The Mother of all Entitlement Whores.

[ThePhoneGoddess]

Well, Maybe the father. He did sound male, after all.

First, he called in about an order he had placed the night before. The only contact number he had left on the ticket was his cell phone number, and it was out of minutes, so I could not call him. When that happens we hold the order for the night to see if they call back in the morning. He called back bright and early, offended because his minutes had not been put on the phone yet, but he had been charged. Wanted to know what our problem was.

So he wants to know why I couldn't call him on his cell phone. I tell him I do not have the ability to call a cell phone that is out of minutes. he says "You mean to tell me that Bugaboo cell phones does not have the ability to call their own cell phones even when they are out of minutes?!I know you have the technology to do this! That's just being lazy and irresponsible! "

So I forge ahead bravely, trying to get the security verification done. He then gets upset over giving the last 4 of his social. "You don't need that information! you're just a cell phone company!" He sneers. He finally heaves a sigh so offended and world-weary it would put Paris Hilton to shame, and gives it. I cross my fingers.

Ah! No such luck. He's not located in public record. Now I have to explain to him that I have to call the bank and have them verify some information with him. He laughs nastily and says " Why are you even searching for me in public record? This is completely absurd. This company is supposed to be technologically competitive! You should have programs that take care of this stuff without having to bother me! Fine, fine. Call them. I can't believe I have to do this. This is so stupid. It's your job to waste my time. Go ahead."

So I call the bank. It's closed! Damn. What do I do now?

In my infinite generosity and belief in the inherent goodness of people, I bravely get back on the phone and explain to him they are closed, but give him an offer. "Of course they are closed! It's Sunday morning, you ditz! What the hell did you expect!" I then tell him I cannot process an order for an entire hundred dollars without completing a verification, but if this is his only means of communication, I can put through a courtesy order of $25 so he'll have some time on it.

He sneers some more and says "No, I think we've been through quite enough of this farce. Cancel my order. I cannot believe I would be treated so shabbily by a company that is supposed to offer good cutomer service. I have used Bugaboo cell phones for years and I have never been through anything like this in my entire life. You can't even process a simple transaction for me. Cancel my order. In fact cancel the whole phone. Now I am going to have to waste my time buying a new phone from a different company. One that will treat their customers the way they should be treated!"

I say "Allright, I can cancel that order for you sir. Your cancellation number for this order is JG12121212."

He then says "I need you to email that to me so I don't have to waste my time finding a pencil to write it down."

"I'm sorry sir, I cannot do that."

"Oh, well of course not. they don't even give you the ability to email! (I do have email, but we don't email cancellation numbers to customers. Sorry, dude.)Haaarrrummppphhhh! Fine. Let me find a pencil....Ok. What is that number again?

I repeat the number. He writes it down and says "I am so disappointed in you. I thought you'd be able to help me, like you are supposed to, but apparently doing your job properly is just beyond your capabilities. I have your employee number and you will be hearing from your manager, I guarantee you."

And he hung up.

I hope he does complain about me. I did my job perfectly throughout the entire call. They will listen to the call, and then tell him where he can take his sense of entitlement and what he can do with it.

I've never had anyone demand that I email them a cancellation number before. I've also never had anyone demand that I call them on their cell phone while it was out of minutes. That just amazed me.

[TwoScoopsSciath]

If we kick him in the ass hard enough, will we get the stick and the bug back?

[Soulstealer]

If we kick him in the ass hard enough, will we get the stick and the bug back?

Why would you want it back?

[TwoScoopsSciath]

Sell them on eBay. Clearly, this man was the King of England and any obsessed fan would buy those.

[Soulstealer]

Sell them on eBay. Clearly, this man was the King of England and any obsessed fan would buy those.

Except that England has a queen.

[MoonChild2007]

I have used Bugaboo cell phones for years and I have never been through anything like this in my entire life.

Why do customers always use that line? If he has been with company for years, why is this new to him? Its like customers who say they have been with this company for 30 years and never was asked for an ID!

He must live in a fantasy world where people don't steal, identity theft doesn't exist, etc.

[TwoScoopsSciath]

Except that England has a queen.

WE know that. But, why not indulge his little delusions? I'm sure he'd look very nice in silly hats.

