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This is not the wall of bat's you are looking for.
SC: Baseball mom.
Me: Using Jedi mind tricks.
TallGuy: Our friendly salesperson
SC comes up to the counter with her two kids and hands me two bats.
SC: Do you have these in a 26 inch at another store?
Me: *Scans and checks in the computer* It doesn't look like these particular ones come in a 26 inch length, I can see if we have some other bats in that length.
SC: I already checked all your bats, you don't have any 26 inch ones over there.
Me: *Looks up 26 inch bats, baffled because it shows we have several in stock, and everything relating to baseball should be out on the floor*. The computer says we should have quite a few over there, give me just a second and I'll see if I can get someone over there to help you find them. *Pages TallGuy to the register*
SC: I already told you I looked through all that bat's, can't you just check another store?
Me: I could ma'am, and I will if we don't have any over there, but I'm positive that we should.
TallGuy: Hi, what can I help you out with tonight?
SC: I need some 26 inch bat's, and your all out.
TallGuy: Are you sure? There should be 10 or fifteen on our big wall of bat's, let's see if I can find them for you. *Walks over to the big wall of bat's, it takes up half of our baseball section, very hard to miss* Ah, yeah they are right here.
SC: I didn't see those.
TallGuy helps her for a good 45 minutes, picking out cleats, helmets, and other accessories. She comes back up to the counter to ring out.
Me: Did TallGuy help you find everything you needed today?
SC: Yes, he was kind enough to actually HELP me.
Me: Okay, have a good night.
-.-, I am the first to admit I don't know crud about baseball stuff unless it's clothes. But I thought I had tried to help her. She wasn't super sucky, just mildly annoying.
I need to return this soaking wet eliptical.
Guy comes in, in the middle of a rainstorm to return an eliptical. We take things back 99% of the time, so no biggie. It just seems like this one we wont be able to get working again, as the customer had it sitting out in the back of his truck, fully assembled, not covered, in the pouring rain. It sat there for a good 15 minutes while he explained that he had purchased it as a suprise valentines day gift for his girlfriend. Apparently she didn't appreciate his concern for her cardiovascular health, and sent him packing with it.
The moral of the story is, if your going to return something big, assembled and uncovered, at least try to do it in better weather. It's also a good idea to steer clear of the "bad presents waiting to happen" for your woman like vaccum cleaners, irons, and excersize equiptment.
All in favor of kicking people out at closing
We get a lot of stragglers that come through the doors five minutes before close, and hang around "browsing" till thirty minutes after close. Sometimes it's justifiable, like the two people we had a few weeks ago that were going snowboarding in the morning and hadn't gotten any gear for it. I have no problem with people like that staying, because they pretty much knew what they wanted, and only asked for a salesperson when they needed a pair of bindings from the top shelf. All in all they spent
500 between them, and were very polite and pleasant about it. They thanked us for letting them buy what they needed. These people are very rare, and we usually get the ones explained below.
It's the people that waste our time, just for the sake of wasting it and keep us late at closing that irk me. We had a guy last night after close, that managed to get our ASM to show him everything in the airsoft case, several knives, and I think gloves as well. Any time she thought he was ready to check out he would go "Oh whats this here? Thats pretty funny lookin'". By the time I rung him out for his 4 dollar tin of bb's it was 9:30 (we close at 9).
Hooked on Phonics didn't work for her
We had a clearance special going on a few weeks ago that was 50% off all clearance clothing. There were large red signs on top of each clearance rack stating all clothing was "PRICED AS TAGGED" in all caps, with a table of math examples of the original price of the item, and the 50% off price.
SC: Clothing Woman
Me: Durr.
This woman had been shopping for a few hours, amassing a pile of clearance clothing behind the counter (We don't have rolling shopping carts, just hand carts, so we often hold big stuff behind the counter for people as they shop) At the end she had around 40 articles of clearance clothing. When they are ready to check out I call up my ASM, mainly because it's a large purchase and if she pays cash I'll have to get any high bills checked, but also to help me bag all of the clothes. We are about 5 minutes from closing the store at this point. I am happily ringing up all the clothes, double checking the prices on the hangers, making sure I get all of them right and don't overcharge.
She had also brought up 10 pairs of shoes that had been mismarked at 13 dollars a pair. (Normally we would go ahead and bend to what they were marked at, but as a> These particular shoes have never been on sale cheaper than 49.99, normally 100 dollars and b> They had JUST been mistagged by a footwear trainee 5 minutes ago, we couldn't drop the price to 13 dollars) The ASM explained to her what the issue was, and she decided she didn't want the shoes, but was still going to get the clothing.
After I have rung the last article of clothing, and we have everything bagged and ready to go the woman asks the one thing I was hoping she wouldn't.
SC: Those aren't 50% off?
Me: Yes Ma'am they are 50% off of their original price, all clearance clothing is priced as tagged.
SC: Oh I don't want them then.
She picks out one pair of pants, a pair of clearance shoes and a pack of gum, pay's with a $100 bill and leaves. Granted the shoe thing is what probably set it off, and I admit that was new trainee's fault not hers. But deciding against the clothes and just plain not reading the signs is selective vision.
(I decided to steer clear of the adult store stories for a bit, can't make every post nsfw :P)
SC: Baseball mom.
