Greetings from your friendly bank teller!
Now, 99.99% of customers I get these days don't phase me in the bit. They can be rude and downright nasty and I won't flinch. I've dealt with the worst of the worst during my time in the tourist trap industry so I can usually put up with a lot!
The woman I got today, however, definitely is the worst customer our branch has. Now, the incident in question happened at about 8:30 this morning. I was the opening teller today, which meant that I was by myself from 8:00 - 8:35 when the other tellers arrive. The head teller and another teller go out to balance the ATM and I was helping a customer a the drive up drawer. While in the middle of this transaction this older woman walks up onto the curb, interrupts me when I'm helping my customer, and asks if she can do a cash advance at the drive up. There was nobody in line behind her so I said sure as long as she had proper ID, but she's going to have to get into her car and come up since we can't help walk up customers at the drive up (well, we do for certain customers, but usually they're smart and use the tube lane where people can see them, not the drawer lane where it's a blind corner).
Now this is not the first time I have told this woman not to walk up to the drawer lane because it is dangerous but she just does not listen. Then she had the gall to interrupt me when I'm helping a customer who drove up to the drive up in a car like a normal person. So the woman goes back into her truck and gets in line. I finish up with the person in front of me, as well as the person behind her, then it was credit card lady. The woman then gave me the card, no ID, no nothing. She said it was her mother's card and that her mother was 88 and from Illinois and didn't have an ID. She also wanted a decent sum of money. I said I'd go ask if I could do it without an ID and went to find the head teller (who was now inside from balancing the ATM). She said that unless the woman (not the mother) had an account here and enough funds to cover the advance that we could do it, otherwise no. She also said that if she gave me a hard time to just get her and she'd explain it. So I go back and ask her if she had an account and she said she had several with lots of money but she wouldn't give me her name or account information. I told her that unless she gave me the information that I couldn't do the advance. Then she starts ranting and raving about how the bank is there to serve her and that we should be doing everything to serve her.
She also pulled up the "I have so much money here" card out as well. Usually when people do this they don't really have that much money in their account and they aren't really going to ever leave. They're just blowing smoke to try and threaten you. She keeps repeating this over and over and over and yelling louder and louder. Meanwhile a line is building up behind this woman and I'm starting to get double lines (this is when we get people at both the tube and drawer). Now this isn't fair to my customers who just pulled up and are waiting so I called the head teller over to explain it to the woman.
The head teller comes over and I help the person on the tube lane. I hear the woman ranting, this time she said that I never asked for her account information and that I should have asked for it. Uh, I did ask for it and she didn't give it to me. The head teller knew it too. She also explained that if we don't have proper ID that the card company might not pay the bank for the transaction. The head teller finally got the woman to give up her account information and verified that she had enough to do the advance (she did, barely) and brought the card to my co-worker to process the transaction. He brings the slip to me and I give the woman the cash so she can finally get out of my line. I was worked up for about 10 minutes afterward, but the other teller who was in drive up with me today was awesome and let me sit and calm down. The head teller also said that I did everything right and that the woman was just a witch from the get go. She also said that we aren't going to do anymore cash advances or answer any questions unless she's either in her car or she comes inside. My head teller rules.
I had to take two ibuprofens after that woman since I had such a bad headache from her. Seriously, who goes around and makes peoples lives miserable? Oh wait, sucky customers do that.
Now, 99.99% of customers I get these days don't phase me in the bit. They can be rude and downright nasty and I won't flinch. I've dealt with the worst of the worst during my time in the tourist trap industry so I can usually put up with a lot!
The woman I got today, however, definitely is the worst customer our branch has. Now, the incident in question happened at about 8:30 this morning. I was the opening teller today, which meant that I was by myself from 8:00 - 8:35 when the other tellers arrive. The head teller and another teller go out to balance the ATM and I was helping a customer a the drive up drawer. While in the middle of this transaction this older woman walks up onto the curb, interrupts me when I'm helping my customer, and asks if she can do a cash advance at the drive up. There was nobody in line behind her so I said sure as long as she had proper ID, but she's going to have to get into her car and come up since we can't help walk up customers at the drive up (well, we do for certain customers, but usually they're smart and use the tube lane where people can see them, not the drawer lane where it's a blind corner).
Now this is not the first time I have told this woman not to walk up to the drawer lane because it is dangerous but she just does not listen. Then she had the gall to interrupt me when I'm helping a customer who drove up to the drive up in a car like a normal person. So the woman goes back into her truck and gets in line. I finish up with the person in front of me, as well as the person behind her, then it was credit card lady. The woman then gave me the card, no ID, no nothing. She said it was her mother's card and that her mother was 88 and from Illinois and didn't have an ID. She also wanted a decent sum of money. I said I'd go ask if I could do it without an ID and went to find the head teller (who was now inside from balancing the ATM). She said that unless the woman (not the mother) had an account here and enough funds to cover the advance that we could do it, otherwise no. She also said that if she gave me a hard time to just get her and she'd explain it. So I go back and ask her if she had an account and she said she had several with lots of money but she wouldn't give me her name or account information. I told her that unless she gave me the information that I couldn't do the advance. Then she starts ranting and raving about how the bank is there to serve her and that we should be doing everything to serve her.
She also pulled up the "I have so much money here" card out as well. Usually when people do this they don't really have that much money in their account and they aren't really going to ever leave. They're just blowing smoke to try and threaten you. She keeps repeating this over and over and over and yelling louder and louder. Meanwhile a line is building up behind this woman and I'm starting to get double lines (this is when we get people at both the tube and drawer). Now this isn't fair to my customers who just pulled up and are waiting so I called the head teller over to explain it to the woman.
The head teller comes over and I help the person on the tube lane. I hear the woman ranting, this time she said that I never asked for her account information and that I should have asked for it. Uh, I did ask for it and she didn't give it to me. The head teller knew it too. She also explained that if we don't have proper ID that the card company might not pay the bank for the transaction. The head teller finally got the woman to give up her account information and verified that she had enough to do the advance (she did, barely) and brought the card to my co-worker to process the transaction. He brings the slip to me and I give the woman the cash so she can finally get out of my line. I was worked up for about 10 minutes afterward, but the other teller who was in drive up with me today was awesome and let me sit and calm down. The head teller also said that I did everything right and that the woman was just a witch from the get go. She also said that we aren't going to do anymore cash advances or answer any questions unless she's either in her car or she comes inside. My head teller rules.
I had to take two ibuprofens after that woman since I had such a bad headache from her. Seriously, who goes around and makes peoples lives miserable? Oh wait, sucky customers do that.
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