Announcement

Collapse
No announcement yet.

Dollar Tree misconceptions (Long)

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Dollar Tree misconceptions (Long)

    I work at Dollar tree, which means that we get some of the best costumers ever, but due to the nature of our store, a lot of the good customers have erroneous misconceptions of our store. Like:


    1) Well, if it’s only a dollar, what does it matter if it doesn’t have a SKU on it?

    Inventory purposes, saves us time and money to do it by computer, not by hand. Also, makes it hard to miscount stuff.

    2) Why not just count them and charge a dollar for each?

    In addition to above, scanning each makes it hard to make a counting error, and if there is one, it’s the computer’s fault, and no one cares all that much.

    3) Well, since everything’s a dollar, here’s my doll…

    Tax, it’s actually a 1.08. Yeah, California likes your money.

    4) Hur, it didn’t scan, it must be free

    Die in a fire.

    5) What?

    I said here’s a flier, we’re having a 10% off sale Sunday after next.

    6) Okay, you’re done scanning, here’s the money, bye.

    But Ma’am, I need to count it to give you your change, and so I can complete the order to give you your receipt.

    Don’t want em.

    Oh, what about this full bag I have here next to me that I didn’t put up with your stuff yet?

    … I guess I can wait.

    7) Okay, here’s my gum, and my 100 dollar bill.

    Okay Sir, I need to get a manager over to change that. (This is the Dollar Tree! How much do you think I have in this drawer?!) (Knocks on managers office, the usually empty managers office, waits)

    …I think I have a 20.

    8) You’re on register, so you MUST be open.

    Yes sir, even though my light is off, my closed sign is up, and I’m taking my name-tag off while telling a manager I’ll see them tomorrow, I’m certainly open, and am more than willing to check you out even though I’m off the clock and don’t have a till.

    9) Here’s mah Booze, ring it up.

    ID Sir?

    You dun need to see mah I.D.

    Sir, State law, and company policy say I must ID everyone regardless of age, even my own Grandma if she were to come in and buy some wine. (It makes some people’s day to get asked for ID for this XD)

    10) Okay Ma’am, your total is 4.31

    Okay, here’s my credit card.

    Okay, I’ll need to see some ID, and the card.

    (Hands it over)

    Ma’am, this card is in the name of someone else.

    Yes, it’s my husband.

    Ma’am, your name isn’t on it, I cannot take it.

    But it’s my husbands, and it’s only worth 5 bucks like you said!

    It’s worth more than 5 bucks, it’s worth my job.



    Fun things to do:

    1) When asked if your register if open, close it down, while just looking at the person. Of course open back up, it’s called a joke, not being mean. :P Haven’t found someone yet who got mad at that, coming up on 8 months here too.

    2) Playing dense, when at register, and helping someone…

    C: (Walks in through door) Can you tell me where the Cards are at please?
    Me: (Checking, have a long line of about 4 people, and NO ONE else to call for back-up or anything) Greeting, playing, or note cards?
    C: Greeting cards please.
    Me: (Still checking) Last aisle, right wall.
    C: Can you show me it please? (Meaning, take me to it, so I don’t have to look)
    Me: Certainly (Stops checking briefly, point) That wall over there, the aisle next to it with the sign above it that says “Greeting Cards”. (Resumes checking)
    C: (Stands there)
    Me: (Checking, and ignoring)
    C: Excuse me?
    Me: (Looks up, still checking) Oh! You found it?

    3) Making PA calls

    “I can take next in line at Register 3, which is the one that doesn’t have an actual number, but is between 2 and 4, trust me on this one please.” ^_^ (Register 3 doesn’t have sign, just a light bulb, dunno why)

    “Manager to register 5, Er, 4, Er, I mean 2. Eh, one of those”

    “Attention Dollar Tree shoppers, we are now closed and are locking the door and going home. If anyone is still here, I apologize that we didn’t spot you, and will see you tomorrow morning. But seriously, Register 5 is open and waiting when you finish making your selections, hope to see you soon.”

    4) Agreeing with people for stupid reasons.

    “I know! The Blue ribbon is so much better; don’t even know why we use red or white on our Balloons!”

    5) Specifying “Next in line” when you open, and seeing the open hostility when the last person in line ignores it and hustles into it first as the next in line is on their way.

    (Had 2 5-year olds comment on how rude a woman was being, it was hilarious)

    And my favorite thus far.

    6) When asked “Is this a Dollar”, answer with “No, its 5.99”

    I get away with all this because even though I’m a sarcastic black-hearted fiend, I act like that one gigantic puppy that doesn’t have much brains and just wants to be your friend.

    That and I don’t take risks, only joke when there’s no chance to get bit.

