This is one of my favorites from the past few days...
rnc: Red Neck Customer
me: duh.
*******
me: *normal opening spill, full of kindness and hope for a decent customer*
rnc: You gotta take my block off.
me: Your block? What kind of block would that be?
rnc: The block on my stuff.
me: *wondering how vague someone can be* Well, let me look up your account and we'll take a look.
*pull up account*
me: Now, what is the actual problem you are having because of this "block"?
rnc: My buddy is in jail and he can't call me.
**side note: our voip phone service does not receive collect calls, never has and probably never will. I've had customers try everything imaginable to get around this, all with no success**
me: *explains this to customer*
rnc: Well, shoot. I guess that means I have to get some money together and bail him out, then.
My question is why he wasn't going to bail him out in the first place? It's like "Well, I can talk to them on the phone, so they can just sit in jail until someone else does something." I just don't understand...
rnc: Red Neck Customer
me: duh.
*******
me: *normal opening spill, full of kindness and hope for a decent customer*
rnc: You gotta take my block off.
me: Your block? What kind of block would that be?
rnc: The block on my stuff.
me: *wondering how vague someone can be* Well, let me look up your account and we'll take a look.
*pull up account*
me: Now, what is the actual problem you are having because of this "block"?
rnc: My buddy is in jail and he can't call me.
**side note: our voip phone service does not receive collect calls, never has and probably never will. I've had customers try everything imaginable to get around this, all with no success**
me: *explains this to customer*
rnc: Well, shoot. I guess that means I have to get some money together and bail him out, then.
My question is why he wasn't going to bail him out in the first place? It's like "Well, I can talk to them on the phone, so they can just sit in jail until someone else does something." I just don't understand...
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