My wife is a saint....

[slick]

If by saint you mean bitch!

I had a key at the front desk with a name on it. My Dad told me he checked in this annoying women at noon and the room wasn't ready yet, so he told her to come get the key to the room at or after check in time (3pm).

Enter husband of bitch lady (who I haven't had the pleasure of meeting yet).

OM = Oblivious Man

OM: My wife came in earlier and was refused a key to the room!!
ME: I'm sorry about that, but sometimes we do not give the guest the key to a room before check in time, just in case the room hasn't been cleaned yet and we discover an issue with the room when we do go to clean it.
OM: Well she checked in after 3pm, and she said an old man who spoke no english was here! (thats possible, non english speaking person manning the front desk at a hotel).
ME: I was here after 3pm, no one else.
OM: Are you calling my wife a liar?
ME: *thinking YES!* Maybe she is confused as to what time it was, regardless, here is the key to the room.
OM: She was not confused, she was pushed around by some foreigner! *thinking to myself, make this stop before he says something to offend you*
ME: I'm sorry, I'm sure it was not his intention to push her around, I will let him know about the incident.
OM: You better! My wife is a kind lady, she is a SAINT!
ME: I'm sure she is *fake smiling*

Well, about 30 minutes later, the "saint" comes down to the front desk.

TS=the saint

TS: I didn't see any shampoo in the room, they must not have put any in there!
ME: I'm sorry, here you go *reach under counter and got one for her*
TS: Conditioner!?!
ME: I'm sorry ma'am, we only have shampoo and lotion (not my rule, new toiletries only include shampoo and lotion)
TS: Thats great, I bet you don't have toothbrushes also!
ME: *grabs toothbrush* Here you go!
TS: I don't want the toothbrush!
ME: Sorry, thought you did since you asked about it.
TS: I didn't ask for it! I just thought you wouldn't have it, like how I bet you don't have shaving cream and razors!
ME: *reached under counter* Actually, we have those.
TS: Gonna reach in your ass and get me some damn conditioner while you're at it!
ME: What was that?
TS: You heard me.
ME: I think thats the problem.
TS: What does that mean!
ME: You heard me.

She storms off. 5 minutes later, I am greeted by her and the husband (not surprised by this, I actually anticipated it)

OM: HOW DARE YOU TALK TO MY WIFE LIKE THAT!
ME: Sir, calm down.
OM: I WILL NOT! I AM GOING TO HAVE YOU FIRED!
ME: I will not ask again, CALM DOWN!
OM: *stares at me for having the balls to talk back*
ME: I do not know what your wife told you, but accusing me of being rude, I will not tolerate that. You may voice any concerns or issues you have and I will try to help accommodate you as best as possible. I do not have conditioner, and your wife telling me to pull some out of my ass was extremely rude, immature and inappropriate. The manager is available in the morning to talk to about this issue, however, the surveillance camera with voice recording will tell him all he needs to know about what just happened here.

They were both pretty red in the face. I stood there, just staring them down. I wasn't going to take crap from people that seem to want to dish it out freely. I actually expected a little decency from people attending a CHURCH conference! We are full of people that are here for a church gathering, and they were all very nice, except for these heathens.

I know I am going to get a complaint for this one, but it was worth it in my opinion. Just sad that I am going to take a hit while these ass hats get there asses kissed by corporate.

[Posture Moll]

Well, whoever got her canonized messed up big time, sir.

[Namrepus221]

...Bernard

[zzapp the witch]

I was going to make a joke about Mother Teresa and hotel toiletries.....but......yeah.

[Broomjockey]

Why is it there ALWAYS in EVERY group has to be the one or two people who seem determined to get the whole group tarred and feathered. Seriously, people like that just need to freaking chill. And anyway, what would she be the saint of? Rudeness towards service industry workers? 'cause I think she's got a lock on that one.

And on a side note:

...Bernard

Yeah, mine doesn't even come close to the pure awesome of that response.

[BookstoreEscapee]

...Bernard

Maybe I'm tired but

('cept I wisely refused a drink a few minutes ago)

[karma_gypsy]

Well she can march her Saintly petoodie right down to the store and get her own damn conditioner!

[smileyeagle1021]

this is something only the mormons on the thread will understand, but, she must be a mountain (or utah, i've heard that variation also) saint.

[TwoScoopsSciath]

...Bernard

Impossible. St. Bernards are some of the sweetest, most charming and friendly beasts I've ever had the pleasure of a tug of war with a squeaky burger with.

this is something only the mormons on the thread will understand, but, she must be a mountain (or utah, i've heard that variation also) saint.

I'm not even Mormon and to that sir/madam, I say, "meow!"

[smileyeagle1021]

I'm not even Mormon and to that sir, I say, "meow!"

and for those who didn't get that, even Mormons hate Utah Mormons (shut up, I know what that implies about myself).

[Crazeyal]

Uh.. if you have a RECORDING WITH SOUND to back you up, and these people go and lie to corporate.. methinks litigation should soon commence.

[slick]

But you know how corporate is, even if you are right, you are wrong (talking about us here, not the customer, never the customer )

Years ago, a lady called the hotel to make a reservation for a particular weekend. Unfortunately, even 2 weeks out, we had no rooms for that weekend. Instead of accepting this, she kept demanding that we "help her". I tried to suggest other hotels in the area, that was not what she considered help. I tried to get her name and number and told her I would call her if something came available, that wasn't good enough either. What she wanted was to have a room booked, at our inn, before she hung up the phone. I kept telling her that this was not an option since we had NO ROOMS. The madness went on for over 30 minutes. I had to then just tell her that there was nothing I can do for her, and that I was hanging up the phone. She called right back demanding a damn room again for a sold out weekend! After politely hanging up on her again, she finally got the clue.........and called corporate.

I tried to explain to them what she was doing. They AGREED with me that she was a hassle, since she tried to get them to book her a room at our place, even though they told her that we were sold out. But they didn't help me out in anyway by telling the lady off, instead, they punished us by making us write a damn letter of apology to her. And I know what you are thinking, I had to apologize for hanging up on her, right? NO! They told me that I should apologize for not being able to accommodate her! I nearly blew my own head off!

I just can't believe how much crap corporate goes through to keep dumb shit customers like the one above. I know at the hotel, we have a list of customers not allowed to stay there. Why? Because they did something that made us say "We do not need business from this person". Its not hard, just say NO! Let them be someone else's problem.

Sorry for the rant, I just get tired of corporate sometimes.

[Crazeyal]

Uh..

That's why you make COPIES of these things. When corporate tries to hurt your paycheck or remove you from the equation because it's easier than countersuing? You bring proof into the mix and make EVERYONE pay. These people seem like the type to write official letters of complaint, and to bulk up the lies to make it $$$ worthy. Corporate will probably settle for 1/2 of the outrageousnes and then come after you for the differance. You should make yourself less of an easy target. Make a copy NOW!!!

[Marxfan]

I loved how you handled that. Assertive and direct, the way everyone should be. I'm glad you didn't let those assholes push you around!

[AKATHEPOOF]

this is something only the mormons on the thread will understand, but, she must be a mountain (or utah, i've heard that variation also) saint.

totally got it, totally agree!!!!!!!!!!!!!!

although im also from utah/salt lake but thats why i steer clear of utah county. friggen entitled byu mormons make the rest of the state hate us.