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Missing Parent vs Missing Bag...
Haven't posted here before, but figured I've got one that can compete with the others.
I work as an agent for a national company, and am stationed in a busy outlet mall. At the particular mall, I am also the customer service. This sucks because I have to do my job (sell tickets to events and attractions) and handle the mall's stuff (lost and found, car won't start, where is (insert place/item that is right in front of them)?, that type of thing).
Yesterday, it was me and my co-worker. We also deal with when kids lose their parents or parents lost child. These 2 kids came up, they were maybe 8 and 10. They had a phone, but it was dead, so they couldn't get ahold of their parents. That is the only time we can page, if kids are involved. So we were paging, and security was looking for the parents. (If we don't reunite within 30 min, police get called, not fun.)
As we were talking to security, a lady came up asking for lost and found. We often get people who don't speak English, so I'm used to it. She was looking for a green backpack. We didn't have it, and I told her so, but that she can come back later to check again. I then went back to page for the parents again.
Less than 5 minutes later, a lady who I have seen before, so she either works someplace in the mall or is a regular, came up demanding security.
M: Me
L: Lady who may or may not work here
C: Customer
L: They've lost their bag. Call security.
M: We don't have any bags. If they come back later on, we might have it then, but we're looking for some parents right now.
L: You need to call security and have them look.
M: I'll call when we're done with this. Right now we're trying to find the parents of those 2 kids.
C: That's security? (Starts to try to talk to security as security is talking to kids)
M: Ma'am, we're trying to find their parents. You'll have to wait.
C: My bag...
As I'm saying this, security is rolling away on the segway to try to look around. The guy then takes off after security as I'm trying to tell the people that security is busy with something more important.
M: You need to wait til we're finished here. I'm sure you agree this is a little more important.
L: They don't speak english.
M: (talking to C) No Padres. (and pointing to kids) LOST KIDS! You will wait. No Parents!!!
I then turned around and walked back over to my coworker.
Sorry, I couldn't describe this exactly as it happened. But in my opinion, a lost kid has waaay more priority as a lost bag, no matter what is in it. And when I say security is dealing with something else, even if they're standing right next to you, don't interrupt unless it's life-threatening.
I work as an agent for a national company, and am stationed in a busy outlet mall. At the particular mall, I am also the customer service. This sucks because I have to do my job (sell tickets to events and attractions) and handle the mall's stuff (lost and found, car won't start, where is (insert place/item that is right in front of them)?, that type of thing).
Yesterday, it was me and my co-worker. We also deal with when kids lose their parents or parents lost child. These 2 kids came up, they were maybe 8 and 10. They had a phone, but it was dead, so they couldn't get ahold of their parents. That is the only time we can page, if kids are involved. So we were paging, and security was looking for the parents. (If we don't reunite within 30 min, police get called, not fun.)
As we were talking to security, a lady came up asking for lost and found. We often get people who don't speak English, so I'm used to it. She was looking for a green backpack. We didn't have it, and I told her so, but that she can come back later to check again. I then went back to page for the parents again.
Less than 5 minutes later, a lady who I have seen before, so she either works someplace in the mall or is a regular, came up demanding security.
M: Me
L: Lady who may or may not work here
C: Customer
L: They've lost their bag. Call security.
M: We don't have any bags. If they come back later on, we might have it then, but we're looking for some parents right now.
L: You need to call security and have them look.
M: I'll call when we're done with this. Right now we're trying to find the parents of those 2 kids.
C: That's security? (Starts to try to talk to security as security is talking to kids)
M: Ma'am, we're trying to find their parents. You'll have to wait.
C: My bag...
As I'm saying this, security is rolling away on the segway to try to look around. The guy then takes off after security as I'm trying to tell the people that security is busy with something more important.
M: You need to wait til we're finished here. I'm sure you agree this is a little more important.
L: They don't speak english.
M: (talking to C) No Padres. (and pointing to kids) LOST KIDS! You will wait. No Parents!!!
I then turned around and walked back over to my coworker.
Sorry, I couldn't describe this exactly as it happened. But in my opinion, a lost kid has waaay more priority as a lost bag, no matter what is in it. And when I say security is dealing with something else, even if they're standing right next to you, don't interrupt unless it's life-threatening.
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