - IPF

  • #2
    Funny. This happened to me just yesterday at work.

    MRM: My rockin' Manager.
    JESTER: Ta da!
    SC: Duh.

    MRM: "Jester, do you know anyone named Jennifer King?"
    JESTER: "Um, off the top of my head I'd have to say no, but I know a lot of Jennifers, and not all of their last names. Why?"
    MRM: "Because someone just called asking for Jennifer King."
    JESTER: "Okay....."
    MRM: "I told him no one by that name works here, but he told me he was supposed to call here for her."
    JESTER: "Well, maybe some chick just gave him a fake number to get him to leave her alone, and that number just happened to be ours."
    MRM: "Could be. Oh well, his problem, not ours."
    JESTER:

    A few minutes later, the phone rang.

    JESTER: "Hello, The Bar, this is Jester speaking, how may I help you?"
    SC: "Yes, may I please speak with Jennifer King?"
    JESTER: "Excuse me?"
    SC: "Is Jennifer King available?"
    JESTER: "Um, sir, there is no one by that name who works here."
    SC: -click-
    JESTER:

    Okay, Fecal Brain, you just called here not a few minutes ago and were told that the person you are seeking does not work here and is not here. And....you call back asking for her again? Well, I'll give you ten points for persistence, but you get docked 100 points for lack of brains. Frankly, I am shocked you were able to figure out the complexities of dialing a phone. Or did your pet monkey help you with that difficult task?

    And people wonder why I take such joy in drinking.

    "The Customer Is Always Right...But The Bartender Decides Who Is
    Still A Customer."

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    • #3
      People are insane.

      That is all.

      Joe

      Comment


      • #4
        Quoth Jester View Post
        Or did your pet monkey help you with that difficult task?
        And is the pet monkey named MoJo?
        Unseen but seeing
        oh dear, now they're masquerading as sane-KiaKat
        There isn't enough interpretive dance in the workplace these days-Irv
        3rd shift needs love, too
        RIP, mo bhrionglóid

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