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I thought I'd go ahead and share the sucky customer story that led me to this site to begin with. This is mostly copied from my post a few days ago at another website, with some minor additions.
I got unpleasantly reminded over the last few days of my last job and an incident that happened in the week before I left it for good.
I used to work at a fast food joint until nearly two months ago.
A week before I left, this woman came through DT....well, we all complain about customers who pull too far out so we can't reach them, but this woman pulled too CLOSE.
I had the window wide open, almost completely. She was so close (and her vehicle was high enough) that the back of her mirror lightly touched the window. (these were the older kinds that open outwards.) I quickly reached over and opened the window the rest of the way, all of one inch, because they were already almost completely flattened against the outer window panes.
The lady didn't say anything, just gave me a smile, completed the transaction, and left.
I hear later that she called and bawled out one of the managers saying that the back of her mirror had been scratched and that I had done it when I opened the window. (Uh, no lady, the window was already open....) She swung in so close that she came into contact with the DT window herself. I don't recall any scratches. Boss told me not to worry about it, but he didn't say anything else.
I find out later that the lady's boyfriend called back and said she had spoken to ME before she had talked to a manager, that she'd called the store and I had answered and told her "sorry lady, there's nothing we can do."
I never spoke to this lady. The only time I ever saw her or spoke to her was during the DT transaction. The general thought was that the lady and/or her boyfriend (who incidentally runes a autobody shop and could've handled a minor scratch with ease if there was one) were attempting to lie in order to gain money. I was told her story would never hold up and I thought nothing more of it. A few days later I was gone for good from my job, and on to a new one.
Saturday I got a letter in the mail from X insurance company. Lady had filed a claim against my former place of work, and they wanted to talk to me since I was working there at the time. Allegedly, went the claim, the car had been scratched when I opened the window. Translation: The couple were persisting in pumping my old restaraunt for money.
I got ahold of the woman in charge of the insurance claim and told her the unadulterated truth: The window was already open. The woman swung in superclose. Even if the window had remained shut I'd have had to make her move up a couple of inches so I could open the windows anyway, she was that close. I was not standing right by the window when she came up so I definetly could not have opened the window on her. She compounded her lie by claiming she had spoken to me later on the phone and I had told her "nothing we could do"--another big, fat lie. I had seen no scratches (here, though, if she did scratch her car on her own, I may have missed them because I do wear glasses). All of this and other details I could remember were taken on a recording.
Okay, I had become very unhappy at my last job. I grew to hate it with all my being and leaving was the best thing I could have done for myself. But somehow, I just can't stand idly by and let this woman collect on their insurance for something she has lied about.
New stuff: After I posted this story on LJ on Monday, A couple people said it reminded them of the Vinegar Boy story (War Stories) on this site. They posted a link, and I followed it and read it. I was blown away! While my story does involve a scammer of sorts, I pray I am never in a situation that drags me so far along. I admire the guy for not cracking under the strain. I'd like to heartily shake his hand. After that, I joined up.
I got unpleasantly reminded over the last few days of my last job and an incident that happened in the week before I left it for good.
I used to work at a fast food joint until nearly two months ago.
A week before I left, this woman came through DT....well, we all complain about customers who pull too far out so we can't reach them, but this woman pulled too CLOSE.
I had the window wide open, almost completely. She was so close (and her vehicle was high enough) that the back of her mirror lightly touched the window. (these were the older kinds that open outwards.) I quickly reached over and opened the window the rest of the way, all of one inch, because they were already almost completely flattened against the outer window panes.
The lady didn't say anything, just gave me a smile, completed the transaction, and left.
I hear later that she called and bawled out one of the managers saying that the back of her mirror had been scratched and that I had done it when I opened the window. (Uh, no lady, the window was already open....) She swung in so close that she came into contact with the DT window herself. I don't recall any scratches. Boss told me not to worry about it, but he didn't say anything else.
I find out later that the lady's boyfriend called back and said she had spoken to ME before she had talked to a manager, that she'd called the store and I had answered and told her "sorry lady, there's nothing we can do."
I never spoke to this lady. The only time I ever saw her or spoke to her was during the DT transaction. The general thought was that the lady and/or her boyfriend (who incidentally runes a autobody shop and could've handled a minor scratch with ease if there was one) were attempting to lie in order to gain money. I was told her story would never hold up and I thought nothing more of it. A few days later I was gone for good from my job, and on to a new one.
Saturday I got a letter in the mail from X insurance company. Lady had filed a claim against my former place of work, and they wanted to talk to me since I was working there at the time. Allegedly, went the claim, the car had been scratched when I opened the window. Translation: The couple were persisting in pumping my old restaraunt for money.
I got ahold of the woman in charge of the insurance claim and told her the unadulterated truth: The window was already open. The woman swung in superclose. Even if the window had remained shut I'd have had to make her move up a couple of inches so I could open the windows anyway, she was that close. I was not standing right by the window when she came up so I definetly could not have opened the window on her. She compounded her lie by claiming she had spoken to me later on the phone and I had told her "nothing we could do"--another big, fat lie. I had seen no scratches (here, though, if she did scratch her car on her own, I may have missed them because I do wear glasses). All of this and other details I could remember were taken on a recording.
Okay, I had become very unhappy at my last job. I grew to hate it with all my being and leaving was the best thing I could have done for myself. But somehow, I just can't stand idly by and let this woman collect on their insurance for something she has lied about.
New stuff: After I posted this story on LJ on Monday, A couple people said it reminded them of the Vinegar Boy story (War Stories) on this site. They posted a link, and I followed it and read it. I was blown away! While my story does involve a scammer of sorts, I pray I am never in a situation that drags me so far along. I admire the guy for not cracking under the strain. I'd like to heartily shake his hand. After that, I joined up.