One of the things that sucks the most about the customers were I work are the online customers who don't read any of the info on the website then call up to bitch that they were somehow hoodwinked even if they had to click on the "YES" button for various things. People misunderstand times of delivery, etc and call up to complain about their own stupidity.
One sc called asking for a discount because when the flowers arrived the card message was misspelled even though it was an online order and the florist printed the card right from her submission. I pointed out again and again that we do not give a discount if you are a poor speller.
Many people call to whine and complain that they have a recurring monthly charge from us that they never authorized and I have to explain to them that it is for our online discount program, that they would have had to have scrolled through the terms and conditions and clicked "YES" no less than four times to be enrolled in the program. They still claim they were hoodwinked, at least until I pull up the page and read them what it says in bold print.
One sc called asking for a discount because when the flowers arrived the card message was misspelled even though it was an online order and the florist printed the card right from her submission. I pointed out again and again that we do not give a discount if you are a poor speller.
Many people call to whine and complain that they have a recurring monthly charge from us that they never authorized and I have to explain to them that it is for our online discount program, that they would have had to have scrolled through the terms and conditions and clicked "YES" no less than four times to be enrolled in the program. They still claim they were hoodwinked, at least until I pull up the page and read them what it says in bold print.
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