It's the stuff we've all heard a thousand times... why people on drive-through are miserable:
...I'm hungry. I'm gonna go to Arby's now... maybe the pick-5... two ham & swiss's, cherry coke, medium curly fries, and a cherry turnover
- Don't rattle off your order as fast as you can. Our registers are ancient, with yellowed plastic and all. We have very strict limitations on what we can enter and what we can void out. When you change your mind, we need a manager's keys, and we usually have to 'trick' the register into doing what we want. If you order a spaghetti meat, small spaghetti meat, and a spaghetti marinara, and decide you want that first spaghetti to be marinara also... we have to void out all three and reenter them.
- Don't ask to get the Panini cut in half. It's a square sandwich, 4" to a side. If I attempt to cut it in half, it's a chunk of bread and meat 2x4x2 inches in size. (Oh, and I just use the pizza cutter -- f*** if I'm gonna walk into the back room to get a knife) Good luck unwrapping that. And don't come back through the drive-through complaining I forgot to cut it -- We always supply plastic knives anyway -- do it yourself.
- "Sauce on the Side"? GFY. I'm sick of people ordering sauce on the side, because it clutters up the screen and is pointless. If you want sauce for the breadsticks, it's only 53¢ extra.
- (Not me, my problem going THROUGH a drive-through): If you want the Arby's Pick-5, tell them BEFORE you order five items. They use the same POS registers we do, which means I have to sit and wait for the employee to get a manager's keys, void out each item individually, then enter your Pick-5 choice, all because you were too damn stupid to say so in the first place.
- I don't give a damn if you don't want any ice in your soda, when you list four entree's and three drinks within 10 seconds, barely giving me time to enter them (The registers are SLOW, remember)... I'm not listening to such obsessive-compulsive crap as "Sauce on the side", "No ice", "Little ice", or anything else.
- Surprise, surprise: We stopped using that type of gift card five years ago. It no longer works. If you're nice we MAY re-issue a new card for the same value, but don't count on it.
- Our goal is simple: When you're on drive-through, we need to get you out as fast as possible. You were waiting 10 minutes for a reason. You think we wanted that? Hell no, every night we have to send our regional manager a report that includes how many people had to wait more than five minutes
- Don't get pissy because I keep shutting the window in your face. I open the window, collect your card/money, shut the window, run it, open the window, change/card back, close the window, get your food, open, give, close. Why? It's winter. The wind blows everything on the drive-through table around, knocks lids on the floor, and has a tendency to cool down the breadsticks in the warmer.
- Why the f*** are you bitching at me because you're getting wet when it's raining?!
- Yes, the drink exploded all over your car and lap. Is it my fault? No. It's yours because after I let it go, you proceeded to slam the top of it against your door. Is it that hard to pay attention to your window's clearance?
- If you have a Hummer, stay out of drive-through. Your windows are too small to let you accept the 4 ultimate samplers you ordered.
- Open your window all the way. Don't open it half-way, then try to double-joint your arms out.
- Kids Meals only come with one breadstick now. Deal with it.
- You must order one adult meal per 99¢ kids meal on Tuesdays now. Deal with it.
- The only person who should be ordering is the driver. No passengers. Even if I can understand them, I will keep repeating "I'm sorry I couldn't hear you" until the driver orders for them.
- Smoking in the drive-through window? Don't be surprised if I barely look at you. I don't smoke, I don't need to be inhaling your Menthols.
- (this happened last night) If you come through drive-through at 10:40 at night, 20 minutes before close, order a sandwich and breadsticks ($5.86), and pay with a $100 bill, you're going to be waiting. I wasn't even polite about it, I said "Christ...." right in front of him, half-shut the window, and was just like "K, guy thinks we're a bank, paid with a hundred". Funny thing: We try to not keep that much change in the registers that late, and it takes 10 minutes to open the safe. You may think "Maybe he only had the $100", but ten minutes later when he got the change back, I saw plenty of bills in his wallet. He really was using us as a bank.
...I'm hungry. I'm gonna go to Arby's now... maybe the pick-5... two ham & swiss's, cherry coke, medium curly fries, and a cherry turnover
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