[hecubus]

"You mean to tell me that Bugaboo cell phones does not have the ability to call their own cell phones even when they are out of minutes?!I know you have the technology to do this! That's just being lazy and irresponsible! "

Can you imagine how amazing this world would be if we actually had all of the technology that customers are "certain" exists?

[myswtghst]

(I do have email, but we don't email cancellation numbers to customers. Sorry, dude.) ... I've never had anyone demand that I email them a cancellation number before.

I will occasionally email information (case numbers, etc) to techs, but only if they are techs I've spoken to before, and know that I can trust/work for the same company and could find my info anyways.

I learned the hard way that by emailing customers, especially if you were silly enough to leave your complete signature with direct line phone # in it, they will come to believe you are their personal slave, and be upset that you will: 1) Make them call in the 800 number like they're supposed to, 2) Not work on your days/hours off, because it inconveniences them, and 3) Tell them politely that they have to contact another department to complete requests that you can't handle, because obviously you should just forward on their request.

[digilight]

I can normally understand someone wanting you to email them a cancellation number or other important info. I can also understand the company not wanting to do it simply because it will open up the employee to possibly being harrassed by the person because they would now have their email address or like you said the ones who include their signature to have their contact info on the email.

Maybe if the companies included a bulk catch all account for this use. Something that you can send out from but is not checked period. A address such as wehateyou@superbigcompany.com might work (well maybe not ) But I would want the written proof of the cancel simply because of past experience I've had, stuff not getting done right, etc. He just wanted it to be a fucktrumpet.

[Chanlin]

Where I work we frequently have this sort of thing happen where the cell phone is the only line of contact and they will be out of minutes.

We actually have a policy here if this is the case we will credit minutes to the account so we can call them. Once the call is over and done with we debit the unused amount

But I feel for ya PG that guys was being a complete jerkoff.

[Jester]

That just amazed me.

Wait. Hold on. Stop. Say what?

You've been dealing with idiots, imbeciles, morons, retards, fucktrumpets, asswipes, asshats, assholes, assclowns, entitlement whores, dimwits, halfwits, nitwits, twits, lamers, losers, and laughingstocks for HOW many years now....and THIS jackass amazed you?!?!?

Seriously...what happened to that jaded Phone Goddess and her notorious disdain for the majority of humanity that we have come to know and love? Are you actually starting to be optimistic about humanity's future?

Say it ain't so, PG. Say it ain't so!

[Tigress]

I learned the hard way that by emailing customers, especially if you were silly enough to leave your complete signature with direct line phone # in it, they will come to believe you are their personal slave, and be upset that you will: 1) Make them call in the 800 number like they're supposed to, 2) Not work on your days/hours off, because it inconveniences them, and 3) Tell them politely that they have to contact another department to complete requests that you can't handle, because obviously you should just forward on their request.

I have that same rule about personal telephone numbers. At BBY, in an attempt to be super-helpful, some of the employees would give out the cell phone number of the road agent so the customer could contact them directly with any problems. Can't imagine how that would backfire.

And judging from the crazies I've encountered in retail, there is no way in hell I would want a complete stranger to have a way to contact me. Spending 30 minutes helping you pick out a laptop does not make us bestest buddies. Just because I'm paid to be nice to you doesn't mean I actually like you.

And because I have seen a fellow co-worker get stalked by a customer, I refused to even give out last names of employees. And if they didn't know the department that said co-worker was in, they got stonewalled. I also wouldn't say when a co-worker would be working next, aside from a vague "tomorrow afternoon", "later in the day", or "later in the week."

[LifeCarnie]

The number of people who telephone a call center and don't have anything to write with readily available kills me.

I've had people ask me to recite paragraphs worth of information about certain products and than when I'm finished say "Oh hold on I want to grab a pen and write this down!" Which means every question I've just answered was for nothing.

[mattm04]

I had a SC who was not happy because I wouldn't kiss his ass. He then had me call the manager over. I overheard the conversation and SC explained everything I did. The manager told SC that I was correct. SC said MOD was lying, so MOD calls GM, gm says myself and MOD were correct. SC leave but calls corp and complains, corp calls GM who explains situation corp tell shim we were correct. SC then comes to store and causes problems to try to get free stuff, and harasses customers, he was later trespassed.