Another Week.. Another Round of Idiots!

[TealJellyfish]

I work in a customer service center for a major real estate franchise. I can give out numbers but not transfer (this is important!)

Me: Lovely Phone slave..
SC: The Pain OH THE PAIN
(thoughts)
*actions*

SC: I'm in east Suburb I need the closest office to me
Me: OK what state are you in?
SC: <state>
Me: *plus name into machine.. machine gives me nothing* Could you spell that for me, I think I spelled it wrong because my system isn't recognizing it!
SC: *spells it really really fast*
Me: I didn't catch that
SC: E-A-S-T S-U-B-U-R-B *I try again.. nothing... fuck* (she is being really snarky at this point)
Me: OK my system isn't bringing it up...
SC: I just want the closest office me OK. is that so hard?
Me: My system isn't bringing it up, let me try another program one second!
SC: Do you have one in <suburb>
Me: We do, *is plugging her suburb into another program* (AHA found it)
SC: Just give me <suburb>
Me: OK, I did find your suburb, the closest office is <other suburb>
SC: Never mind just give me <suburb>
Me: OK, its 1234 5678
SC: *hangs up*

OK Not cool. I went to the extra effort of finding it for you! Im sorry my system sucks but that's really not my fault!

ROUND 2 MWAHAHAHAAHA

Me: Opening Spiel
SC: Can I have <other suburb that you told me was closer office> Number ( ITS HER AGAIN! HA)
Me: Sure not a problem (Sickly sweet!) its 1234 5678
SC: Thank you (Said like pulling teeth)

HAHAHAHA I win round 2!

SC: I need a rental office
ME: Which of our offices are you trying to reach? (Here we go again!)
SC: YOURS!(Urge to Kill RISING!)
Me: I'm not in an office, I'm in the customer service center.. (I managed not to say Nicely!)
SC: I just want <Real estate company>!! Why is it so hard! (Grrrrrrrr.. Cause your making it hard)
Me: OK where are you located? (Middle of Nowhere maybe?... about to be eaten by Drop Bears?)
SC: <suburb> (Middle of Sydney and not that far from my house... oh dear)
Me: OK we have 2 offices close to that area.. Would you like both numbers? (please go away!)
SC: What do you mean 2 offices.. I thought there was only 1 office in the whole country (WTF... *brain has to reboot*...)
Me: .... We have 700 offices world wide... (Ohhhh the stupid is strong with this one!)
SC: F**K Me are you F**cking kidding me! (WOW... where did that come from!)
Me: No Ma'am.... I'm not. Would you like those phone numbers (PLEASE go away... Please.. Ill give you a cookie)
SC: Yes please (THANK YOU Mother of GODZILLA)
Me: OK 1234 5678 ... have a nice day! (*hangs up really fast!!)

ARRRRRRH. We have a seriously distinctive name AND we have LOADS of offices everywhere..
Its not like she could of avoided seeing our MULTIPLE offices just in her own Neighborhood!

Sc: Canz I haz y'alls rentals phones numbeeeeeeeeeers (said in an American redneck accent.. WTF Mate?)
Me:Which area are you looking to rent in sir? (I nearly choked on the sir!)
Sc: Siiiiiiiiiiiiiiiiiiiiiiidney (... Ok we are a city of 4.8 Million people... hundreds of suburbs... SPECIFY PLEASE)
Me: Where in sydney? *crosses fingers*
SC: Nooorth (Ok the way he enunciates his words is killing me!)
Me: Can you give me a suburb please (Oh GOD PLEASE PLEASE PLEASE)
Sc: <Subuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuurb> like duh Y'all (Yes he actually said "Like Duh Y'aaaaall") ...
Me: ok the office number is 1234 5678 (Maybe this is a prank... hopefully)
SC: Thankya Miss.. Youoooo've beeeen a BIG Halp!(OK maybe not a prank...)
Me: Not a problem (Please just go!)
SC: Bye Y'all... (Had to get that last one in...)

Me: Hi welcome to <real estate name> this is Lexi
SC: Hi Betsy (Huh.. waaaah) How are you today?
Me: I'm fine.. what can I do for you?
SC: Well Betsy.. I have a complaint (Grits teeth... Oh here we go)
Me: I'm sorry to hear that. If you can tell me which office it is regarding I can give you the number
of the right person to help you
SC: Well BETSY ... I don't really want to say which office... (OK that's getting really annoying)
Me: Ok well can you give me a suburb to work from... (Ill be able to tell from the suburb which office but I don't tell them that..)
SC: <Super Uber Rich Suburb> Betsy (One more time .. Come on I dare Ya!)
Me: OK you need to speak to <Regional Manager> His number is *Is interupted*
Sc: Betsy can you do me a favor and get him to call me please.. I just dont want to waste anymore time on this issue.. can you do that for me Please Betsy
Me: Sure. Whats your name and contact Details...*I has discovered I can talk perfectly politely with my jaw locked together*
SC: Miss Prissy Bitch and my number is 1234 4578. If he could call me in the afternoon please..
Me: OK I will pass that along..
SC: Thank You so much Betsy. You have been a HUGE help...
Me: No problem...

OK seriously WTF... Even if Betsy was my name using it in every sentence is just plain irritating.. I have a very clear phone voice so I don't know why she got my name wrong...

and last!

