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A couple of real classy customers we had
Now I know this is probably every day, typical stuff for you guys, but I haven't been in retail long, so this was the first time I got to see a guy freak out in the store at the customer service desk. I was cashiering and I was bringing some reshop to the customer service desk when I see a guy and his wife trying to get a replacement or a refund for a broken DVD, and he didn't have the receipt or something like that. I'm not sure exactly what was going on, but you could see the smoke pouring out of his ears.
"That's BULLSHIT!! Don't give me that crap, that's a bullshit policy! So now I'm stuck with this piece of shit?? I want to see someone higher up than YOU, this is bullshit!"
Who the hell shouts obscenites where any young children could walk by, and at a couple of women (who were only doing their jobs and enforcing rules that they have no control over) no less? You could hear him without even being near the service desk. What a classy guy. Most of us cashiers were listening in and peeking over the displays (it was a slow night), watching this guy throw a hissy. Probably mild in terms of the kinds of things that go on at guest service desks, but I'd never witnessed it before, and judging by the reactions of the other cashiers, they don't typically see it either. Finally he calmed down, and it looked like he got his way at the end. One of the girls told me she's had a guy right in her face with his nose practically touching hers, shaking his finger and yelling at her at the guest service desk. Wow, I hope they never put me over there...
And today a snooty-looking woman comes up to the register today with two items. I quickly ring them up and give her the total. She whips out the checkbook and begins writing a check, so I hit the 'suspend' button so that the computer stops timing me. Since we're scored for speed, we have to use that button whenever someone starts to write a check or is digging for change or if there's some other delay. Well, right after I do that, she whips out her credit card instead and sticks in it the reader. She does it before I can get the transaction loaded back on the screen (it takes a minute). So, I tell her that she needs to put her card in again. She does so, and then I see the message "guest cancelled payment". She's ready for her receiept, unaware that's she canceled. I tell her, and she says looks at me and says "JESUS, I'm in a HURRY!" like it's my fault. Then of course, I need her to sign a slip and she was just tickled about that. She signed it while making huffy noises and then stalked off without replying when I said, "Have a great day".
"That's BULLSHIT!! Don't give me that crap, that's a bullshit policy! So now I'm stuck with this piece of shit?? I want to see someone higher up than YOU, this is bullshit!"
Who the hell shouts obscenites where any young children could walk by, and at a couple of women (who were only doing their jobs and enforcing rules that they have no control over) no less? You could hear him without even being near the service desk. What a classy guy. Most of us cashiers were listening in and peeking over the displays (it was a slow night), watching this guy throw a hissy. Probably mild in terms of the kinds of things that go on at guest service desks, but I'd never witnessed it before, and judging by the reactions of the other cashiers, they don't typically see it either. Finally he calmed down, and it looked like he got his way at the end. One of the girls told me she's had a guy right in her face with his nose practically touching hers, shaking his finger and yelling at her at the guest service desk. Wow, I hope they never put me over there...
And today a snooty-looking woman comes up to the register today with two items. I quickly ring them up and give her the total. She whips out the checkbook and begins writing a check, so I hit the 'suspend' button so that the computer stops timing me. Since we're scored for speed, we have to use that button whenever someone starts to write a check or is digging for change or if there's some other delay. Well, right after I do that, she whips out her credit card instead and sticks in it the reader. She does it before I can get the transaction loaded back on the screen (it takes a minute). So, I tell her that she needs to put her card in again. She does so, and then I see the message "guest cancelled payment". She's ready for her receiept, unaware that's she canceled. I tell her, and she says looks at me and says "JESUS, I'm in a HURRY!" like it's my fault. Then of course, I need her to sign a slip and she was just tickled about that. She signed it while making huffy noises and then stalked off without replying when I said, "Have a great day".
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