I'm pretty sure broken kneecaps were involved

[LizaMarie]

As a customer service rep for an Interfaith department of a coffee importer I don't really have to deal with too many sucky customers. Mostly the people that call me are little old dears from the midwest who just love our coffee and talking to us. Sometimes, however, a customer comes along that makes you believe all the negative Christian stereotypes.

Me: obv!
SC: awful jerk of a methodist woman

Me: Hi, thanks for calling the Interfaith program, this is liza, how can I help you *sunshineandbutterflies*
SC: Yeah, I placed an order and it never came.
Me: Oh goodness, I'm sorry about that, let me just check with UPS real quick and see if I can find anything out *searches UPS website for tracking*
Me: Well, it looks like your package was delivered last week and signed for by someone with the last name of Jones. Maybe you could check with them to see where they put it?
SC: There is no one here by that name. That person doesn't exist. The package never came.
Me: Ok, well it's possible that it got misplaced, you do seem to work in a busy office, perhaps you could ask around on your end while I contact UPS and see what they can find out?
SC: I am telling you there is no package. I would know. Everyone knows to take it to me.
Me: Ok, sure, and I'll call UPS to see if they can find anything out, but it would be very helpful if you could look around for it on your end. You see, things like this happen relatively frequently and more often than not...
SC: I am TELLING YOU that it was never delivered! It doesn't exist! *further refusals to look for the package*
Me: That's fine, and I'll send you out a replacement order right away.

In the meantime I call UPS and they send out an Investigation. They ask the name of the Denyer and her phone number. That's really what they called her, lol, the Denyer. My company has a "preferred account" so they are usually pretty good with us. I explain how not only does this woman refuse the idea that someone other than herself could have signed for a package, but that she refused even to look for it! UPS is not happy. If a package gets lost after it leaves our warehouse it's up to them to refund our money, and this sort of thing happens more frequently than you would think.

This was friday. On monday I get this call:

SC: Hi Liza! I hope I found you before you sent out that replacement order. We found the original one!
Me: Oh great! What happened? *thinking: what the hell, since when are you friendly bitchy lady?)
SC: Well it looks like the Jones person was a new secretary and didn't know to send that package along to me!
Me: Ohhh, wonderful, I'm so glad to hear it. I was just about to place that order, you called just in time. (yeah right, I was a week away and at least two calls from UPS from placing that order)
SC: Well I'm glad I caught you in time!
Me: Yes, me too. Is there anything else I can do for you?
SC: Nope, that's about it, thanks for your help!
*hangs up*

Me: WTF.

I then called UPS to cancel the investigation, and they said something along the lines of "hey, you're a preferred customer, we take care of each other, right?"

hahaha, right. I wonder whose kneecaps their thugs broke!

[IT Grunt]

hahaha, right. I wonder whose kneecaps their thugs broke!

Jest point us to it, and fugedaboudit...

I've had problems like that with our receiving area. They'll get shipments in, stack them up, and then forget they were there and never call to let us know they had arrived. When I asked, they would deny it ever came. I'd have to get the tracking info showing they signed for it to get them to look for it.

[wagegoth]

I used to get that when I'd ship out parts. It was right about that time that UPS started using the little computer boxes for signatures, so we were finally able to call UPS and get the name of the person who signed for the shipment.

One place, the guy signed for the part, then shoved it under the counter before going on vacation.

[BookstoreEscapee]

Why does a coffee importer need an Interfaith department? What is different about that and other customer service? Or do you just deal with a lot of churches and whatnot?

(For the record, the Methodist aspect doesn't really make a difference...she was just an SC who happens to be Methodist...only saying because religious discussions tend to go off track sometimes, so unless it's really relevant it's usually best to leave it out...)

[SuperB]

I have to agree with BookstoreEscapee, there is nothing in that exchange that warrants an example of negative Christian stereotypes. That reference needs to be removed in my opinion.

[NightAngel]

MOD INTERJECTION:

The OP is relatively new so we're going to cut her a break on the religion aspect.
Those of you who have been members for awhile should also know to use the REPORT BUTTON if a post bothers you.

LizaMarie:
Just as a head's up we do not mention race, religion, etc. in posts unless it's actually needed information for the story to make sense. In this case the story would've made sense without us knowing that she was a Methodist- all we needed to know was that she was a jerk.

I suggest everyone should read the Site Rules.

So, now that we're all on the same page let's ALL drop it and discuss the SC.

[myswtghst]

Getting back on topic I'm pretty familiar with this situation. We do a lot of part requests and repair requests in my department, and it happens every so often that someone gives us a bad address, or doesn't realize they received a package. I HATE when they refuse to follow up--I'm doing my part and doing everything I can, especially following up with the shipper, why can't you ask around your office or double-check the name I give you for the person who signed for it?

[JustADude]

Jest point us to it, and fugedaboudit...

And let's not forget...


*grabs package with crystal vase in it* Yo! Bawss^! Wut's Frah-gee-leh mean? *tosses package back on table with a crashing sound*


^aka, boss. Just like it's New Yawk not New York.

[LizaMarie]

goodness goodness, I just liked the way "jerk of a methodist" sounded! chill kids, no offense was meant, the methodists are a-ok by me. I feel a little shell shocked!

and we have an interfaith department because we sell a lot of coffee to churches who sell it for fundraisers so they can go on mission trips, and who use it after mass and such. It's all fairly traded, so the message of the company really resonates with a lot of religious groups.

[Rapscallion]

goodness goodness, I just liked the way "jerk of a methodist" sounded! chill kids, no offense was meant, the methodists are a-ok by me. I feel a little shell shocked!

We have a few rules about culture on here. It can take a little getting used to, so no real harm was done. It's just that some topics, such as race, religion, and politics, tend to flare up into arguments. We try to keep that off here, which is why I provided Fratching for debates about merits of things. It allows people to get the hot topics dealt with elsewhere.

As a general guideline, if it's important to the tale (example, someone playing the race card to get an undeserved freebie) then it's fine. If you're uncertain, ask!

We sell to quite a number of church groups, as well as buddhist centres etc. Buddhists are great - if there's a mistake with the order, they don't kick and scream like some of our standard retailers do. Most of the church groups we sell to are Fair Trade stalls in the churches on certain days.

Rapscallion