Aha! I knew it, Caught You!

[Rattslinger]

Every business has special deals now and then. At our company we have an average of 50 special deals for certain types of customer businesses every month. I cannot remember all of them, I do have a list, but it's five pages long and the really obscure ones are asked for so rarely, they don't immediately come to mind when a customer asks.

Me: Super-Awesome CS Agent
SC: Up and Coming Amateur Detective

Me: -Opening Speech-
SC: I'd like to order 30 green widgets please.
Me: Yes ma'am, that's 30 green widgets, anything else I can assist you with today?
SC: Is there a special on green widgets this month?
Me: Let me look at my list ma'am and I'll see if I can find you one. -Scans lists, scans emails, finds nothing- No ma'am there doesn't appear to be a special on green widgets this month, that I am able to locate.
SC: Then how come I have this flyer right here that shows green widgets for 25% off the price?!!!!!! I knew you were going to try and charge me full price, I think you should give me at least 30% off now.
Me: Ma'am was that flyer mailed to you, or faxed to you?
SC: It was faxed to me, I don't receive you're flyers through the mail anymore.
Me: Well ma'am that explains it, I do not receive the fax discounts here, that would be for your account coordinator to help you with. At the bottom of the fax, does it say "Ask for your Account Coordinator when using this coupon."?
SC: -voice deflated- Yes it does, but I don't see why you can't handle this order.
Me: Ma'am, I can handle this order, I am unable to give you that discount without verifying that with your account coordinator, if you don't mind, I can put you on hold and contact this person for you.
SC: Nevermind, I don't want the order now. -click-

[Argabarga]

The SC mindset, rather than admit they we're wrong, they'll make a fool of themselves.....

[Peppergirl]

Gotta love SC logic!

It could have been so simple:

Ratt: Opening spiel.

Non SC: Yes, I have this faxed flyer here for 25percent off widgets, I'd like to order 30.

Ratt: Im sorry, faxed flyers are only good through your account rep. If you glance at the bottom of the flyer, you'll find the correct number.

Non SC: Oh, my bad. Thanks!


Hey, a girl can dream, can't she?

[marasbaras]

Hey, a girl can dream, can't she?

That's what I do when I screw up.

Sounds, tho, like this person didn't have an account and just wanted to get the account holders' discount.

[mattm04]

If the SC wanted to hold for a minute OR call the correct person she could have got the "sale" price, but she made an ass out of herself and will problbey complain about the "rude" treatment.

[iviles]

Gotta love SC logic!

It could have been so simple:

Ratt: Opening spiel.

Non SC: Yes, I have this faxed flyer here for 25percent off widgets, I'd like to order 30.

I wish people would do that instead of waiting till the last possable moment or worse when the transaction is done.

[Geek King]

SC: Then how come I have this flyer right here that shows green widgets for 25% off the price?!!!!!! I knew you were going to try and charge me full price, I think you should give me at least 30% off now.

This line right here is the truth of the matter. The SC thought they could shame you into an additional discount. When they couldn't, I bet they just called the account coordinator after hanging up. No faulty logic at all, but rather a poor scam attempt.