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I decided to try and cram all the things that fast food customers do frequently that makes them sucky into a single thread, because I don't want to flood all the other SC stories on the board to the 12th page!
First a bit of background! I work at {Generic Chicken Restaurant} (name withheld for various reasons). We sell chicken pieces (bone) and chicken tenders, with a large variety of side orders. It's good quality food, owned locally, nice restaurant, doesn't feel like fast food, and happens to be very popular among the college students in our town. I have worked here for over a year now, and as one of the more experienced workers I have a ton of stories to tell. And oh boy do I have stories.
1) At least a half dozen times per day, I get a customer that asks if we have macaroni and cheese, green beans, or brown gravy. We do not. A quick skim of the menu would tell the customer this. Bonus points: Please tell me about the other restaurants that DO carry these sides, because simply saying "KFC/Church's has X-side" makes us instantly carry whatever food item you can't live without.
2) Please get snappy with me for clarifying your order. I would rather waste my time making sure you ordered what you THINK you ordered than have you complain because I assumed you read the menu.
We get customers all the time that mix up order numbers with the amount of chicken in that order. For example, we have a 4 tender meal, which is a #1. Many people mistakenly try to order this as a #4, which is a 2 piece chicken-on-the-bone meal.
3) Obviously because we are a fast food joint, you should try to belt out your order as quickly as possible, making as many changes and additions as possible in the smallest amount of time. If you successfully confuse the cashier, your meal is free!
I totally get that customers don't know what order things come to the register screen in, and therefore don't realize that saying "I'd like 4 number ones with X sides" is difficult for the cashier that has to enter a meal followed by its side and drink before being allowed to enter another meal, but ordering enough food for 50 people in less than 30 seconds, and then getting pissy when the cashier asks you to repeat part of the order is the epitome of a SC
4) When trying to scam us for free food, make sure to make WILD claims about your meal. For example, claim you didn't receive ANY chicken in your meal, or that the chicken was frozen.
Both of these incidents happen fairly frequently. C'mon, you expect me to believe that we gave you a bag that should contain 12 pieces of chicken, 6 biscuits, and mashed potatoes and all we put in there was the potatoes AND you somehow didn't notice? In addition, our chicken is only refrigerated, never frozen...so customers attempt to complain of frozen chicken only to be dismissed (And later laughed at) by the managers.
5) If you insist on driving a diesel truck through a drive through, and furthermore refuse to be smart and shut it off at the speaker, please throw a fit when I have to make you repeat your order 4000 times because I can't hear you.
6) Please try to come in as CLOSE to our closing time as possible, and after you order your food, please sit down and dine in our dining room. We definitely have no desire to clean the store and leave, so please take your time.
7) If you can't quite make it BEFORE we close, be sure to still attempt to knock on the locked doors. Or if you happen to come through the drive-thru before we shut it off, and we are kind enough to attempt to serve you, be sure you complain about how little is available since we are not allowed to cook after closing time.
8) The menu does not contain any information relevant to the ordering of your food. Please do not read it. If you need to know how many pieces of chicken come in the meal, or how many biscuits, simply ask the cashier.
9) While we do not cook each meal to order, we do not cook copious amounts of chicken and throw them under heat lamps either. We cook small batches of chicken, and when the supply gets low we cook more. Unfortunately, this means that if you walk in right after someone orders a ton of food, there may be a short wait while we cook more chicken. Please don't complain about this: The alternative is rubbery or soggy chicken.
10) If you are ordering, and I repeat your order and ask if that's going to be all for you, saying "Yes" and continuing to order more food is terribly confusing. You just told me you were finished ordering but then ordered more.
11) If I repeat your food in a different order back to you, DON'T FREAK OUT. I know the cheapest way to ring things up, and I will attempt to do so.
For example, our meals come with one side order and one drink, or two side orders. Our drinks by themselves are $1 while our sides are something like $1.75. If you order a #1 with fries and a coke, and want an order of mashed potatoes too, I will make it so that you order a #1 with fries and mashed potatoes, and add a coke on extra. Trust me, I'm saving you money, stop freaking out
12) In the case that we do forget something in your order, please don't be rude about it. We have thousands of customers a day, and while we do attempt to make sure we don't forget things, "shit happens". Making our cashiers feel bad (They don't pack the food up) or making our managers feel bad (They don't pack the food either) doesn't do anything but make us think you're a jackass.
13) Please attempt to eat like you grew up in civilization. I understand crumbs fall, and drips happen, but an entire cupfull of gravy on your tray is annoying, and an entire packet of ketchup emptied onto your table is you being a complete asshole.
14) Don't talk on the phone in the freaking drive through. I can hear everything you say, and I can't always tell when you're talking to ME or whoever is on the phone, especially when you're talking to them about what to order!
15) If the bathroom door is locked, that means it's occupied. Furiously jiggling the handle/pulling on the door isn't going to magically make the occupant vanish and the door unlock.
16) On the same subject, and relating to #13, please attempt to use the restroom like you were potty trained at some point in your childhood. Peeing on the floor is unacceptable...the toiled is freaking huge, I have bad eyesight and even I can manage to aim for the giant oval opening.