Me: Using Jedi mind tricks.
TallGuy: Our friendly salesperson
SC comes up to the counter with her two kids and hands me two bats.
SC: Do you have these in a 26 inch at another store?
Me: *Scans and checks in the computer* It doesn't look like these particular ones come in a 26 inch length, I can see if we have some other bats in that length.
SC: I already checked all your bats, you don't have any 26 inch ones over there.
Me: *Looks up 26 inch bats, baffled because it shows we have several in stock, and everything relating to baseball should be out on the floor*. The computer says we should have quite a few over there, give me just a second and I'll see if I can get someone over there to help you find them. *Pages TallGuy to the register*
SC: I already told you I looked through all that bat's, can't you just check another store?
Me: I could ma'am, and I will if we don't have any over there, but I'm positive that we should.
TallGuy: Hi, what can I help you out with tonight?
SC: I need some 26 inch bat's, and your all out.
TallGuy: Are you sure? There should be 10 or fifteen on our big wall of bat's, let's see if I can find them for you. *Walks over to the big wall of bat's, it takes up half of our baseball section, very hard to miss* Ah, yeah they are right here.
SC: I didn't see those.
TallGuy helps her for a good 45 minutes, picking out cleats, helmets, and other accessories. She comes back up to the counter to ring out.
Me: Did TallGuy help you find everything you needed today?
SC: Yes, he was kind enough to actually HELP me.
Me: Okay, have a good night.
-.-, I am the first to admit I don't know crud about baseball stuff unless it's clothes. But I thought I had tried to help her. She wasn't super sucky, just mildly annoying.
I need to return this soaking wet eliptical.
Guy comes in, in the middle of a rainstorm to return an eliptical. We take things back 99% of the time, so no biggie. It just seems like this one we wont be able to get working again, as the customer had it sitting out in the back of his truck, fully assembled, not covered, in the pouring rain. It sat there for a good 15 minutes while he explained that he had purchased it as a suprise valentines day gift for his girlfriend. Apparently she didn't appreciate his concern for her cardiovascular health, and sent him packing with it.
The moral of the story is, if your going to return something big, assembled and uncovered, at least try to do it in better weather. It's also a good idea to steer clear of the "bad presents waiting to happen" for your woman like vaccum cleaners, irons, and excersize equiptment.
All in favor of kicking people out at closing
We get a lot of stragglers that come through the doors five minutes before close, and hang around "browsing" till thirty minutes after close. Sometimes it's justifiable, like the two people we had a few weeks ago that were going snowboarding in the morning and hadn't gotten any gear for it. I have no problem with people like that staying, because they pretty much knew what they wanted, and only asked for a salesperson when they needed a pair of bindings from the top shelf. All in all they spent
500 between them, and were very polite and pleasant about it. They thanked us for letting them buy what they needed. These people are very rare, and we usually get the ones explained below.
It's the people that waste our time, just for the sake of wasting it and keep us late at closing that irk me. We had a guy last night after close, that managed to get our ASM to show him everything in the airsoft case, several knives, and I think gloves as well. Any time she thought he was ready to check out he would go "Oh whats this here? Thats pretty funny lookin'". By the time I rung him out for his 4 dollar tin of bb's it was 9:30 (we close at 9).
Hooked on Phonics didn't work for her
We had a clearance special going on a few weeks ago that was 50% off all clearance clothing. There were large red signs on top of each clearance rack stating all clothing was "PRICED AS TAGGED" in all caps, with a table of math examples of the original price of the item, and the 50% off price.
SC: Clothing Woman
Me: Durr.
This woman had been shopping for a few hours, amassing a pile of clearance clothing behind the counter (We don't have rolling shopping carts, just hand carts, so we often hold big stuff behind the counter for people as they shop) At the end she had around 40 articles of clearance clothing. When they are ready to check out I call up my ASM, mainly because it's a large purchase and if she pays cash I'll have to get any high bills checked, but also to help me bag all of the clothes. We are about 5 minutes from closing the store at this point. I am happily ringing up all the clothes, double checking the prices on the hangers, making sure I get all of them right and don't overcharge.
She had also brought up 10 pairs of shoes that had been mismarked at 13 dollars a pair. (Normally we would go ahead and bend to what they were marked at, but as a> These particular shoes have never been on sale cheaper than 49.99, normally 100 dollars and b> They had JUST been mistagged by a footwear trainee 5 minutes ago, we couldn't drop the price to 13 dollars) The ASM explained to her what the issue was, and she decided she didn't want the shoes, but was still going to get the clothing.
After I have rung the last article of clothing, and we have everything bagged and ready to go the woman asks the one thing I was hoping she wouldn't.
SC: Those aren't 50% off?
Me: Yes Ma'am they are 50% off of their original price, all clearance clothing is priced as tagged.
SC: Oh I don't want them then.
She picks out one pair of pants, a pair of clearance shoes and a pack of gum, pay's with a $100 bill and leaves. Granted the shoe thing is what probably set it off, and I admit that was new trainee's fault not hers. But deciding against the clothes and just plain not reading the signs is selective vision.
(I decided to steer clear of the adult store stories for a bit, can't make every post nsfw :P)
it's amazing. Of course since that one's nearly finished, I'm tempted to pick up the other one at the shop...
Rule number one violation!
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