The Epic Tale of Miss H.

[Nakajo]

Miss H. is a woman I see everyday.

And a woman I wish that I wouldn't see everyday.

This woman is, by far, the most annoying person that I have ever encountered.

She's lovely. She's kind. She means so well.

But she's addicted... to what I like to call RENTING.

She buys something, uses it forever, then returns it. We have lifetime return policy on most things, and online receipt storage so we can pull anything you've ever bought from us. So she returns EVERYTHING.

That system also tells us how much she has returned..... since 2000, she's spent $14,000 on major electronics with us... and returned $11,000. Just on major electronics. $6000 of those purchases were made in the last 2 years... and we've returned all but $100 of those purchases. And no, I did not miss a zero, I mean $100!

I presented the account to my SM, and he can't do anything, she's following the rules and policies... but she'll never let go.

Today, I come back from break, and there she is with a set of drill bits that I told her 2 WEEKS AGO that she didn't buy it here. Again, we said NO, they are not ours.

She comes in with a 3 YEAR OLD CHEWED UP childrens toy. COVERED in dried food.

There is not a day that goes by that she isn't returning something, so I shall report the daily returns of Miss H.

[myswtghst]

Dear lord. I hate when companies can't seem to see why this is such a perfect example of why return policies this lenient are just plain stupid. I've never ever thought to return something older than a few months, and only then if it had never been used/worn.

I can't fathom what kind of manners and morals you must have to return things that are ancient, used and icky without feeling any guilt. And I can't stand people who seem to think they've beaten the system in situations like this. You're just a scammer, dude.

[Irving Patrick Freleigh]

Two words: Restocking fee. At least on the electronics items.

[Marxfan]

She's lovely. She's kind. She means so well.

But she's addicted... to what I like to call RENTING.

She buys something, uses it forever, then returns it. We have lifetime return policy on most things, and online receipt storage so we can pull anything you've ever bought from us. So she returns EVERYTHING.

Sorry to be self-righteous, but that doesn't sound remotely lovely or kind. It's fucking THEFT, and she's taking advantage of everyone's good nature with her "well meaning" facade. Oh, if only customers like that can just be banned...

[Jester]

I don't get how these people can live with themselves.

A few months ago, I bought some underwear, as I needed some. I bought two packages. Sadly, because I was not paying attention, one of those packages was the right size, but the other one was the same size, but in BOYS. In other words, not the same size, and not nearly close to my size. I of course did not realize this mistake until I opened the package and tried to get into one of these pairs of boys underwear. And failed. Miserably. Which is when I took a second look at the package and realize my mistake. Could I return this package? Sure. But I would rather be out the few bucks that it cost me than to try to return an open package of boys underwear. Call it the Embarrassment Tax. I'll gladly pay it!

No, that is not my most embarrassing story. No, you will never read my most embarrassing story. That thing will be buried long past our lifetimes!

[crazylegs]

No, you will never read my most embarrassing story. That thing will be buried long past our lifetimes!

Now thats just plain not fair!

[mattm04]

Our store will allow returns as long as you have a receipt and the item you want to get a refund/replacement on. we have so many people who come in with some new brand of cookies, cereal, etc opened and half eaten and return it. The do it because they don't like the taste, texture etc. If I buy a new product and don't like it, I just remember to not buy it again. If the is a defect withe the product, such as it is spoiled, the I would return it. This is why I hate our return policy.

[LifeCarnie]

*MOD EDIT - No need to quote entire post. We already read it. Please edit quotes.

What kind of return policy is that?

My company won't take back anything that isn't in resellable condition.

And, we have a 20% restock fee for most accounts. Even the customers who have an a No Restock agreement with us can only return $100,000 a year without being charged a restock fee.

[bainsidhe]

I used to work at a Music/Video/Electonics store. It was amazing the number of people who would by a music DVD, leave, and then be back 10 minutes later to return it. Why, you ask?

Wait for it.

Why won't their "music" DVD play in their car's CD player? Yep, they didn't grasp the idea that a DVD is, and always shall be, a DVD.

