Announcement

Collapse
No announcement yet.

The crazies were out tonight (longish, but definatly stupid.)

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • The crazies were out tonight (longish, but definatly stupid.)

    Well I'll start off stating that this call was transfered to me from a guy in another department stating " I don't know what to do- she just won't take no for an answer!!"... "*sigh* send her through.."

    Me: "Thank you for holding ma'am this is me in the mortgage department. How can I help you?"
    SC: " I need to speak with the guy I was talking to earlier today..."
    Me: "Do you know his name?"
    SC: "No.... but I need to speak with him because we got disconnected and he was helping me with my mortgage application"
    Me: "I understand. Unfortunately ma'am, we are in a call center so we don't have direct extensions. I won't be able to get you back to him, but I would be more then happy to assist you"
    SC: "NO! I want to speak to HIM. Just transfer me to HIM!"
    Me: "I'm sorry ma'am but I'm not able to do that- he has no extension. The phone calls are answered randomly by the next available Account Specialist. I can take your application for you..."
    SC: "NO!! HE WAS DOING IT FOR ME! I WANT TO TALK TO HIM BECAUSE HE'S FAMILIAR WITH MY AREA!!"
    Me: "Ma'am, as I stated previously, I cannot connect you back with him. The only thing I could do is e-mail him and see if he would be able to call you back, but you stated that you don't know his name so I can't even do that. Also, we're an inbound call center so there is no guarantee that he would be able to call you back (or if he'd even want to)..."
    SC: "YES E-MAIL HIM! Tell him to call me- he has all of my information"
    Me: "I would need his name to e-mail him ma'am, and since it has been this long, I doubt that he still has your information up. He has probably gotten another call by now..."
    SC: "Well he's foreign.... that should help. He had an accent- probably Spanish or something. I NEED HIM TO CALL ME!!!"
    Me: *looking through the people who have viewed her account today* "if I said the name, would you know it?"
    SC: "NO! I don't know his name!! HE'S FOREIGN! What's your name? If I don't hear back form him I'm going to call and ask specifically for you!"
    Me: "well, you won't get me- I don't have an extension- none of us do- which is why I cant get you to HIM!! Let me read off come names to you and let me know if they ring a bell-- Marc?(no) Jason?(no) Demarius?(no) Kawedeben?(or something...)"
    SC: WELL THATS PROBABLY IT! HE'S FOREIGN, LIKE I SAID! I'd know his accent anywhere- he's Spanish... or something... tell him to call me at 555-5555. If I don't hear back in 15 minutes I'm calling back and asking for you! *click*"


    Good luck lady... I sent that guy an e-mail with return receipt on it... he never checked it.
    "I've come to realize that ever since I started working, everyday is a little bit worse then the day before...so that means every day is the worst day of my life..."
    - Office Space
Working...
X