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Back story: I am a store manager for an exclusive cell phone dealer. We only sell products compatible to our company, which is a subsidiary of the largest telecommunications company in the world, and is based in Germany. I'm sure that gives away what company I work for, but, oh well.
Yesterday, I received a phone call from a customer who is with a different carrier. His carrier is one of the largest in the US, based in the midwest, and well known for laying off thousands of employees any time there is a money crunch.
Hawkguy: Me!
SC: Sprint...er...Sucky Customer
Me: Thank you for calling my store! This is Hawkguy. How can I help you?
SC: Yeah (Other Company) just sent me a new phone and it's the wrong color. Can I come to the store and exchange it there?
Me: Um...no. You do realize that this is not (other company) right?
SC: What are you talking about? I buy all my phones from you!
Me: No, no you don't. We are an exclusive (German subsidiary) dealer. We don't sell (other company) products.
SC: You don't know what you are talking about. I have bought (other company) phones at that exact store every two years for the last decade!
Me: No you haven't. I have been at this location for two years, and I know for a fact that for at least the previous five years we did not sell (other company) products.
SC: This is Bulls**t, man! You don't know what you're talking about. I want to talk to your manager. NOW!
Me: I'm sorry you feel that way sir, but I am the manager.
Oh that didn't sit too well with him!
SC: Well, who's above you?
Me: I have a sales manager. I can have him call you. But I don't think you will like what he has to say to you.
SC: Why the h**l not?
Me: Because he's going to tell you exactly what I just told you.
SC: No he's not. He's gonna help me.
Me: No he's not.
SC: Why not?
Me: Because you're asking for something that's impossible for us to do!
SC: I'm gonna come down there and raise hell!
Me: Feel free. When you get here you will see only(my company) phones, accessories, and posters!
SC: You're on 27th street, right?
Me: No, we're between 25th and 26th.
SC: Oh, crap. I'm calling the wrong store.
Me: That's what I've been trying to tell you!
SC: Click.
Jeebus but people are rude idiots!
Yesterday, I received a phone call from a customer who is with a different carrier. His carrier is one of the largest in the US, based in the midwest, and well known for laying off thousands of employees any time there is a money crunch.
Hawkguy: Me!
SC: Sprint...er...Sucky Customer
Me: Thank you for calling my store! This is Hawkguy. How can I help you?
SC: Yeah (Other Company) just sent me a new phone and it's the wrong color. Can I come to the store and exchange it there?
Me: Um...no. You do realize that this is not (other company) right?
SC: What are you talking about? I buy all my phones from you!
Me: No, no you don't. We are an exclusive (German subsidiary) dealer. We don't sell (other company) products.
SC: You don't know what you are talking about. I have bought (other company) phones at that exact store every two years for the last decade!
Me: No you haven't. I have been at this location for two years, and I know for a fact that for at least the previous five years we did not sell (other company) products.
SC: This is Bulls**t, man! You don't know what you're talking about. I want to talk to your manager. NOW!
Me: I'm sorry you feel that way sir, but I am the manager.
Oh that didn't sit too well with him!
SC: Well, who's above you?
Me: I have a sales manager. I can have him call you. But I don't think you will like what he has to say to you.
SC: Why the h**l not?
Me: Because he's going to tell you exactly what I just told you.
SC: No he's not. He's gonna help me.
Me: No he's not.
SC: Why not?
Me: Because you're asking for something that's impossible for us to do!
SC: I'm gonna come down there and raise hell!
Me: Feel free. When you get here you will see only(my company) phones, accessories, and posters!
SC: You're on 27th street, right?
Me: No, we're between 25th and 26th.
SC: Oh, crap. I'm calling the wrong store.
Me: That's what I've been trying to tell you!
SC: Click.
Jeebus but people are rude idiots!
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