I was going to put this in my "Rules for 411" thread, but it's so important I'll make this seperate.
As a part of my job, I'm supposed to inform customers if a listing they asked for is slightly different than the way they asked for it--different name, different street, or different city. Also, if they have two phone #'s--a regular # and a "metro" #*, I'm also supposed to mention that. This is called "advising" and it's a requirement of our jobs.
Many SC's get ticked off when I do this. They'll say "Whatever," or "I didn't say (what I said)," or worse, "Just give me the damned number!"
*What's a metro #? A # you can dial from a wider area without dialing long distance.
As a part of my job, I'm supposed to inform customers if a listing they asked for is slightly different than the way they asked for it--different name, different street, or different city. Also, if they have two phone #'s--a regular # and a "metro" #*, I'm also supposed to mention that. This is called "advising" and it's a requirement of our jobs.
Many SC's get ticked off when I do this. They'll say "Whatever," or "I didn't say (what I said)," or worse, "Just give me the damned number!"
*What's a metro #? A # you can dial from a wider area without dialing long distance.
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