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90 DAYS PEOPLE!

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  • 90 DAYS PEOPLE!

    At WM oue return policy is 90 days for most items. There are a few exceptions, 45 days for DVDs/CDs(unopened), and less than 45 for computers, <I forget the actual return window>
    Sounds pretty simple, yes? The policy is on a big honking sign behind the customer service desk, but then again, SCs can't read, or at least they don't.

    Shirt-buying SC
    SC=duh
    A=associate

    SC:I would like to return this shirt.
    A: Okay, do you have a reciept.
    SC: Yes.<hands reciept over>
    A: Ma'am this reciept is from 2005.
    SC: So??
    A: Ma'am our retrurn policy is 90 days.
    SC: But, i bought for my nephew's birthday and he didn't like it. Are you telling me I am stuck with it?
    A: Well, we can't return items after 90 days.
    SC: This is sh-t, i am going somewhere where they value customers, like Target, or K-Mart
    A: You can do whatever you want ma'am.
    SC; Well, What'm i suppused to do with this shirt. He doesn't like it.
    A: I am sorry ma'am we can't return it.
    SC: Screw You!!<storms out>

    That is not a reciept
    Woman comes in with dog food. Wanting to return it. For all returns over a certain amount w/o reciepts we give out gift cards. The SC wanted cash for the dog food, but had no reciept. Following is the exchange betwwen the SC an associate and our special guest star the store manager,
    SC: again, duh
    A: associate.
    SM: store manager

    SC: I want to to return this dog food.
    A: Okay do you have a reciept?
    SC: No it's at home.
    A: Okay I can give you a gift..
    SC: NO I PAID CASH FOR IT AND I WANT CASH BACK, I PAID CASH!!!!
    A: Ma'am our policy...
    AC: I DON"T GIVE A DAMN, I WANT CASH BACK. IT"S ILLEGAL NOT TO GIVE ME CASH BACK!!!
    A: Ma'a i am sorry but without a reciept...
    SC: HERE'S THE RECIEPT!!! <points to shipping label>
    (A shipping, label, is for those who don't know, a label that tells the people stocking shelves, and unloading trucks, the price of thre item, the item's departrment number and the name of the item)
    A: That's the shipping label ma...
    SC: NO IT ISN'T. SEE? IT HAS THE PRCE GIVE WE THAT IN CASH.
    A: Ma'am our policy...
    SC: YOU DON"T KNOW ANYTHING!!! I WANNA MANAGER!!!
    <SM comes up>
    SM: Yes ma'am
    SC: A won't give me my money back for this I have the reciept right here.<points again to shipping label>
    SM: Ma'am that's not a reciept.
    SC: IT HAS THE PRICE ON IT, GIMME CASH BACK!
    SM: I am sorry but for returns w/o a reciept we give gift cards.
    SC: THAT"S ILLEGAL I AM NEVER SHOPPING HERE AGAIN!!!!! MY HUSBAND"S A COP SO EXCPECT A VISIT!!!
    SM: OK. Ma'am have a nice day.
    <SC storms out>

  • #2
    oooh, better watch out for the big mean coper....lol.

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    • #3
      When customers start claiming things are illegal, I always want to rip off the quote from Princess Bride: "I do not think that word means what you think it means..."

      For all the SC's out there, listen up. Illegal means against the law. It does not mean "an answer that is unacceptable because you are too stupid to obey the rules, and don't like the answer you were given."
      "In the end I was the mean girl/or somebody's in between girl"~Neko Case

      “You don't need many words if you already know what you're talking about.” ~William Stafford

      Comment


      • #4
        Quoth Crow The Robot View Post
        SC: This is sh-t, i am going somewhere where they value customers, like Target, or K-Mart
        Yes, because Target's return policy is so much more lenient . . . (nothing against Target).

        Quoth Crow The Robot View Post
        SC: THAT"S ILLEGAL I AM NEVER SHOPPING HERE AGAIN!!!!! MY HUSBAND"S A COP SO EXCPECT A VISIT!!!
        So, every time something doesn't go her way, she drags her "husband" into the situation? What is he gonna be able to do?
        This area is left blank for a reason.

        Comment


        • #5
          Quoth Crow The Robot View Post
          SC; Well, What'm i suppused to do with this shirt. He doesn't like it.
          Uh, find someone else to give it to? Donate it to Goodwill? Let him donate it to Goodwill and learn a little lesson about charity?

          And, yeah, go to Target and see what they say

          I had a guy return a book with a 5-year-old receipt. The policy was in saleable condition within 30 days for a refund, store credit after 30 days. It was in perfect condition so what could I do? He got store credit.

          SC: THAT"S ILLEGAL I AM NEVER SHOPPING HERE AGAIN!!!!! MY HUSBAND"S A COP SO EXCPECT A VISIT!!!
          SM: OK. Ma'am have a nice day.
          <giggles>

          I wonder what her hubby'll say when she tells him to go arrest you.