Some of them are sarcastic if you couldn't tell...I started the list for fun and ended up venting. More to be added as I remember it.
First a bit of background! I work at {Generic Chicken Restaurant} (name withheld for various reasons). We sell chicken pieces (bone) and chicken tenders, with a large variety of side orders. It's good quality food, owned locally, nice restaurant, doesn't feel like fast food, and happens to be very popular among the college students in our town. I have worked here for over a year now, and as one of the more experienced workers I have a ton of stories to tell. And oh boy do I have stories.
1) At least a half dozen times per day, I get a customer that asks if we have macaroni and cheese, green beans, or brown gravy. We do not. A quick skim of the menu would tell the customer this. Bonus points: Please tell me about the other restaurants that DO carry these sides, because simply saying "KFC/Church's has X-side" makes us instantly carry whatever food item you can't live without.
2) Please get snappy with me for clarifying your order. I would rather waste my time making sure you ordered what you THINK you ordered than have you complain because I assumed you read the menu.
We get customers all the time that mix up order numbers with the amount of chicken in that order. For example, we have a 4 tender meal, which is a #1. Many people mistakenly try to order this as a #4, which is a 2 piece chicken-on-the-bone meal.
3) Obviously because we are a fast food joint, you should try to belt out your order as quickly as possible, making as many changes and additions as possible in the smallest amount of time. If you successfully confuse the cashier, your meal is free!
I totally get that customers don't know what order things come to the register screen in, and therefore don't realize that saying "I'd like 4 number ones with X sides" is difficult for the cashier that has to enter a meal followed by its side and drink before being allowed to enter another meal, but ordering enough food for 50 people in less than 30 seconds, and then getting pissy when the cashier asks you to repeat part of the order is the epitome of a SC
4) When trying to scam us for free food, make sure to make WILD claims about your meal. For example, claim you didn't receive ANY chicken in your meal, or that the chicken was frozen.
Both of these incidents happen fairly frequently. C'mon, you expect me to believe that we gave you a bag that should contain 12 pieces of chicken, 6 biscuits, and mashed potatoes and all we put in there was the potatoes AND you somehow didn't notice? In addition, our chicken is only refrigerated, never frozen...so customers attempt to complain of frozen chicken only to be dismissed (And later laughed at) by the managers.
5) If you insist on driving a diesel truck through a drive through, and furthermore refuse to be smart and shut it off at the speaker, please throw a fit when I have to make you repeat your order 4000 times because I can't hear you.
6) Please try to come in as CLOSE to our closing time as possible, and after you order your food, please sit down and dine in our dining room. We definitely have no desire to clean the store and leave, so please take your time.
7) If you can't quite make it BEFORE we close, be sure to still attempt to knock on the locked doors. Or if you happen to come through the drive-thru before we shut it off, and we are kind enough to attempt to serve you, be sure you complain about how little is available since we are not allowed to cook after closing time.
8) The menu does not contain any information relevant to the ordering of your food. Please do not read it. If you need to know how many pieces of chicken come in the meal, or how many biscuits, simply ask the cashier.
9) While we do not cook each meal to order, we do not cook copious amounts of chicken and throw them under heat lamps either. We cook small batches of chicken, and when the supply gets low we cook more. Unfortunately, this means that if you walk in right after someone orders a ton of food, there may be a short wait while we cook more chicken. Please don't complain about this: The alternative is rubbery or soggy chicken.
10) If you are ordering, and I repeat your order and ask if that's going to be all for you, saying "Yes" and continuing to order more food is terribly confusing. You just told me you were finished ordering but then ordered more.
11) If I repeat your food in a different order back to you, DON'T FREAK OUT. I know the cheapest way to ring things up, and I will attempt to do so.
For example, our meals come with one side order and one drink, or two side orders. Our drinks by themselves are $1 while our sides are something like $1.75. If you order a #1 with fries and a coke, and want an order of mashed potatoes too, I will make it so that you order a #1 with fries and mashed potatoes, and add a coke on extra. Trust me, I'm saving you money, stop freaking out
12) In the case that we do forget something in your order, please don't be rude about it. We have thousands of customers a day, and while we do attempt to make sure we don't forget things, "shit happens". Making our cashiers feel bad (They don't pack the food up) or making our managers feel bad (They don't pack the food either) doesn't do anything but make us think you're a jackass.
13) Please attempt to eat like you grew up in civilization. I understand crumbs fall, and drips happen, but an entire cupfull of gravy on your tray is annoying, and an entire packet of ketchup emptied onto your table is you being a complete asshole.
14) Don't talk on the phone in the freaking drive through. I can hear everything you say, and I can't always tell when you're talking to ME or whoever is on the phone, especially when you're talking to them about what to order!
15) If the bathroom door is locked, that means it's occupied. Furiously jiggling the handle/pulling on the door isn't going to magically make the occupant vanish and the door unlock.
16) On the same subject, and relating to #13, please attempt to use the restroom like you were potty trained at some point in your childhood. Peeing on the floor is unacceptable...the toiled is freaking huge, I have bad eyesight and even I can manage to aim for the giant oval opening.
Some of them are sarcastic if you couldn't tell...I started the list for fun and ended up venting. More to be added as I remember it.
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