    Dollar Tree Customers bill of “Rights”

    I have the right to demand your attention, even when you’re helping some one else.
    I have the right to ignore lines.
    I have the right to ignore your opening and closing times.
    I have the right to ignore the total of my purchase.
    I have the right to put crap wherever I feel like putting it.
    I have the right to ignore my progeny.
    I have the right to talk to your manager and complain about your ignoring my “Rights”.
    I have the right to take your cart to my house 8 blocks away, and leave it.
    I have the right to ignore the “No returns, only exchanges” policy, even though it’s on the receipt, the register, the wall, and the windows.
    I have the right to make a return to you with a competitor’s products, because I want your stuff, not theirs.
    I have the right to forget an item, or money, and to run to the car or aisle to get either, and make the whole line wait for me.
    I have the right to request another line be made available for me, when there’s anyone in line.
    I have the right to make a return of a return, of a return, of a return, without EVER using a receipt.
    I have the right to use you like my grocery cart, because it’s below me.
    And much, much more

    Side note: Oh, yeah, one question, what’s with all the SG-1 and O’Neil love?

    Not that I’m complaining, O’Neil ftw.

    Edit: First post btw, and thanks for reading. ^_^
    Last edited by Tee; 03-13-2008, 11:21 PM.
    I am a Blank Space for spacing purposes, ignore me.
    In order to treat someone as your equal, you first need to believe both: that they are your equal, and that you are their's.

  • #2
    Your Dollar Tree sells booze?

    The strip mall attached to my store has a Dollar Tree. I will have to scope it out.

    I might have a new favorite place to go on my lunch breaks! JK!
    Knowledge is power. Power corrupts. Study hard. Be evil.

    "I never said I wasn't a horrible person."--Me, almost daily

    Comment


    • #3
      We get wine from wine makers that:

      A) Are going out of business, and want a quick buck
      B) Somehow make cheap wine
      C) Have a surplus they need to get rid of
      D) Are crappy

      Surprisingly enough, D doesn't happen often. Not all Dollar tree's have it, I hope yours does carry wine. ^_^

      I get told every time we have it, that it's awesome (For the price).
      I am a Blank Space for spacing purposes, ignore me.
      In order to treat someone as your equal, you first need to believe both: that they are your equal, and that you are their's.

      Comment


      • #4
        Quoth Tee View Post
        1) Well, if it’s only a dollar, what does it matter if it doesn’t have a SKU on it?

        Inventory purposes, saves us time and money to do it by computer, not by hand. Also, makes it hard to miscount stuff.

        2) Why not just count them and charge a dollar for each?

        In addition to above, scanning each makes it hard to make a counting error, and if there is one, it’s the computer’s fault, and no one cares all that much.
        Most dollar stores here (at least the one main chain one) only do this.
        They don't scan anything at all, and I don't know how they deal with inventory, but it works for them just fine, so I can see the customer's logic in this.
        That system does work, I guess, so long as you have an inventory system to back it up.

        Comment


        • #5
          Quoth Tee View Post
          4) Hur, it didn’t scan, it must be free
          I hate this one! I always just think
          HAHAHA! JERK!
          Why do they think that this is so original?
          I dont know why but everytime I'm in a nothing over a dollar store I just want to pick up random items and ask for the price. Thank goodness I dont want to be a sc so I dont!

          Comment


          • #6
            Quoth rerant View Post
            Most dollar stores here (at least the one main chain one) only do this.
            They don't scan anything at all, and I don't know how they deal with inventory, but it works for them just fine, so I can see the customer's logic in this.
            That system does work, I guess, so long as you have an inventory system to back it up.
            I suspect that most places that don't scan get the vast majority of their product as "surplus" or "lost freight" at auction, and as such, there is no possibility of reorders, so they don't worry about when it runs out because when it does run out, it's gone for good. And the rest of the "bread and butter" products are the sorts of things you can just glance at to see how much you need on the next order.

            My company has sold item lots to Dollar Tree, among other places.

            ^-.-^
            Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

            Comment


            • #7
              Quoth rerant View Post
              Most dollar stores here (at least the one main chain one) only do this.
              They don't scan anything at all, and I don't know how they deal with inventory, but it works for them just fine, so I can see the customer's logic in this.
              That system does work, I guess, so long as you have an inventory system to back it up.
              I don't know why we do it this way, but I like it. It prevents me from having to deal with:

              "Oh, I don't want this item I just paid for after all, I'm going to go exchange it myself for another random item"

              The videos we were trained with were like this as well, but we seem too have upgraded it even further. I prefer this method, because it makes us look and feel like just another store. Which surprisingly enough (According to management) has left our stores cleaner, and made our customers more orderly.

              Heh, we sell 3 cans of Pepsi for a buck (Not the best deal, but whatever):

              Customer: Okay, it's a 6-pack for a buck?
              Me: No, a 3-pack for a buck.
              C: Why not just label it as a 6-pack for 2 bucks?
              Me: Cause it'd violate our "Everything's a dollar or cheaper" policy.

              Edit:
              My company has sold item lots to Dollar Tree, among other places.
              Is it okay to inquire where you work, or what you deal in?

              Don't believe that it is against the ToS to ask (Unless I'm a colossal idiot, which is more than possible), but if you don't want to say anyways, I understand perfectly. ^_^
              Last edited by Tee; 03-14-2008, 01:45 AM.
              I am a Blank Space for spacing purposes, ignore me.
              In order to treat someone as your equal, you first need to believe both: that they are your equal, and that you are their's.

