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  • Safety Issue = Ridiculous in SC mind

    A customer comes up to the register, and asks for change. I tell her that I can't open the register unless she makes a cash purchase. Simple enough right?

    SC: "You can't open the register? That's Ridiculous!"
    Me: "No, it's a safety issue."

    She leaves pissed, walking to another store to get change.

  • #2
    What am I missing here? How is opening a register a safety issue? If this woman bought something for $24.99 and gave you $30, wouldn't you have had to open the register to make change for her? Is that still considered a safety issue?

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    • #3
      If the register is opened for change purposes, someone could potentially reach over and grab the cash drawer or anything in it.
      Gun control is hitting your target; recycling is reloading your brass.
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      • #4
        Quoth Hon'ya-chan View Post
        Me: "No, it's a safety issue."
        It is a "safety" issue only for the business because they do not trust cashiers to be honest with the til. The restricted access to the cash drawer is so the register will have a record of everything the cashier did and how much money should be in the drawer at the end of the day.

        As far as the risk of someone reaching over to grab money out of the drawer while the cashier is making change, that also is a ruse made up to make the cashier feel she/he is being trusted because the drawer is just as vulnerable to a snatch when the cashier is making change for a purchase. A thief easily could fake the purchase just to get the drawer open.

        I would answer the request for change with a simple "Sorry, but the register is programmed a certain way, and I cannot override its program nor do I make the rules for how it is to be programmed" and leave it at that.
        "Ignorance is no excuse for a law."
        .................................................. ..................- Alfred E. Newman

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        • #5
          I would answer the request for change with a simple "Sorry, but the register is programmed a certain way, and I cannot override its program nor do I make the rules for how it is to be programmed" and leave it at that.
          Even if you said it, the customer will still not listen!

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          • #6
            Quoth Depot Denizen View Post
            If the register is opened for change purposes, someone could potentially reach over and grab the cash drawer or anything in it.
            True, but I think that could also happen upon someone making purchases.

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            • #7
              Quoth MoonChild2007 View Post
              Even if you said it, the customer will still not listen!
              True, but it would be better than giving her fuel to start an argument like "HOW is that a safety issue?"
              "Ignorance is no excuse for a law."
              .................................................. ..................- Alfred E. Newman

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              • #8
                Quoth Depot Denizen View Post
                If the register is opened for change purposes, someone could potentially reach over and grab the cash drawer or anything in it.
                EXACTLY.

                Why do people think that cashiers in lots of places have to hide the $20 (and higher) bills UNDER the cash drawer?
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                • #9
                  Also, the cashier has only a limited amount of cash in the till. Once there is more than a set amount, s/he has to perform a cash drop to avoid theft. If someone comes up wanting to break $100 (without buying anything), that means she has less change for the other (paying) customers.

                  Really, people. If you need change, go to a bank. Don't harrass the poor overworked and underpaid cashier because she's the lowest on the food chain and can't do anything about your laziness.
                  A smile is just a grimace that's been edited for public consumption. -- Tony Cochran

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                  • #10
                    Quoth Tigress View Post
                    Also, the cashier has only a limited amount of cash in the till. Once there is more than a set amount, s/he has to perform a cash drop to avoid theft. If someone comes up wanting to break $100 (without buying anything), that means she has less change for the other (paying) customers.
                    Exactly why we don't make change. You can bet people would start complaing that we let X make change for a dollar, why can't we do it for five, and so on and so on, til people who wanted five pennies for a nickle can't do it, because the guy who wanted 10,000 pennies for his 100 dollar bill can't.


                    Also, you can bet that if certain people saw we made change for a dollar, and they didn't, they'd call the corporate office stating sexism, racism, ageism, smartism, etc etc etc.


                    EDIT: Also, I'm guessing by /safety issue/, they mean that if someone asks for say, change for a dollar, and see lots of money, they could potently rob that clerk if they feel its worth it. Someone who looks like they only have a five and some ones wouldn't be worth it, as compared to someone who sees a til that is filled with 20's, tens, fives etc...
                    Last edited by Plaidman; 08-31-2007, 05:03 PM. Reason: The real reason I replied....
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                    • #11
                      No Sale

                      Quoth Plaidman View Post
                      EDIT: Also, I'm guessing by /safety issue/, they mean that if someone asks for say, change for a dollar, and see lots of money, they could potently rob that clerk if they feel its worth it. Someone who looks like they only have a five and some ones wouldn't be worth it, as compared to someone who sees a til that is filled with 20's, tens, fives etc...
                      Also think about the 'NO SALE' button. On drawers that have it if your back is turn or you have move away to get something all a thief has to do is hit *ONE* button then grab the cash. On systems that require you to enter a purchase then you usually have to hit at-least three buttons (maybe two) before the drawer will open.

                      'NO SALE' button make access to the money too easy.

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                      • #12
                        Quoth Hon'ya-chan View Post
                        A customer comes up to the register, and asks for change. I tell her that I can't open the register unless she makes a cash purchase. Simple enough right?

                        SC: "You can't open the register? That's Ridiculous!"
                        Me: "No, it's a safety issue."

                        She leaves pissed, walking to another store to get change.
                        I've known that "safety issue" was a crock ever since they fed me that line at McDonalds.
                        They told us that, if a robber came in, we should tell him that we couldn't open the cash drawer without ringing a purchase. At the time, I said aloud, "like the robber isn't going to be smart enough to say, 'Then give me a small coffee, and all the money in the register."

                        Of course, now I know that apparently most folks who can't come up with a better plan than robbing a McDonalds also aren't smart enough to just buy something random to get the drawer open.
                        Last edited by SpyOne; 09-03-2007, 03:11 PM.

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                        • #13
                          Quoth Depot Denizen View Post
                          If the register is opened for change purposes, someone could potentially reach over and grab the cash drawer or anything in it.
                          Actually, it's that if the cashier can open the drawer to make change, he can also open the drawer to pocket a bill occasionally. If you can't open your drawer, they don't have to wonder why you opened your drawer.

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                          • #14
                            Just direct her to a change machine OR a bank!

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                            • #15
                              At the grocery store, any cashier can open her till at any time. This lets them give change to people, fix it when they give people wrong change, see what bills/coins they need me to fetch for them, and organize the bottom of their tills for me. There has never been a problem with this. However, the registers are all secured when not being used, so one needs a passcode to get it running. Maybe that's the difference?

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