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I’m new here so…Hello all. And here is my first post about a sucky customer
I was working the technical support/customer service desk, which is where I normally work. A guy has come in with a computer he bought yesterday, all on a trolley ready for you, saying he wants to bring it back and swap it for a better computer and pay the difference. All the seals are intact, so Fine.
The customer tells me that the computer he’s seen that he wants isn’t in stock and needs to be ordered through the section of the store for business customers. I told him “OK, I’ll get one of the Business guys over to process your refund/re-sale” Turns out he has already spoken to one of the BCAs, Lisa. I looked at his receipt, this was going to be an £800 CASH refund. Thank god I wasn’t going to be the one who had to count that. I wheeled his trolley off to the side then went and grabbed Lisa.
Lisa comes over and tells him to follow her, so he does. I decide that I am going to clear the returns shelf, and as there is a trolley there already with this guys computer on it, I’ll use that one. I pile the trolley up high with “pristine” returns and, feeling a little lazy, start to push it over to the warehouse for the stock team to deal with. I’m a Tech, it’s not my job to put stock on the shelves.
As I get over to the warehouse, one of our managers, Bill stops me and asks me “Where are you going with that?”
“Stock control” is my reply
“Nah, Al, we’re not busy. Just put it straight out”
Fair enough, I have nothing better to do right then anyway. So I’m putting all the stuff away on the shelves and I finally come to the computer. Now, these particular computers are big and heavy. They are gamers computers, the chassis is made of steel, not aluminium and there are a lot more components in there than you would find normally. Not to mention they come with a water cooling system. The boxes are pretty heavy. I went to lift it up and I nearly threw the thing in the air, it was much lighter than I thought. I called a CA over and asked them to lift the thing up. He agreed, it was far too light.
A few weeks previously, another co-worker, Gregg, had picked up a computer box and found it to be a little light, so looking through the handles, he had found there was the case, but no components. No PSU, Motherboard, nothing. He bought the computer back into Tech and cut the seals open in front of 5 of us, then pulled the machine out to prove it. Well, with my guy it was a different computer but the same brand, so I thought something must be going on at the factory.
The other CA and myself cut open the box and immediately we notice something is wrong. The Box for the keyboard, instead of being a Microsoft box, was something like swisstec and the case was buried in the Styrofoam, instead of being right at the top of the box. I pull the case out, and it’s an empty iQon case that you buy from Maplin Electronics for about £40. Knowing something was wrong, I grabbed the trolley and ran over to Bill, telling him what I had found.
Fortunately, the guy was just about having the paperwork for his new one processed, so I dashed over to lisa, pulled her away for a second and told her to delay things as long as possible.
Bill and I move the computer into the office, then Bill dials 999. The emergency services operator hung up on him no sooner he said where he was calling from, so he has to call back and start all over again.
One the police are on their way, the guy is escorted by the biggest person on the staff to the office and held there while he was given, what looks like an interrogation by Bill and our General manager, Pete.
Ofcourse, the police arrive and arrest the guy, who is now claiming that the computer was like that when he got it. The policeman told us “Look, guys. With what he’s saying, if we don’t find the computer at his house, it’s going to be hard to prove anything” they found the computer sitting on his desk
The guy tried to have his cake and eat it too. Turns out he was arrested on a number of charges
1. Attempting to obtain goods by deception
2. Using a false name and address in an attempt to commit fraud
3. Attempting to obtain money by deception
4. Failing to appear for bail
So not only did he loose the computer, but he lost £800, the £40 he had spent on the other case, has a criminal record and is looking at a suspended sentence (if he re offends in the next 2 years he goers directly to jail without passing GO)
I was working the technical support/customer service desk, which is where I normally work. A guy has come in with a computer he bought yesterday, all on a trolley ready for you, saying he wants to bring it back and swap it for a better computer and pay the difference. All the seals are intact, so Fine.
The customer tells me that the computer he’s seen that he wants isn’t in stock and needs to be ordered through the section of the store for business customers. I told him “OK, I’ll get one of the Business guys over to process your refund/re-sale” Turns out he has already spoken to one of the BCAs, Lisa. I looked at his receipt, this was going to be an £800 CASH refund. Thank god I wasn’t going to be the one who had to count that. I wheeled his trolley off to the side then went and grabbed Lisa.
Lisa comes over and tells him to follow her, so he does. I decide that I am going to clear the returns shelf, and as there is a trolley there already with this guys computer on it, I’ll use that one. I pile the trolley up high with “pristine” returns and, feeling a little lazy, start to push it over to the warehouse for the stock team to deal with. I’m a Tech, it’s not my job to put stock on the shelves.
As I get over to the warehouse, one of our managers, Bill stops me and asks me “Where are you going with that?”
“Stock control” is my reply
“Nah, Al, we’re not busy. Just put it straight out”
Fair enough, I have nothing better to do right then anyway. So I’m putting all the stuff away on the shelves and I finally come to the computer. Now, these particular computers are big and heavy. They are gamers computers, the chassis is made of steel, not aluminium and there are a lot more components in there than you would find normally. Not to mention they come with a water cooling system. The boxes are pretty heavy. I went to lift it up and I nearly threw the thing in the air, it was much lighter than I thought. I called a CA over and asked them to lift the thing up. He agreed, it was far too light.
A few weeks previously, another co-worker, Gregg, had picked up a computer box and found it to be a little light, so looking through the handles, he had found there was the case, but no components. No PSU, Motherboard, nothing. He bought the computer back into Tech and cut the seals open in front of 5 of us, then pulled the machine out to prove it. Well, with my guy it was a different computer but the same brand, so I thought something must be going on at the factory.
The other CA and myself cut open the box and immediately we notice something is wrong. The Box for the keyboard, instead of being a Microsoft box, was something like swisstec and the case was buried in the Styrofoam, instead of being right at the top of the box. I pull the case out, and it’s an empty iQon case that you buy from Maplin Electronics for about £40. Knowing something was wrong, I grabbed the trolley and ran over to Bill, telling him what I had found.
Fortunately, the guy was just about having the paperwork for his new one processed, so I dashed over to lisa, pulled her away for a second and told her to delay things as long as possible.
Bill and I move the computer into the office, then Bill dials 999. The emergency services operator hung up on him no sooner he said where he was calling from, so he has to call back and start all over again.
One the police are on their way, the guy is escorted by the biggest person on the staff to the office and held there while he was given, what looks like an interrogation by Bill and our General manager, Pete.
Ofcourse, the police arrive and arrest the guy, who is now claiming that the computer was like that when he got it. The policeman told us “Look, guys. With what he’s saying, if we don’t find the computer at his house, it’s going to be hard to prove anything” they found the computer sitting on his desk
The guy tried to have his cake and eat it too. Turns out he was arrested on a number of charges
1. Attempting to obtain goods by deception
2. Using a false name and address in an attempt to commit fraud
3. Attempting to obtain money by deception
4. Failing to appear for bail
So not only did he loose the computer, but he lost £800, the £40 he had spent on the other case, has a criminal record and is looking at a suspended sentence (if he re offends in the next 2 years he goers directly to jail without passing GO)
RetailWorkHorse told me he was trying to get you to come out. Welcome.
Look up suck in the dictionary and you'll see his ugly mug! 
This has happened to me before, but I still find it astonishing. Those dispatchers should be fired. Or, at the very least, punished and extensively re-trained.
.com!!!! The nerve of that SC!!! Thankfully you and your co-workers and manager caught him before he could've gypped you guys. What's even better is the fact that the court would probably throw the book at him with his record and the fact that he jumped his bail.
GREAT FIRST STORY!
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