Won't take 'No' for an answer

[Phantasm]

Well, as this is my first post, I thought I should share one of my first Sucky customer stories, back when I worked in Seafood.

Legend:
Me: Me...
SC: Sucky Customer, or course
SM: Store manager

For a week, we were having a sale on shrimp. It wasn't a bad price for how big the shrimp was, but apparently some people have cheaper tastes...

Me: (Calmly waiting at the counter as a SC walks up.) Hi, how can I help you?
SC: Hm... I'm looking for some shrimp.... and wow! Those look good! (Points to sale shrimp.)
Me: (not sure what to say.) Yes. Yes they do.
SC: Hm... they're kinda pricey though.
Me: Well, they are good quality, so it's well worth the expense!
SC: Yeah, but Competitor A had them for less.....
Me: ....... (can see where this is going, doesn't like it.)
SC: Do you price match?

Now, our store has never price matched. It's even in our contract, the statement that we do not price match, no matter if they bring the ad of another store, or whatever, we don't price match period, and we're not allowed to be flexible on this.

Me: No ma'am. We don't.
SC: Really? Cause I'm sure Competitor A had them cheaper.
Me: Sorry.
SC: Oh... I don't want to go all the way over there though... are you sure you don't price match?
Me: Very sure ma'am. Part of our contract.
SC: Well, I'm sure if you asked a manager, he'd let you price match. Why don't you call one real quick.
Me: Okay ma'am, if you insist.

So I go, and call the SM. His tone of voice tells me that he now thinks I'm the idiot new guy, and that I know we don't price match.
Me: Yes sir... I know that, and you know that, and She knows that, but she doesn't want 'no' for an answer!
SM: Oh... well, we don't. She'll just have to put up with it. -Click-

Me: (Having walked back over to the counter) No ma'am, he won't let me.
SC: Aww... that's horrible!
Me: ....
SC: I'm sure if I talked to him, he'd let you price match...
Me: ....
SC: Do you have a phone back there? (Dumb question, as you just saw me walk back and use it....)
Me: ..... yes ma'am.
SC: Can I-
Me: No ma'am
SC: Well! You just WANT me to go to Competitor A, don't you!?


To finish up, she eventually bought some shrimp, although she wasn't happy to know that we didn't price match. Which we never have, so it shouldn't have been such a surprise, methinks. But, ah well..... SC's..... what can you do?

[Gurndigarn]

SC: Do you price match?

"No, ma'am. They don't quality match us, so we don't price match them."

[Jacen]

"No, ma'am. They don't quality match us, so we don't price match them."

Thats a good one

[Boozy]

To finish up, she eventually bought some shrimp, although she wasn't happy to know that we didn't price match.

I've said this before: If someone is making a big frickin' deal out of getting a price match, it means that they really really do not want to have to go all the way over to the other store.

You can usually sell them the item in question at whatever price you want; they aren't going anywhere else.

[RecoveringKinkoid]

"No, ma'am. They don't quality match us, so we don't price match them."

Oh, this is a great line! I wish I had thought of this line back when I was still working at Kinko's and people would constantly come in going "Staples is cheaper!"

I know Staples is cheaper. And Kinko's didn't price match, either. Not unless the job was huge (I'm talking state and corporate type jobs where we made thousands of bucks).

People would always say "You guys are the most expensive, you know!" I've actually told people flat out that was because we were the best and you get what you pay for.

[Jadedcarguy]

SC: Well! You just WANT me to go to Competitor A, don't you!?

Will you, please? Do you need a map?

[Imogene]

"No, ma'am. They don't quality match us, so we don't price match them."

That's basically what I said, only more succinctly, when people at Chesterfield would say, "But, WalMart has it cheaper."
My usual response? "Yes, but it's edited, usually."

[Tito]

Are you SURE you don't price match? *ducks*

[Andara Bledin]

To finish up, she eventually bought some shrimp, although she wasn't happy to know that we didn't price match. Which we never have, so it shouldn't have been such a surprise, methinks. But, ah well..... SC's..... what can you do?

Well, I know you're not allowed to at them, or them, or them, or them, or toss 'em in the ....

^-.-^

[mattm04]

I have had this happen to me, except after calling the MOD fer SC the Cs went to the service desk and argued with the MOD for several minutes. The SC finally bought whatever they wanted cheaper.

[Jack T. Chance]

"No, ma'am. They don't quality match us, so we don't price match them."

PREFACE: I have been selling mattresses for a little over a year now.

My general response is "If they have the comparable item there, and it's SO much cheaper (usually hundreds of dollars), then WHY THE HELL DIDN'T YOU BUY IT THERE, YOU STUPID FUCKWIT?!?!?"

Sadly, I have not had the balls to ask a customer that to their face...
yet.

[laundryhater]

Entitlement "expletive"

Oh how I hate price match!

Price match = customer too dang lazy to drive back where they saw the lower price. Too dang bad! If they're that lazy they deserve to pay the higher price and why don't they buy it WHEN they see the lower price instead of whining to you?

People need to learn that just because some stores do it doesn't mean all stores have to!! That lady is such an entitlement [insert expletive here]!

Bravo to you for sticking to your guns & also for not letting her use the phone. I wouldn't have either.

Laundryhater

[Jadedcarguy]

Sadly, I have not had the balls to ask a customer that to their face...
yet.

I have, but that's because I'm an asshole.

SC: I can get this water pump at <parts house> for $XX.XX. Why is yours so much more?
Me: We're the dealer. We're always more. Go buy it at <parts house>, I don't much care.

Why in the hell would someone go to the most expensive place after they check prices at the cheaper place? Do they price check t-shirts at WalMart and then go bitch at the Macy's cashier because theirs are more?

Please, go get the cheap water pump. I hope it fails on you when your in the middle of f'ing nowhere at 7pm on a Sunday. Tool.

[myswtghst]

I just love when SC's act like I set the prices, and obviously have the power to change them. I don't care that you think you're the best dealer we have--we have one flat rate price for repairs. Doesn't matter who you are, unless you're federal gov't, and then we can't do much but send you to someone else for the quote.

[Crazeyal]

SC: Well! You just WANT me to go to Competitor A, don't you!?

Yes.. PLEASE???
*Hands slapped to mouth*