I'm not sure where to put this, since he's not sucky, but I'm sure a friendly neighborhood spider-mod will move it if needed.
Most of you know I work in a call center for a large TV/Internet provider, as such we of course get all the nasty, angry, cheap, stupid, mean people you'd expect a place like that to attract.
And then there's Phil.
Phil, by our best estimation, is probably in his early 20's but he has the mind of a 10-12 year old at best. He had an accident with a Jet-Ski that left him with a head injury and is the reason he's not all the way there to this day. He also had a close friend of his get shot to death by a jealous husband as a result of a love triangle gone awry. We know all this because Phil calls us pretty much every day just to talk. He does have an account with us ( I suspect his mom manages it, but it's kept up to date pretty well), so it's not like there's no business to tend to. Mostly though, he just calls in to say hi. He also has a crush on one of the overnight girls, but he understands to keep it professional when he's talking to us. He's also a big wrestling fan, he was all excited when I told him I was going to a WWE TV taping a few months ago. WWE doesn't go to his small town in West Virgina and he's always saying how he wants to come up and see a show here in town.
I don't get to talk to him as much anymore, as he usually calls later in the evening and my shift ends at 9 PM now. When I was new and worked to 11 or 12 I'd talk to him usually several times a week. Sometimes it got on my nerves, but now that it's more of a rare occurrence I kind of miss it. I did get him the other day, and I didn't recognize the voice at first. Just as his account popped up (our computers were slow that day) I heard the familiar "you must be new", which is what he says to the new hires who haven't talked to him before. I let him know he was right on with his UFC prediction he made the last time we talked, and that next time I was going to bet on whoever he said would win.
He's become sort of our unofficial call center mascot, as we all realize that calling us is probably the high point of his day. The notes on his account show him calling in on every holiday "to wish his friends at Companyname a happy *whatever* day". Some of us have even become protective of him, like when he told someone about how his friends are taking him Jet-Ski'ing again and my co-worker was going into Fatherly Advice mode to tell him to be careful because that's how he had his accident before. Sometimes we think his friends keep him around just for their amusement, but if anything bad happened there would probably be a bus full of call center employees beating someone's doors down.
I guess it's nice to be assured there's at least one person out there who isn't calling in to scream and yell at you, even if he does call every day.
Most of you know I work in a call center for a large TV/Internet provider, as such we of course get all the nasty, angry, cheap, stupid, mean people you'd expect a place like that to attract.
And then there's Phil.
Phil, by our best estimation, is probably in his early 20's but he has the mind of a 10-12 year old at best. He had an accident with a Jet-Ski that left him with a head injury and is the reason he's not all the way there to this day. He also had a close friend of his get shot to death by a jealous husband as a result of a love triangle gone awry. We know all this because Phil calls us pretty much every day just to talk. He does have an account with us ( I suspect his mom manages it, but it's kept up to date pretty well), so it's not like there's no business to tend to. Mostly though, he just calls in to say hi. He also has a crush on one of the overnight girls, but he understands to keep it professional when he's talking to us. He's also a big wrestling fan, he was all excited when I told him I was going to a WWE TV taping a few months ago. WWE doesn't go to his small town in West Virgina and he's always saying how he wants to come up and see a show here in town.
I don't get to talk to him as much anymore, as he usually calls later in the evening and my shift ends at 9 PM now. When I was new and worked to 11 or 12 I'd talk to him usually several times a week. Sometimes it got on my nerves, but now that it's more of a rare occurrence I kind of miss it. I did get him the other day, and I didn't recognize the voice at first. Just as his account popped up (our computers were slow that day) I heard the familiar "you must be new", which is what he says to the new hires who haven't talked to him before. I let him know he was right on with his UFC prediction he made the last time we talked, and that next time I was going to bet on whoever he said would win.
He's become sort of our unofficial call center mascot, as we all realize that calling us is probably the high point of his day. The notes on his account show him calling in on every holiday "to wish his friends at Companyname a happy *whatever* day". Some of us have even become protective of him, like when he told someone about how his friends are taking him Jet-Ski'ing again and my co-worker was going into Fatherly Advice mode to tell him to be careful because that's how he had his accident before. Sometimes we think his friends keep him around just for their amusement, but if anything bad happened there would probably be a bus full of call center employees beating someone's doors down.
I guess it's nice to be assured there's at least one person out there who isn't calling in to scream and yell at you, even if he does call every day.
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