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I almost forgot about this story! This was hilarious.
I was working on summer in the shoe department in a chain department store. I like working shoes, for the most part, and my co-workers were ok. Customers no worse than anywhere else. Pretty typical summer job.
But then we had this lady.
Me=poor broke college student trying to pay for school
HMC= Hoochie Mama Customer
HMC: *walks in and sets a box down on the counter* I need to return these.
Me: *looking at the shoes* I'm sorry, we can't take these back, they've been worn.
Let me explain. Like most stores, we'll take back any non-defective item with a receipt, if it's in salable condition. No problem. But these shoes were the cheap plastic-soled platform shoes that are marketed towards 13-yr-old prostitots (this customer was at least 35). I.e., these soles show instant wear. They are cheaply made crap, which is why they were on sale for $13.
HMC: I just wore them around the office for an afternoon, they're not worn!
Me: See, the soles are all scuffed. They look worn. We can't take them back.
HMC: But they hurt my feet! I've got huge blisters!
Me: Did you try them on when you were in the store?
HMC; Of course not, it was my lunch break, I didn't have time!
Me: *thinking* You wore untried shoes around your office all afternoon? What happened to the shoes you wore TO the office in the morning?
Me: *saying* I'm sorry, but we can't take them back. They have been worn.
HMC: But the shoes are defective! They hurt my feet! I have the receipt! You have to take them back.
Me: I can't take them back just because they didn't fit. You should have tried them on.
HMC: I want to talk to your supervisor.
I call the supervisor over, and the whole scene repeats itself, with HMC getting louder and shriller everytime. Supervisor gives her the EXACT same answers I did. She howls for the store manager, who actually did come down. He tells her the same thing.
HMC: I can't believe you would sell shoes like these! They're crap!
Store Manager (SM): We don't do the buying, the corporate office decides what we sell.
HMC: Well, you should tell them not to buy crap like these!
SM: That's why the shoes, even at full price, are inexpensive. They are shoes for fun, not for work.
HMC: I want you to call that shoe company, and tell them to make better shoes!
SM: 0_0
HMC: I want you to call them! These shoes are terrible! Call them and make them make better shoes!
HMC storms out of store, with neither refund NOR shoes.
SM, supervisor, and me all kind of look at each other, and crack up.
Yes, ma'am, we have the power to call a shoe company and tell them that their cheapo shoes don't stand up to office wear and insist that they make better shoes to sell to 13-yr-olds. Yeah.
We held her shoes for a week in the back, but she never came back for them.
I was working on summer in the shoe department in a chain department store. I like working shoes, for the most part, and my co-workers were ok. Customers no worse than anywhere else. Pretty typical summer job.
But then we had this lady.
Me=poor broke college student trying to pay for school
HMC= Hoochie Mama Customer
HMC: *walks in and sets a box down on the counter* I need to return these.
Me: *looking at the shoes* I'm sorry, we can't take these back, they've been worn.
Let me explain. Like most stores, we'll take back any non-defective item with a receipt, if it's in salable condition. No problem. But these shoes were the cheap plastic-soled platform shoes that are marketed towards 13-yr-old prostitots (this customer was at least 35). I.e., these soles show instant wear. They are cheaply made crap, which is why they were on sale for $13.
HMC: I just wore them around the office for an afternoon, they're not worn!
Me: See, the soles are all scuffed. They look worn. We can't take them back.
HMC: But they hurt my feet! I've got huge blisters!
Me: Did you try them on when you were in the store?
HMC; Of course not, it was my lunch break, I didn't have time!
Me: *thinking* You wore untried shoes around your office all afternoon? What happened to the shoes you wore TO the office in the morning?
Me: *saying* I'm sorry, but we can't take them back. They have been worn.
HMC: But the shoes are defective! They hurt my feet! I have the receipt! You have to take them back.
Me: I can't take them back just because they didn't fit. You should have tried them on.
HMC: I want to talk to your supervisor.
I call the supervisor over, and the whole scene repeats itself, with HMC getting louder and shriller everytime. Supervisor gives her the EXACT same answers I did. She howls for the store manager, who actually did come down. He tells her the same thing.
HMC: I can't believe you would sell shoes like these! They're crap!
Store Manager (SM): We don't do the buying, the corporate office decides what we sell.
HMC: Well, you should tell them not to buy crap like these!
SM: That's why the shoes, even at full price, are inexpensive. They are shoes for fun, not for work.
HMC: I want you to call that shoe company, and tell them to make better shoes!
SM: 0_0
HMC: I want you to call them! These shoes are terrible! Call them and make them make better shoes!
HMC storms out of store, with neither refund NOR shoes.
SM, supervisor, and me all kind of look at each other, and crack up.
Yes, ma'am, we have the power to call a shoe company and tell them that their cheapo shoes don't stand up to office wear and insist that they make better shoes to sell to 13-yr-olds. Yeah.
We held her shoes for a week in the back, but she never came back for them.
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