Got a call a while back from the local hosital's surgery team department. Which includes special nurses, surgeons, and pre/post-surgery doctors. The whole hospital loves my pizza place, so we kindof remember most of them anyway.
Imagine my name is Sharon, and not what it actually is. L for Lady who called first.
Me: Thnk you for calling (pizza company) this is Sharon, how may I help you?
L: (fast pace talking) Hi Suzanna this is Lindsay Jones and I want 30 pizzas for (hospital) at 11:45 in the surgery department, make sure they call when they get here.
Me: (ignoring most of that) So this is going to be for a delivery?
L: Yah.. (info exchange here)
Me: And what would you like?
L: 30 pizzas, I need them one for each person. I'm feeding 30 people.
Me: ... and what size would you like?
L: Large.
Background Person1: You dont ned 30 pizzas for 30 people! Get 20 instead!
BP 2: No get all personal pans! (a.k.a. Pizza Hut size. Not our's)
BP3: I don't want pineapple!
And then a large number of people sounding like a beehive were yelling at each other, at me, picking up several phones to the same line... and then silence.
L: Did you get that?
Me: I'm sorry, ma'am, but there were several voices and I don't quite know which one I needed to type down.
L: MINE! I want 15 pizzas, and I want this under $120.
Me: Okay, if you have that budget and need to feed only 30 people, we could do that with only 10 pizzas and it'd be much cheaper than 120.
L: Well I want 4 Ranch, 1 pepperoni, 1 potato, 1 thin pepperoni, and 2 thin cheese. Do you have that Suzie?
Me: (repeat) Is that all for you?
L: Yes.
Me: Okay, your total is (blah).
L: Do you know where I am?
Background group start yelling about how best to walk 56ft into the hospital.
L: Okay?
Me: Okay.
L:...
Me: ...
L: ... Susan?
Me: Yes, ma'am.
L: I need a total.
Me: Your total is (blah), can I jus--
L: Do you know who I am? Where the pizzas are going and what time?
Me: I believe you said earlier for 11:45 and its for Linsay Jones?
L: NO IT IS NOT SUZANNA! I AM (name which sounds nothing like Lindsay Jones) and I AM AT (same damn place) and I want it at ELEVEN, SUZIE. ELEVEN.
Me: All right. We'll have it to you at 11:00, in the (etc.). May I ask if you're using the hospital card or your own?
And then we get into a talk with the background about how medical staff should never haveto pay for their food, how they save so many lives.. blah... and about how lowly servants of pizza need to know this.
Me: So you are using the hospital's card?
L: No... my own.
And we go through that.
Geebus. What's worse, is they had to correct each other about how to get to the department in which they work, which number on which side of the credit card to use, and how do you keep a record of what you ordered over the phone...
Imagine my name is Sharon, and not what it actually is. L for Lady who called first.
Me: Thnk you for calling (pizza company) this is Sharon, how may I help you?
L: (fast pace talking) Hi Suzanna this is Lindsay Jones and I want 30 pizzas for (hospital) at 11:45 in the surgery department, make sure they call when they get here.
Me: (ignoring most of that) So this is going to be for a delivery?
L: Yah.. (info exchange here)
Me: And what would you like?
L: 30 pizzas, I need them one for each person. I'm feeding 30 people.
Me: ... and what size would you like?
L: Large.
Background Person1: You dont ned 30 pizzas for 30 people! Get 20 instead!
BP 2: No get all personal pans! (a.k.a. Pizza Hut size. Not our's)
BP3: I don't want pineapple!
And then a large number of people sounding like a beehive were yelling at each other, at me, picking up several phones to the same line... and then silence.
L: Did you get that?
Me: I'm sorry, ma'am, but there were several voices and I don't quite know which one I needed to type down.
L: MINE! I want 15 pizzas, and I want this under $120.
Me: Okay, if you have that budget and need to feed only 30 people, we could do that with only 10 pizzas and it'd be much cheaper than 120.
L: Well I want 4 Ranch, 1 pepperoni, 1 potato, 1 thin pepperoni, and 2 thin cheese. Do you have that Suzie?
Me: (repeat) Is that all for you?
L: Yes.
Me: Okay, your total is (blah).
L: Do you know where I am?
Background group start yelling about how best to walk 56ft into the hospital.
L: Okay?
Me: Okay.
L:...
Me: ...
L: ... Susan?
Me: Yes, ma'am.
L: I need a total.
Me: Your total is (blah), can I jus--
L: Do you know who I am? Where the pizzas are going and what time?
Me: I believe you said earlier for 11:45 and its for Linsay Jones?
L: NO IT IS NOT SUZANNA! I AM (name which sounds nothing like Lindsay Jones) and I AM AT (same damn place) and I want it at ELEVEN, SUZIE. ELEVEN.
Me: All right. We'll have it to you at 11:00, in the (etc.). May I ask if you're using the hospital card or your own?
And then we get into a talk with the background about how medical staff should never haveto pay for their food, how they save so many lives.. blah... and about how lowly servants of pizza need to know this.
Me: So you are using the hospital's card?
L: No... my own.
And we go through that.
Geebus. What's worse, is they had to correct each other about how to get to the department in which they work, which number on which side of the credit card to use, and how do you keep a record of what you ordered over the phone...
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