          Quoth myswtghst
          When customers start claiming things are illegal, I always want to rip off the quote from Princess Bride: "I do not think that word means what you think it means..."
          [Vizzini has just cut the rope The Dread Pirate Roberts is climbing up]
          Vizzini: HE DIDN'T FALL? INCONCEIVABLE.
          Inigo Montoya: You keep using that word. I do not think it means what you think it means.


          2 PB quotes in 2 days. It's a good week.
          I don't go in for ancient wisdom
          I don't believe just 'cause ideas are tenacious
          It means that they're worthy - Tim Minchin, "White Wine in the Sun"

          Comment


          • #6
            Quoth Crow The Robot View Post
            MY HUSBAND"S A COP SO EXCPECT A VISIT!!!
            Should I break out the good china? Sending your husband here, in hopes of him arresting someone, would be what we call, a fraudulent report, in which case, we can have you arrested. You would be better off threatening to call the BBB, but they won't help you terribly much.
            "I call murder on that!"

            Comment


            • #7
              Or she could have always just asked her nephew what he wanted and bought that. Stupid woman, probably only bought the cheapest thing she could to score points with the kid's mother.
              Total surrender
              Your touch is so tender
              Your skin is like water on a burning beach
              And it brings me relief
              "Nails in My Feet" - Crowded House

              Comment


              • #8
                if it's from 2005 you can bet she didn't buy it to be a birthday present, because, nobody buys stuff 2 years in advance, especially clothing

                Comment


                • #9
                  The first store I worked had a customer like that, no receipt, wanted cash for the returns. Turned out she had stolen the books the day before, from our store. So yeah, the cops were called, the arrest her.
                  Is it insanity to reason with the voices in your head or to ignore them and hope they go away on their own? - Hod from Brat-halla

                  "You're the nicest evil person I know" one of my managers to me

                  Comment


                  • #10
                    I had an interesting one once... Customer bought a games console which I clearly told her was non returnable. Twice. We went through a long loooong time of picking out the console and games and accessories she wanted and I went out of my way to get her the deal she wanted...

                    ...2 weeks later ans she's back... "I bought the wrong one!" Seal was broken, I'd told her the policy and she was claiming I hadn't (basically saying I had not done my job properly). Luckily my co-worker who was dealing with her and my boss both know I'm very careful when it comes to that part of my job and ALWAYS tell people... She changed her story 3 times about what had happened when she bought it but in the end went away without a refund...

                    I'm sorry, but if you're gonna spend THAT much, and you know it's non-returnable, you make damn sure you're buying the right thing!
                    "Ah, he's not the first psycho to hire us, nor the last. You think that's a commentary on us?"

                    Comment


                    • #11
                      SC's Suck

                      Every Day In My Store! The return policy is repeated verbaly, on the receit, and on a sign located at the counter. The problem? SC's don't listen, don't keep receipts, and don't read signs. Policy doesn't apply to SC's anyway. They're "Special".
                      Last edited by Lady Heather; 10-17-2007, 06:53 AM.
                      Consistency is the hobgoblin of little minds.
                      The following is subject to change:
                      If Your Going Through Hell,
                      Keep Going...

                      Comment


                      • #12
                        Quoth Crow The Robot View Post
                        SC: THAT"S ILLEGAL I AM NEVER SHOPPING HERE AGAIN!!!!! MY HUSBAND"S A COP SO EXCPECT A VISIT!!!
                        In the first quote, she's doing you all a "favor" by not coming and causing trouble again. However, I am sure she'll still shop at your store.

                        As for the last quote, did she ever carry out her threat with her husband paying you a visit? Couldn't this be construed as a threat or something? After all, cops carry guns, so maybe she's thinking that will allow her to have her way. I'll bet she threatens that in any store she shops in where her own "policy" doesn't work.

                        Comment


                        • #13
                          Quoth Crow The Robot View Post
                          SC: NO I PAID CASH FOR IT AND I WANT CASH BACK, I PAID CASH!!!!
                          A: Ma'am our policy...
                          AC: I DON"T GIVE A DAMN, I WANT CASH BACK. IT"S ILLEGAL NOT TO GIVE ME CASH BACK!!!

                          I always dreamed of being able to pull out the "Sale of Goods Act" (UK) and asking them to show me. Was never allowed
                          Lady, people aren't chocolates. D'you know what they are mostly? Bastards. Bastard-coated bastards with bastard filling. Dr Cox - Scrubs

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                          • #14
                            I don't see these much anymore, since I'm on the phones. But my blissfully ignorant customers confuse "warranty" with "return."

                            This phone is still under warranty, I want my money back.
                            I don't want the same phone! It's under warranty, so that means you can exchange it with something else.
                            What good is a warranty if it doesn't give me a replacement if I break it?
                            "You are loved" - Plaidman.

                            Comment


                            • #15
                              I love the "arm-chair lawyer" types. They always claim it is against the law if it doesn't go their way.

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