[MrDelirious]

Customer came in one day, returning (well, exchanging) some Nike sweatpants. Obviously unworn. They were a gift to him, so he didn't have a receipt. Tag was still on them, so I went to the clothing dept. to make sure we could take them. I get the okay, and tell him to pick out whatever he wants.

He comes back, and the pants (marked at $45) scan for $10. Much confused, I call over Alice (my favorite manager)

Me: Hey, Alice? WTF?
Alice: Hmm...I don't know. Let me see...
*uses ancient inventory system*
Alice: We haven't sold the pants since 2006.
Him: Oh. Wow. They were a gift, so I don't know...
Alice: I feel for you, but all we can do is give you the $10.
Him: Alright then. Thanks.

My question is: Who the hell gave him year-old, unworn, 2XL (he was not that big) sweatpants?

[XCashier]

Oh, if only customers like that can just be banned...

Wasn't it Neiman-Marcus who made the news by banning a pair of customers who were exactly like the one in the OP? They'd come in, buy a dress, wear it with tags intact, then return it. Over and over, to the tune of thousands of dollars.

I think Miss H. ought to be banned, as well. I agree with Marxfan, it's theft, especially since she's getting all of her money back ("renting" implies paying a non-refundable fee for use of the rented item).

[Bluenomi]

*MOD EDIT - No need to quote entire post. We already read it. Please edit quotes.

I had the same thing once. A couple came in with a dress their daughter had gotten as a birthday present. Not only was it old (our barcodes work in sequence and it was a 5 year old one) but it was all faded from being washed. It came up as a $1.25 (the size tags have the code on the back so we can scan them without the paper tag) so they weren't impressed since they wanted something else. Needless to say they got nothing since we didn't accept returns on worn clothing unless it was faulty.

I would have felt sorry from them but they were habitual returners and then they pulled out the race card since they were Indian. Needless to say that didn't get them anywhere with me.

[Nakajo]

Guess what, folks?

I FOUND SOMEONE WORSE THAN HER.

I opened an account today to refund a camera (right on the last day of the 90 day return policy, damnit) and I found PAGES of notes under comments...

I checked her shopping history. SHE HAS RETURNED $35,000 IN ELECTRONICS TO THE STORE SINCE 2000.

I IMMEDIATELY called a manager and had them sign off. When she left, I showed them the huge comment log, and the shopping history. This manager, one of my favorites, is very mild and sweet, and when I showed her the amount, she was holding back on so many swear words...

Anyway, we're presenting it to SM tomorrow. She even has a history of 'reward fraud' from corporate in there, so I think thats grounds enough.

Miss H. seems like a kitten compared to this woman, gawd.

[xlr82xs]

God, and I thought that people that tried to get refunds for a service were annoying (for example "well, even though I've been using one of your computers for 16 hours, I had to reboot twice and then this one particular game wouldn't load for like 4 hours, but rather than telling a staff member about it i just played something else, but i really wanted to be playing the original game, so you should take 5 hours off my bill" style thing.. that's the argument that was put forward to me last week)

it reminds me of the "Buy-Burn-Return" thing that customers were doing in the store a few months ago.

They would walk around the corner to the local dvd store, buy a dvd, come into the netcafe, burn a copy, go back to the dvd store and return it (rince and repeat apparently, some of them would copy 5+ dvds a day)

apparently since there was only a 10-15 minute turn around between them buying and returning the dvd the store was assuming that they weren't watching the dvd before returning it, and couldn't be burning it

it took a couple of months before they stopped doing this (at which time i'm guessing they either copied every movie the store had that they wanted, or the store finally caught on)

[Lady Heather]

The return policy at my store is 30 days, no cash back, period. Some things are NON-RETURNABLE. Our return policy is posted: on the shelf with the product, a sign on the counter, the receipt, and we tell them verbally. Yet I still get people that are shocked, and angry, that we will not take a vibrator back because "it wasn't strong enough".