This morning at 8 am a truck arrived with a delivery from a certain well known international beverage company. They dropped two pallets off the truck before coming into the store to get someone to open the back door.
SD = Sucky Driver
SB = Sucky Boss (of SD)
Me = obvious
Me: The boss has the only keys to that door, so we can't put that delivery away.
SD: But we've already dropped the pallets off the truck. (congratulations, you've guessed the password, the door will now open! Or not.)
Me: Well there's nothing I can do about it, I don't have the keys.
SD: But we've already dropped the pallets off the truck and the paperwork says deliver at 8am.
Me: I'll call my boss.
(I call my boss who tells me that they shouldn't be there before 10am, that I should not sign anything and that if they leave the delivery out in the open we won't be responsible for any shortage. Meanwhile SD calls his boss)
SD: My boss said you don't have to check anything off and we can just leave it there. You have to sign this to say we've been here.
Me: My boss said not to sign anything and if you leave it there we won't be responsible for any shortage.
SD: Looks it's really easy, just sign and we'll be on our way.
Me: I've been told not to sign anything because I can't check it off. (line of customers appears, I deal with them).
SD: If you just sign we'll be on our way. You're just signing to say we've been here. (nice try, where you want me to sign says "received and checked by:_____")
Me: As you can see I'm the only worker here right now and I can't check off the order. I'm not signing anything.
(SD calls SB, talks for a bit, the passes the phone to me)
SB: So there's a problem with the delivery?
Me: Yeah, it wasn't supposed to arrive until 10 when someone would be able to recieve it properly.
SB: My sheet says 8.
Me: We always receive deliveries between 10 and 3, there's some mistake here.
SB: I don't make mistakes.
Me: *eyeroll* I don't care whose mistake it was, the point is something bad happened. How do we fix it?
SB: (shuffles paperwork, consults someone else) I'll tell them to leave it there and come back later with the paperwork. Put the other guy back on.
I pass the phone back to the SD, who tries to argue with his boss for a bit (including saying things like "but he won't sign for it"). In the meantime SD's offsider realises our back gate is unlocked and that he can unload the pallets into a secure area (if he locks the gate behind him, which he did).
Fast forward to 10, when the boss arrives. I tell him what happened after I first rang him. Not long after that the truck comes back and my boss checks the order against the paperwork, it's all there. He tells the drivers it should say 10am not 8am and that we always get deliveries between 10 and 1. And shows them some past orders to prove it. Also that our original copy of the order form (the one we faxed to them) had "deliver between 10am and 1pm" in the special instructions area.
result: we actually got an apology from SD.
SD = Sucky Driver
SB = Sucky Boss (of SD)
Me = obvious
Me: The boss has the only keys to that door, so we can't put that delivery away.
SD: But we've already dropped the pallets off the truck. (congratulations, you've guessed the password, the door will now open! Or not.)
Me: Well there's nothing I can do about it, I don't have the keys.
SD: But we've already dropped the pallets off the truck and the paperwork says deliver at 8am.
Me: I'll call my boss.
(I call my boss who tells me that they shouldn't be there before 10am, that I should not sign anything and that if they leave the delivery out in the open we won't be responsible for any shortage. Meanwhile SD calls his boss)
SD: My boss said you don't have to check anything off and we can just leave it there. You have to sign this to say we've been here.
Me: My boss said not to sign anything and if you leave it there we won't be responsible for any shortage.
SD: Looks it's really easy, just sign and we'll be on our way.
Me: I've been told not to sign anything because I can't check it off. (line of customers appears, I deal with them).
SD: If you just sign we'll be on our way. You're just signing to say we've been here. (nice try, where you want me to sign says "received and checked by:_____")
Me: As you can see I'm the only worker here right now and I can't check off the order. I'm not signing anything.
(SD calls SB, talks for a bit, the passes the phone to me)
SB: So there's a problem with the delivery?
Me: Yeah, it wasn't supposed to arrive until 10 when someone would be able to recieve it properly.
SB: My sheet says 8.
Me: We always receive deliveries between 10 and 3, there's some mistake here.
SB: I don't make mistakes.
Me: *eyeroll* I don't care whose mistake it was, the point is something bad happened. How do we fix it?
SB: (shuffles paperwork, consults someone else) I'll tell them to leave it there and come back later with the paperwork. Put the other guy back on.
I pass the phone back to the SD, who tries to argue with his boss for a bit (including saying things like "but he won't sign for it"). In the meantime SD's offsider realises our back gate is unlocked and that he can unload the pallets into a secure area (if he locks the gate behind him, which he did).
Fast forward to 10, when the boss arrives. I tell him what happened after I first rang him. Not long after that the truck comes back and my boss checks the order against the paperwork, it's all there. He tells the drivers it should say 10am not 8am and that we always get deliveries between 10 and 1. And shows them some past orders to prove it. Also that our original copy of the order form (the one we faxed to them) had "deliver between 10am and 1pm" in the special instructions area.
result: we actually got an apology from SD.
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