I am currently at another WHShit. I am helping out in Books and sorting the stock room out. I have been up to my ears in books and could tell you with 99.9% accuracy if we have a certain book in stock. I have been there for 4 weeks now and, trust me, I know. If I have any doubt at all, I will go check for you, but I pretty much know what we have.
Anyway......I get this asshole in the other day who wants the construction health and safety test book. For those who don't know, the health and safety test is a must for all UK construction workers now. Kind of like a driving test, so we get alot of people wanting them.
Let me just say that since I am at a different shop and do not work there, I am in normal clothing. I also try to let my tattoos show when I am different shops (I help at other shops often) so I do not look like I work there and I am not bothered. Somehow this has the oppisite effect as no one, including the aforementioned asshole, asks me if I work there. They just come up and ask me questions about stock. When I am in unioform they say "do you work here?". Puzzles me.
Ok...so asshole comes up and the following conversation takes place. Pretty much word for word......
A= asshole
M=moi
A- Excuse me, where would the health and safety book for construction be?
M- It would be down that aisle there, second shelf on the last drop.
A- Thanks....(goes to look).....(comes back)
A- It wasn't there, do you have any someplace else?
M- Nope. If it isn't there then they don't have any.
A- Are you sure?
M- Yes, I am positive.
A- Could you check in the back?
(I hate that expression)
M- Well, there is no reason for me to do that as I know we don't have them. I am certain.
A- Is there someone else who would know?
M- Well, I KNOW they don't have them. See, I am from a different shop and have been sorting out the books and the stockroom. I know what books we have and what we don't have. I have been through every book in the shop for the past four weeks. I know for a fact that they only have what was on the shelf and there was only 2 on the shelf this morning. They sell out quickly, so I am 100% sure there are no more in stock.
A- Can you check? There might be some in the back.
M- I am not checking downstairs because there ARE NONE down there. I told you I have been sorting the stockroom out. All they have are the old versions, but they are useless now.
A- Could I order it?
M- Well, that is a bit complicated. Do you have the ISBN?
A- I-S-C-9?
M- ISBN. It is a number that is unique to a book, nevermind. You don't have it then?
A- Uh....no but why can't you order it without it?
M- Well, you see I have ordered it for someone that had the ISBN before and the book actually comes up on the system as something like 0011116000044999A Health and Safety ACU PJU (whatever). It is a really complicated title and it won't come up without the correct numbers or the ISBN. Sorry.
A- Could you try?
M- There is no point in trying as either nothing or 1000 titles will come up.
A- Can't you type in Health and Safety and some numbers?
M- No, it doesn't work like that. Your best bet is to try another book store.
A- Can you tell me what other WHShit would have it?
M- The only way for me to check would be to call every shop and I can't really do that. I can give you the numbers....
A- No thats ok, thanks anyway.
he goes away and I start to do something near the tills...then about 5 minutes later I see him at the tills asking another staff member!
The conversation goes the same as mine only she goes and checks for him. I was waiting for her to come up with an old version as some people don't realize. She comes up and tells him we have no more left. He asks to order it and she explains to him that we can't without the ISBN. Blah blah blah.
He goes away and I see him ask another member of staff!!!!!!!
WTF?
I explained to him in painful detail that we do not have the book and WHY we don't have the book. You think that after all the explaining, he would be certain that I wasn't lying to him or being lazy. And then when someone else told him the same thing, he would really be convinced. Nope.
What a jackass. I really hope that he eventually fails his test and is forced to go to the JobCenter.
I know that I may have sounded unhelpful, but why should I go to check if we have something that I KNOW we don't have? It is a waste of the customers tije and mine. I am not going to do something just to make him feel better.
So, yeah....grrrrrrrrrr.
I am really thinking of making a nametag that says "Hi. I am Jaime. I do not work here. Fuck off"
Yeah.....
Anyway......I get this asshole in the other day who wants the construction health and safety test book. For those who don't know, the health and safety test is a must for all UK construction workers now. Kind of like a driving test, so we get alot of people wanting them.
Let me just say that since I am at a different shop and do not work there, I am in normal clothing. I also try to let my tattoos show when I am different shops (I help at other shops often) so I do not look like I work there and I am not bothered. Somehow this has the oppisite effect as no one, including the aforementioned asshole, asks me if I work there. They just come up and ask me questions about stock. When I am in unioform they say "do you work here?". Puzzles me.
Ok...so asshole comes up and the following conversation takes place. Pretty much word for word......
A= asshole
M=moi
A- Excuse me, where would the health and safety book for construction be?
M- It would be down that aisle there, second shelf on the last drop.
A- Thanks....(goes to look).....(comes back)
A- It wasn't there, do you have any someplace else?
M- Nope. If it isn't there then they don't have any.
A- Are you sure?
M- Yes, I am positive.
A- Could you check in the back?
(I hate that expression)
M- Well, there is no reason for me to do that as I know we don't have them. I am certain.
A- Is there someone else who would know?
M- Well, I KNOW they don't have them. See, I am from a different shop and have been sorting out the books and the stockroom. I know what books we have and what we don't have. I have been through every book in the shop for the past four weeks. I know for a fact that they only have what was on the shelf and there was only 2 on the shelf this morning. They sell out quickly, so I am 100% sure there are no more in stock.
A- Can you check? There might be some in the back.
M- I am not checking downstairs because there ARE NONE down there. I told you I have been sorting the stockroom out. All they have are the old versions, but they are useless now.
A- Could I order it?
M- Well, that is a bit complicated. Do you have the ISBN?
A- I-S-C-9?
M- ISBN. It is a number that is unique to a book, nevermind. You don't have it then?
A- Uh....no but why can't you order it without it?
M- Well, you see I have ordered it for someone that had the ISBN before and the book actually comes up on the system as something like 0011116000044999A Health and Safety ACU PJU (whatever). It is a really complicated title and it won't come up without the correct numbers or the ISBN. Sorry.
A- Could you try?
M- There is no point in trying as either nothing or 1000 titles will come up.
A- Can't you type in Health and Safety and some numbers?
M- No, it doesn't work like that. Your best bet is to try another book store.
A- Can you tell me what other WHShit would have it?
M- The only way for me to check would be to call every shop and I can't really do that. I can give you the numbers....
A- No thats ok, thanks anyway.
he goes away and I start to do something near the tills...then about 5 minutes later I see him at the tills asking another staff member!
The conversation goes the same as mine only she goes and checks for him. I was waiting for her to come up with an old version as some people don't realize. She comes up and tells him we have no more left. He asks to order it and she explains to him that we can't without the ISBN. Blah blah blah.
He goes away and I see him ask another member of staff!!!!!!!
WTF?
I explained to him in painful detail that we do not have the book and WHY we don't have the book. You think that after all the explaining, he would be certain that I wasn't lying to him or being lazy. And then when someone else told him the same thing, he would really be convinced. Nope.
What a jackass. I really hope that he eventually fails his test and is forced to go to the JobCenter.
I know that I may have sounded unhelpful, but why should I go to check if we have something that I KNOW we don't have? It is a waste of the customers tije and mine. I am not going to do something just to make him feel better.
So, yeah....grrrrrrrrrr.
I am really thinking of making a nametag that says "Hi. I am Jaime. I do not work here. Fuck off"
Yeah.....
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