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Another Saturday night on the box office. We were short of staff, as usual in September when a good 2/3 of our employees leave for college. There were two of us on box office (never quite enough for a Staurday) and she was staying late from her day shift but wasn't staying the whole evening shift, so about half way through the night I was on left on my own.
Vouchers (episode I)
We currently have a 2 for 1 offer. We gave out vouchers to customers in August. They can use them in September. The vouchers require the customers to fill out some details on the back - name, postcode, email address. How many of them do so?
SC: "I have a voucher."
Me: " Can you fill out the back"
SC: "Why?"
SC: "I have a voucher."
Me: "Can you fill out the back please."
SC: "I'm already registered for email."
Me: "Then just the name and post code."
The computer doesn't handle vouchers very well. You have to put two tickets through before taking the cost of the voucher off. If you put four tickets through, it will only take off the cost of one voucher.
SC: "4 for Superbad."
Me: runs through spiel - standard/premier seats, middle or aisle, blah blah. "£xx.xx please."
SC: "Oh, we have vouchers."
Vouchers - bane of my existence.
It's a big screen
A lady had been watching Bourne Ultimatum. It made her feel sick. So she came for a refund. She isn't the first to complain - it must be something to do with the hand-held camera work in Bourne.
Lady: "I didn't realise it would be such a big screen in such a small room."
Me: ...
Lady: "You should warn people that it is a big screen in a small room."
Me: "We warn people if they are going to be in the front two rows."
Lady: "Why was it such a small room. You have bigger ones."
Me: "Yes. The newer films are screened in those."
Manager comes and refunds her money.
Lady, to manager: "It was such a big screen in a small room."
Vouchers, episode II
We give out Red Passes to customers who have had an awful time at a movie. They are valid for any film, any cinema in the chain and for premier seats. These are given out when we something really bad happens, like a diabetic kid accidentally getting Pepsi instead of Diet Pepsi.
Man comes to the counter and and there should be nothing to pay. He hands me two 2-for-1 vouchers. I ask for the card he booked with, but the computer can't find his booking. After doing it the long winded way, I find his booking. The call centre had booked him two red pass seats. He phoned them up and told them he had free tickets.
He hasn't got free tickets, but he has got 2 for 1 vouchers. I explain this two him.
SC: "It doesn't say that on there."
Me, pointing to wording: "One free ticket is given upon the purchase of a cinema ticket," blah blah.
SC: "But surely I paid last time. When I was given the voucher."
I call a manager to sort it out. The computer won't print his tickets off, we can't get it to refund his seats to sell them to him. It is partially the fault of the call centre. So the manager gives him his seats for free, apologises for keeping him waiting and tellls him he can't use the vouchers to book by phone.
It should be in a big screen.
Harry Potter and the Order of the Phoenix was released on 12th July. We are still showing it. We are getting around 40 people in on a Satuday night.
SC: "I think Harry Potter should be in a big screen."
Me: "It has been out for more than two months. We have to put the newer releases in the big screens."
SC: "I understand. I still think it should be in a big screen."
------------
Sunday was alot easier. I was on floor duty and we weren't busy. I even got to watch most of Run, Fat Boy, Run while it was quiet.
Vouchers (episode I)
We currently have a 2 for 1 offer. We gave out vouchers to customers in August. They can use them in September. The vouchers require the customers to fill out some details on the back - name, postcode, email address. How many of them do so?
SC: "I have a voucher."
Me: " Can you fill out the back"
SC: "Why?"
SC: "I have a voucher."
Me: "Can you fill out the back please."
SC: "I'm already registered for email."
Me: "Then just the name and post code."
The computer doesn't handle vouchers very well. You have to put two tickets through before taking the cost of the voucher off. If you put four tickets through, it will only take off the cost of one voucher.
SC: "4 for Superbad."
Me: runs through spiel - standard/premier seats, middle or aisle, blah blah. "£xx.xx please."
SC: "Oh, we have vouchers."
Vouchers - bane of my existence.
It's a big screen
A lady had been watching Bourne Ultimatum. It made her feel sick. So she came for a refund. She isn't the first to complain - it must be something to do with the hand-held camera work in Bourne.
Lady: "I didn't realise it would be such a big screen in such a small room."
Me: ...
Lady: "You should warn people that it is a big screen in a small room."
Me: "We warn people if they are going to be in the front two rows."
Lady: "Why was it such a small room. You have bigger ones."
Me: "Yes. The newer films are screened in those."
Manager comes and refunds her money.
Lady, to manager: "It was such a big screen in a small room."
Vouchers, episode II
We give out Red Passes to customers who have had an awful time at a movie. They are valid for any film, any cinema in the chain and for premier seats. These are given out when we something really bad happens, like a diabetic kid accidentally getting Pepsi instead of Diet Pepsi.
Man comes to the counter and and there should be nothing to pay. He hands me two 2-for-1 vouchers. I ask for the card he booked with, but the computer can't find his booking. After doing it the long winded way, I find his booking. The call centre had booked him two red pass seats. He phoned them up and told them he had free tickets.
He hasn't got free tickets, but he has got 2 for 1 vouchers. I explain this two him.
SC: "It doesn't say that on there."
Me, pointing to wording: "One free ticket is given upon the purchase of a cinema ticket," blah blah.
SC: "But surely I paid last time. When I was given the voucher."
I call a manager to sort it out. The computer won't print his tickets off, we can't get it to refund his seats to sell them to him. It is partially the fault of the call centre. So the manager gives him his seats for free, apologises for keeping him waiting and tellls him he can't use the vouchers to book by phone.
It should be in a big screen.
Harry Potter and the Order of the Phoenix was released on 12th July. We are still showing it. We are getting around 40 people in on a Satuday night.
SC: "I think Harry Potter should be in a big screen."
Me: "It has been out for more than two months. We have to put the newer releases in the big screens."
SC: "I understand. I still think it should be in a big screen."
------------
Sunday was alot easier. I was on floor duty and we weren't busy. I even got to watch most of Run, Fat Boy, Run while it was quiet.
he is awesome.
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