Me: <opening spiel>
SC: ...............
Me: Hello... Can I help you?(... creepy)
SC: .................(At least no heavy breathing...)
Me: Hello? OK I am going to hang up now..(Easy call... wheeee yay)
SC: WAAAAAAAAAAAAAAAAAAAAAAAAIT OMG I was on hold forever!(Blatant lie.. She wasn't on hold at ALL)
Me: How Can I help you?

The rest of the call was normal but that begining bit was weird...

I also had a guy who called up to complain on behalf of his 25 year old daughter who was crying because her air conditioning wasn't working
and the office was closed ON A PUBLIC HOLIDAYS.. it was an epic call and I dont have the energy to write it all out cause it was just so stupid!

So hows your week?

[edible_hat]

SC: What do you mean 2 offices.. I thought there was only 1 office in the whole country (WTF... *brain has to reboot*...)

He probably also thinks there's only one supermarket in the whole country. (I have four within 5 minutes drive of home, 2 of them are the same chain)

Sc: Canz I haz y'alls rentals phones numbeeeeeeeeeers (said in an American redneck accent.. WTF Mate?)

Reminds me of a somehting I overheard in the gift shop at Parliament House: "Ah'd lahk ta buy a sahn that sahys last poob."
It took the CSR at least 30 seconds to figure out the customer wanted to buy one of those fake roadsigns that says "last pub for 1000 km"

OK seriously WTF... Even if Betsy was my name using it in every sentence is just plain irritating.. I have a very clear phone voice so I don't know why she got my name wrong...

She got it wrong on purpose, as a way of belittling you (and thereby forcing you to do the impossible). And deliberately said it wrong on every sentence to further the effect. Unfortunately for her, you have a spine so it didn't work.

[TealJellyfish]

He probably also thinks there's only one supermarket in the whole country. (I have four within 5 minutes drive of home, 2 of them are the same chain)



Reminds me of a somehting I overheard in the gift shop at Parliament House: "Ah'd lahk ta buy a sahn that sahys last poob."
It took the CSR at least 30 seconds to figure out the customer wanted to buy one of those fake roadsigns that says "last pub for 1000 km"



She got it wrong on purpose, as a way of belittling you (and thereby forcing you to do the impossible). And deliberately said it wrong on every sentence to further the effect. Unfortunately for her, you have a spine so it didn't work.

Hmmm you may be right about her doing it on purpose. She did seem to gain alot of glee from it... grrrrr

[Andara Bledin]

Me: OK where are you located? (Middle of Nowhere maybe?... about to be eaten by Drop Bears?)

Bwahaha. Drop bears. I just read that book a couple months ago.

^-.-^

[Imogene]

SC: Miss Prissy Bitch and my number is 1234 4578.

Isn't that the number of your other suburb office? *evil grin*

[TealJellyfish]

Isn't that the number of your other suburb office? *evil grin*

Yeah all the offices have that number:P Makes things very simple

[Record Store Tough Guy]

ISc: <Subuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuurb> like duh Y'all (Yes he actually said "Like Duh Y'aaaaall") ...

Not an authentic American Redneck (Cervicus rufus americanus) as "y'all" is never used to address only one person.

Lulz.

[TealJellyfish]

Not an authentic American Redneck (Cervicus rufus americanus) as "y'all" is never used to address only one person.

Lulz.

Well then he was just an arse! So much better *whimper*

[morgana]

Actually, according to my English-Redneck Dictionary (and a couple of Arkansas buddies), "y'all" is singular. The plural is "all y'all".

[TealJellyfish]

Actually, according to my English-Redneck Dictionary (and a couple of Arkansas buddies), "y'all" is singular. The plural is "all y'all".

Im not sure if that is better... or worse. It was honestly the first time I have ever heard the word "y'all" being used that wasnt by a comedian...

[jerkface11]

Y'all can be anything from 1 to 4 people. Then it's all y'all up to 15. After that it's you'ins.

[zzapp the witch]

Its a regional dialect. And y'all is a good word. Try it on for size one day. Trip out your mates.

[Geek King]

Y'all can be anything from 1 to 4 people. Then it's all y'all up to 15. After that it's you'ins.

and All Yall's is the plural possessive form.

[HawaiianShirts]

OK seriously WTF... Even if Betsy was my name using it in every sentence is just plain irritating.. I have a very clear phone voice so I don't know why she got my name wrong...

I'm hoping she just misheard you. I can see how Lexi might become Betsy over a poor phone connection, especially if she's old enough to not recognize Lexi as a real name. I once knew a guy named Tristan who worked at a nursing home. One of the old ladies there always referred to him either as Thomas or "that nice young nurse with the foreign name."

About her repeating what she thought was your name, though... I have read multiple articles that are supposed to be about "tips on getting your way with customer service reps." Nearly every one of them has suggested getting the CSR's name and using it regularly during the call. It's supposed to create a sense of familiarity and of personal responsibility, therefore giving the caller more power over the situation. I think it backfired for this woman, though.

[Andara Bledin]

About her repeating what she thought was your name, though... I have read multiple articles that are supposed to be about "tips on getting your way with customer service reps." Nearly every one of them has suggested getting the CSR's name and using it regularly during the call. It's supposed to create a sense of familiarity and of personal responsibility, therefore giving the caller more power over the situation. I think it backfired for this woman, though.

There is nothing about repeatedly using a name during a conversation that creates a sense of familiarity. Seriously. Listen to friends or relatives talking amongst themselves. Except when they want to get someone's attention (and only sometimes, then), they will never use a person's name unless they are saying something about them.

It's just creepy and, in a lot of ways, something of a power trip thing.

^-.-^