I talked to one brainiac tonight, who was all ready on my bad side for referring to me as "young lady" in a patronizing way.
I tell him he owes the bill and he tells me that he doesn't and has proof of that. I tell him to fax or send in copies and it would be all good, but no, he claims it's my job to prove he owes, not his to prove he doesn't.
I told him it doesn't work that way and if he doesn't want to keep getting calls to just send in the paperwork. This apparently is too hard for him to comprehend and/or do.
I told him I will resend the bill, but it's still due till he decides to stop being a total bastard (I said it in a nice way) and send in the proof. We don't just take your word for it.
A couple of times I had to send proof to a company that I didn't owe a bill, it's not that friggen hard!
I ask my supervisor if I can call people "old bastards" in response to being called "young lady" in a patronizing way. He said no. He ruins all my fun.
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Another call, the man claimed to never have gotten a bill till a year later. I ask him why he didn't call to ask about not getting a bill. It's not his job, apparently.
I told him that most people (who have a brain) would call a company about why they didn't get a bill. He told me since he didn't get a bill, it must be FREE! Yeah, on what planet?
I told him that even when I haven't gotten a bill, I still know that money is due, so I call the company to find out how much and where to send it. I don't assume they are giving me things for free. Most people know that nothing is free.
He told me he isn't going to pay it ever. I told him he will still get calls, he told me he will just waste our time. I told him I get paid the same no matter what, so go right ahead.
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A woman yelled at me "I DON'T OWE YOU A DAMN THING!" "THIS IS A CELL PHONE AND YOU WILL NOT CALL IT AGAIN!" She hung up before I could tell her she will get called again. If you are stupid enough to put down your cell phone number as your contact number, it's not my problem. It's only telemarketers that can't call your cell phone.
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A man who wanted to play "Let's Make A Deal" with his bill, so he get the services again.
I told him he has to pay the bill in full to get services again. He is going to call a boss tomorrow to try to over ride me. Oh well, not my problem.
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A woman who claimed she isn't going to talk to me about the bill, because her lawyer told her not to. I ask for the lawyer's information and she hung up. Yup, I'm scared of your made up lawyer now!
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This one is from my coworker:
A man CALLS IN about his bill and tells my coworker that this is harassment. Uhh? You called us! I look at her screen and see we haven't called him yet, he has only gotten notices in the mail. What ever.
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A nice story for you, I called a man tonight and he started screaming his fool head off at me. I hear some guy in the back ground tell him to knock it off and give him the phone.
The guy screaming gives me permission to speak to his son. The son apologizes for his father's behavior and told me he will look into paying the bill.
I thanked the guy for being understanding. He tells me no one deserves to be screamed at for doing their job. I wish everyone had his attitude.
I tell him he owes the bill and he tells me that he doesn't and has proof of that. I tell him to fax or send in copies and it would be all good, but no, he claims it's my job to prove he owes, not his to prove he doesn't.
I told him it doesn't work that way and if he doesn't want to keep getting calls to just send in the paperwork. This apparently is too hard for him to comprehend and/or do.
I told him I will resend the bill, but it's still due till he decides to stop being a total bastard (I said it in a nice way) and send in the proof. We don't just take your word for it.
A couple of times I had to send proof to a company that I didn't owe a bill, it's not that friggen hard!
I ask my supervisor if I can call people "old bastards" in response to being called "young lady" in a patronizing way. He said no. He ruins all my fun.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~
Another call, the man claimed to never have gotten a bill till a year later. I ask him why he didn't call to ask about not getting a bill. It's not his job, apparently.
I told him that most people (who have a brain) would call a company about why they didn't get a bill. He told me since he didn't get a bill, it must be FREE! Yeah, on what planet?
I told him that even when I haven't gotten a bill, I still know that money is due, so I call the company to find out how much and where to send it. I don't assume they are giving me things for free. Most people know that nothing is free.
He told me he isn't going to pay it ever. I told him he will still get calls, he told me he will just waste our time. I told him I get paid the same no matter what, so go right ahead.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A woman yelled at me "I DON'T OWE YOU A DAMN THING!" "THIS IS A CELL PHONE AND YOU WILL NOT CALL IT AGAIN!" She hung up before I could tell her she will get called again. If you are stupid enough to put down your cell phone number as your contact number, it's not my problem. It's only telemarketers that can't call your cell phone.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~
A man who wanted to play "Let's Make A Deal" with his bill, so he get the services again.
I told him he has to pay the bill in full to get services again. He is going to call a boss tomorrow to try to over ride me. Oh well, not my problem.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~
A woman who claimed she isn't going to talk to me about the bill, because her lawyer told her not to. I ask for the lawyer's information and she hung up. Yup, I'm scared of your made up lawyer now!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~
This one is from my coworker:
A man CALLS IN about his bill and tells my coworker that this is harassment. Uhh? You called us! I look at her screen and see we haven't called him yet, he has only gotten notices in the mail. What ever.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A nice story for you, I called a man tonight and he started screaming his fool head off at me. I hear some guy in the back ground tell him to knock it off and give him the phone.
The guy screaming gives me permission to speak to his son. The son apologizes for his father's behavior and told me he will look into paying the bill.
I thanked the guy for being understanding. He tells me no one deserves to be screamed at for doing their job. I wish everyone had his attitude.
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