              Comment


              • #8
                Quoth Tee View Post
                Is it okay to inquire where you work, or what you deal in?
                Don't believe that it is against the ToS to ask (Unless I'm a colossal idiot, which is more than possible), but if you don't want to say anyways, I understand perfectly. ^_^
                IMHO, I don't think it is. However, sometimes it's not a good idea to publicly state where you work. This question is probably better asked and answered privately.

                Comment


                • #9
                  Ah, so I am a colossal idiot XD

                  Sorry bout that.
                  I am a Blank Space for spacing purposes, ignore me.
                  In order to treat someone as your equal, you first need to believe both: that they are your equal, and that you are their's.

                  Comment


                  • #10
                    Quoth Tee View Post

                    10) Okay Ma’am, your total is 4.31

                    Okay, here’s my credit card.

                    Okay, I’ll need to see some ID, and the card.

                    (Hands it over)

                    Ma’am, this card is in the name of someone else.

                    Yes, it’s my husband.

                    Ma’am, your name isn’t on it, I cannot take it.

                    But it’s my husbands, and it’s only worth 5 bucks like you said!

                    It’s worth more than 5 bucks, it’s worth my job.
                    because the world doesn't have vengeful spiteful people who at the time wish to drag their divorcing spouse through hell. trust me ive seen it. the person doesnt have to be a stranger to be a theft.

                    why cant people understand that we check these things and make up these rules for THEIR protection?! its not my card thats going to be rung out!
                    it's said that no sane person could bite another person and draw blood. I've done it before, but then again sanity has always been questionable in our family.

                    Comment


                    • #11
                      Quoth Tee View Post
                      Ah, so I am a colossal idiot XD
                      Sorry bout that.
                      Don't be...you're far from a colossal idiot....maybe a substantial one, but not colossal.

                      Comment


                      • #12
                        Is it okay to inquire where you work,
                        My response to anyone asking "Can I ask you something" is "Well, you can ask." Doesn't mean you'll get an answer

                        Dollar Tree Customers bill of “Rights”
                        Honey, this ain't just Dollar Tree customers, this is all customers.

                        And ! I commend your ambition in your first post. Most people go for the short and sweet to start out. Hope you've got more!
                        I don't go in for ancient wisdom
                        I don't believe just 'cause ideas are tenacious
                        It means that they're worthy - Tim Minchin, "White Wine in the Sun"

                        Comment


                        • #13
                          Dollar Tree customers sound a great deal like....craft store customers (and retail in general. Customers are....uh. Well, you know).

                          I have serious issues with remembering which register I'm on, even if I've been on the same register for 5 hours. I always have to look at SOMETHING to tell me if I'm on 3, 6, or whatever. I have no idea why. Many times I'll make the announcement, "I'll take the NEXT customer in line at register...uh...this one, with me at it".

                          (And I WILL take the next customer in line. If the last person in line runs up, I'll tell them "I'm sorry, I have to take the NEXT person in line".)

                          There are two Dollar Tree's that I shop at regularly. A tiny one, that only has two registers (there might be three, now that I think about it, but they are all on one counter) and a really really big one, that has the registers like you describe. They have sooo much more crap for a buck, I don't know what to do with myself. I mean, gosh, I NEED the stuff, I REALLY REALLY do!
                          you are = you're. not "your".

                          Comment


                          • #14
                            Quoth BookstoreEscapee View Post
                            Honey, this ain't just Dollar Tree customers, this is all customers.
                            I was going to point out that one was a "Strictly Dollar Tree" one, only to find I'd deleted it XD

                            Nice, more editing next time.

                            Quoth BookstoreEscapee View Post
                            And ! I commend your ambition in your first post. Most people go for the short and sweet to start out. Hope you've got more!
                            I'm incapable of telling something short. :X

                            (And I WILL take the next customer in line. If the last person in line runs up, I'll tell them "I'm sorry, I have to take the NEXT person in line".)

                            There are two Dollar Tree's that I shop at regularly. A tiny one, that only has two registers (there might be three, now that I think about it, but they are all on one counter) and a really really big one, that has the registers like you describe. They have sooo much more crap for a buck, I don't know what to do with myself. I mean, gosh, I NEED the stuff, I REALLY REALLY do!
                            I got in trouble with my boss from insisting on the next in line.

                            My solution:

                            Go up to the next in line, tell her I'm open, and stay closed till she's there, then open once she's there.

                            We have 5 registers, 4 that are used, and 1 that's our Dump till Christmas season.
                            Last edited by Tee; 03-14-2008, 03:11 AM.
                            I am a Blank Space for spacing purposes, ignore me.
                            In order to treat someone as your equal, you first need to believe both: that they are your equal, and that you are their's.

                            Comment


                            • #15
                              I worked for a Dollar Tree one week. Well, three days. Yeah.

                              Welcome!!!!!
                              Unseen but seeing
                              oh dear, now they're masquerading as sane-KiaKat
                              There isn't enough interpretive dance in the workplace these days-Irv
                              3rd shift needs love, too
                              RIP, mo bhrionglóid

                              Comment

                              Working...
                              X