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Suppliers suck (longish)

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  • Suppliers suck (longish)

    This morning at 8 am a truck arrived with a delivery from a certain well known international beverage company. They dropped two pallets off the truck before coming into the store to get someone to open the back door.

    SD = Sucky Driver
    SB = Sucky Boss (of SD)
    Me = obvious

    Me: The boss has the only keys to that door, so we can't put that delivery away.
    SD: But we've already dropped the pallets off the truck. (congratulations, you've guessed the password, the door will now open! Or not.)
    Me: Well there's nothing I can do about it, I don't have the keys.
    SD: But we've already dropped the pallets off the truck and the paperwork says deliver at 8am.
    Me: I'll call my boss.

    (I call my boss who tells me that they shouldn't be there before 10am, that I should not sign anything and that if they leave the delivery out in the open we won't be responsible for any shortage. Meanwhile SD calls his boss)

    SD: My boss said you don't have to check anything off and we can just leave it there. You have to sign this to say we've been here.
    Me: My boss said not to sign anything and if you leave it there we won't be responsible for any shortage.
    SD: Looks it's really easy, just sign and we'll be on our way.
    Me: I've been told not to sign anything because I can't check it off. (line of customers appears, I deal with them).
    SD: If you just sign we'll be on our way. You're just signing to say we've been here. (nice try, where you want me to sign says "received and checked by:_____")
    Me: As you can see I'm the only worker here right now and I can't check off the order. I'm not signing anything.

    (SD calls SB, talks for a bit, the passes the phone to me)

    SB: So there's a problem with the delivery?
    Me: Yeah, it wasn't supposed to arrive until 10 when someone would be able to recieve it properly.
    SB: My sheet says 8.
    Me: We always receive deliveries between 10 and 3, there's some mistake here.
    SB: I don't make mistakes.
    Me: *eyeroll* I don't care whose mistake it was, the point is something bad happened. How do we fix it?
    SB: (shuffles paperwork, consults someone else) I'll tell them to leave it there and come back later with the paperwork. Put the other guy back on.

    I pass the phone back to the SD, who tries to argue with his boss for a bit (including saying things like "but he won't sign for it"). In the meantime SD's offsider realises our back gate is unlocked and that he can unload the pallets into a secure area (if he locks the gate behind him, which he did).

    Fast forward to 10, when the boss arrives. I tell him what happened after I first rang him. Not long after that the truck comes back and my boss checks the order against the paperwork, it's all there. He tells the drivers it should say 10am not 8am and that we always get deliveries between 10 and 1. And shows them some past orders to prove it. Also that our original copy of the order form (the one we faxed to them) had "deliver between 10am and 1pm" in the special instructions area.

    result: we actually got an apology from SD.
    Last edited by edible_hat; 02-25-2008, 06:49 AM.

  • #2
    That driver should have never unloaded with out checking first so thats on him! I'm glad that you didnt bend cuz I hate when they try that stuff and deliver during the lunch rush or way to early. I make them sit there until I'm ready and able to recive them. Hopefuly that driver learned their lession!

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    • #3
      Usually means they have a quota and they just want to dump it and go. I hated having to deal with those guys. Sorry you're stuck with them.
      Labor boards have info on local laws for free
      HR believes the first person in the door
      Learn how to go over whackamole bosses' heads safely
      Document everything
      CS proves Dunning-Kruger effect

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      • #4
        Ours can't unload unless they:

        1) can get into the store and Receiving area

        2) the roll-up door is unlocked

        If they can't get in through the back door, they'll walk around to the front and come in the entrance where customers enter and, if they don't find MA they spot me and will just about get down on their knees begging to get checked in.

        Okay . . . maybe they don't go that far, but I wouldn't put it past any of them . . .
        Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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        • #5
          Let me guess...this is the Coke vendor we're talking about?

          At my store the Pepsi vendors are really good about getting their stock out and keeping it neat, and signing in and out when they come. They also don't dump a ton of product on us and expect us to hang on to it for the longest time.

          The Coke vendors, on the other hand, are a special kind of suck. They'll bring in whatever they please and make us sit on it. That is, whenever they're not throwing product anywhere they please. They had one extra 2-liter bottle of Coke from one delivery, so they threw it on an empty high-rise. (imagine how stupid that looks) Last week they had 4 extra packs of Dasani water so they threw it on the floor (not the salesfloor, but the tile floor) in front of bottled water, covering up other product and narrowing the aisle.

          They also don't replenish stock fast enough. We often have to run out of several sale items before they visit the store again.
          Knowledge is power. Power corrupts. Study hard. Be evil.

          "I never said I wasn't a horrible person."--Me, almost daily

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          • #6
            Oooh, unwatched and unguarded pallets of sweet, bubbly coca-cola.
            A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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            • #7
              Quoth Irving Patrick Freleigh View Post
              Let me guess...this is the Coke vendor we're talking about?

              .
              Thats so funny its opposite here pepsi is driving me nuts! The only real complant I have about coke is that the driver doesnt stock if he can get away with it he just sticks it all in the walk ins. The ones I cant stand is the bread and beer guys they always come at the most incoventent times!

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              • #8
                Quoth Irving Patrick Freleigh View Post
                Let me guess...this is the Coke vendor we're talking about?
                I was going to guess Pepsi. That's who I've had the most problems with including their most recent one where some schmuck decided that our cost for Sobe's should be $2 a bottle! That's more than retail.

                We've also got one beer driver who is notorious for not letting you check in the product while trying to short you. He was reigned in realfast after trying it on everyone here.

                "You'd feel a Hell of a lot better if you'd just rip into the occasional customer."
                ~Clerks

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                • #9
                  Quoth Irving Patrick Freleigh View Post
                  Let me guess...this is the Coke vendor we're talking about?
                  Bingo! In my area the best vendors are from Campbell's Cash and Carry (bulk wholesaler) and P&N (generic soft drink manufacturer, their products are about half the price of the big name brands)

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