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That's what some woman said to me today.
Oh boo-hoo.
Here's the reason:
She bought a quilt cover set that she quickly decided she didn't want. Fine. I call to get it refunded for her, and in the meantime start taking the next customer, as my manager said it would be a few minutes.
Note that when my manager told me it would be a few minutes I also relayed this to the customer.
Moving on,
My manager actually got to me rather quickly, but at this point I was 1/4 the way through a moderately sized order (bed, mattress, delivery, accessories, all totaling just over $1,200) so I wasn't going to stop, void it out, get the refund done then start all over again.
So this short conversation is had:
SC: What the hell is TAKING so long!?
Me: Well, I mentioned my manager was going to be a few minutes so I started on this lady's order and now I just need to finish it up and your refund will be all set.
SC: Well you shouldn't have started scanning anything!
Me: And hold up my line?
SC: You don't know anything about customer service!
Me: Mmhmm. Now if I can just get back to finishing this lady's order I can get your refund done much quicker.
SC: *rabble rabble rabble*
So by her logic, good customer service would be me holding up my entire line to wait to service one customer. Yeeeeah, I don't see that happening.
If you want to do your shopping at the register and only decide what you want and what you don't after you've paid for it then guess what? You have to fucking wait.
She's just lucky I didn't send her to the pit of hell with the 30 minute wait known as Customer Service.
You know what else was fun about today?
Walking in and seeing the entire restaurant PACKED, and a massive hoard of people in some sort of disorganised "line" leading from the upstairs restaurant, down the escalator, and through to the front entrance.
They were all there to buy some table and chair set we had on for $29. We had something like 650 of them and they were gone in 45 minutes, with a limit of two per family.
Ok, it was two per customer, but people always pull that, "Well then my kids will each buy two and me and my husband will each buy two and my dead aunt who's buried in Uganda will buy two," shit so I made up my own rule that suited me just fine.
When our store opens there's an automatic PA message that plays, but message or not no customers are allowed in if the forklifts are still on the floor.
So first they all RUN from the main entrance to the cash lanes, get through some unlocked gates and are yelled at to get back in.
Some people were pulling on the locked gates, trying to jump over them or go under them, and when we were finally allowed to let everyone in they RAN into the store to buy these shitty tables and chairs.
http://www.ikea.com/PIAimages/57603_PE163177_S4.jpg
Everyone was saying that someone should have been videotaping the whole thing.
I did a double shift today so my brain is mush and my ability to paint a picture with my words is... umm... not good.
Ah yes, this, plus the hoards of people in for the free breakfast, the fist fight that erupted in the parking lot that required three cop cars to be called to break it up and cashiers being SCREAMED at.
The holiday pay plus time and a half doesn't feel worth it.
Oh boo-hoo.
Here's the reason:
She bought a quilt cover set that she quickly decided she didn't want. Fine. I call to get it refunded for her, and in the meantime start taking the next customer, as my manager said it would be a few minutes.
Note that when my manager told me it would be a few minutes I also relayed this to the customer.
Moving on,
My manager actually got to me rather quickly, but at this point I was 1/4 the way through a moderately sized order (bed, mattress, delivery, accessories, all totaling just over $1,200) so I wasn't going to stop, void it out, get the refund done then start all over again.
So this short conversation is had:
SC: What the hell is TAKING so long!?
Me: Well, I mentioned my manager was going to be a few minutes so I started on this lady's order and now I just need to finish it up and your refund will be all set.
SC: Well you shouldn't have started scanning anything!
Me: And hold up my line?
SC: You don't know anything about customer service!
Me: Mmhmm. Now if I can just get back to finishing this lady's order I can get your refund done much quicker.
SC: *rabble rabble rabble*
So by her logic, good customer service would be me holding up my entire line to wait to service one customer. Yeeeeah, I don't see that happening.
If you want to do your shopping at the register and only decide what you want and what you don't after you've paid for it then guess what? You have to fucking wait.
She's just lucky I didn't send her to the pit of hell with the 30 minute wait known as Customer Service.
You know what else was fun about today?
Walking in and seeing the entire restaurant PACKED, and a massive hoard of people in some sort of disorganised "line" leading from the upstairs restaurant, down the escalator, and through to the front entrance.
They were all there to buy some table and chair set we had on for $29. We had something like 650 of them and they were gone in 45 minutes, with a limit of two per family.
Ok, it was two per customer, but people always pull that, "Well then my kids will each buy two and me and my husband will each buy two and my dead aunt who's buried in Uganda will buy two," shit so I made up my own rule that suited me just fine.
When our store opens there's an automatic PA message that plays, but message or not no customers are allowed in if the forklifts are still on the floor.
So first they all RUN from the main entrance to the cash lanes, get through some unlocked gates and are yelled at to get back in.
Some people were pulling on the locked gates, trying to jump over them or go under them, and when we were finally allowed to let everyone in they RAN into the store to buy these shitty tables and chairs.
http://www.ikea.com/PIAimages/57603_PE163177_S4.jpg
Everyone was saying that someone should have been videotaping the whole thing.
I did a double shift today so my brain is mush and my ability to paint a picture with my words is... umm... not good.
Ah yes, this, plus the hoards of people in for the free breakfast, the fist fight that erupted in the parking lot that required three cop cars to be called to break it up and cashiers being SCREAMED at.
The holiday pay plus time and a half doesn't feel worth it.
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