So I get a call on the intercom today from my manager saying to shut off a lane... completely. No refund, no apology, just kill it.
They had like 30 minutes left too. I was a little hesitant, but hell, I'm gonna do what I'm told.
Come to find out, there was a guy on the lane, a BIG guy, that was using a 6lb ball.
and he's is CHUCKING it, really hard. So my manager goes up and takes the ball away, because the 6lb balls are meant for the little kids. They don't have a weight in them, and they can be cracked REALLY easily.
Of course, he throws a fit, and starts going off and demanding why he can't use it. So she informs him of why. Well the guy's father then comes up and starts spouting off.
BG = Big Guy
F = Father
AGM = Assistant GM.
** This isn't exact quotes, my manager was pretty good at relating the story to me though **
F: "I'm his physician and I say he HAS to use a 6lb ball".
AGM: "He can use an 8lb ball, they have a weight in them, so he won't break it."
F: "NO! He HAS to use this one!"
AGM: "Sorry, but he can't. It's better this way, because it's gonna cost you a LOT more to replace this ball if you break it."
BG: "But I'll hurt myself if I use a heavier ball!"
AGM: "Look, you're a big guy, 2 pounds is not going to hurt you... I can't let you use this ball, you HAVE to get a heavier one."
F: "I want to speak to you're manager!"
AGM: "I'm currently the manager on duty, however, if you really want to talk to him, you can call him on Monday morning."
** The GM is currently out of town for a family reunion type thing. Also, today is Saturday.**
F: "No! I want to speak to him now!"
AGM: "That's not possible, you can call him on Monday morning."
F: "Get him on the phone NOW!"
AGM: "No." (Then she walked away and told me to kill the lane.)
Seriously, this guy was only like 17, but he was HUGE. There is no way TWO extra pounds is gonna hurt him. Plus we only have so many 6lb balls, if one of them gets broken, that's one less kid that is gonna be able to bowl.
They had like 30 minutes left too. I was a little hesitant, but hell, I'm gonna do what I'm told.
Come to find out, there was a guy on the lane, a BIG guy, that was using a 6lb ball.
and he's is CHUCKING it, really hard. So my manager goes up and takes the ball away, because the 6lb balls are meant for the little kids. They don't have a weight in them, and they can be cracked REALLY easily.
Of course, he throws a fit, and starts going off and demanding why he can't use it. So she informs him of why. Well the guy's father then comes up and starts spouting off.
BG = Big Guy
F = Father
AGM = Assistant GM.
** This isn't exact quotes, my manager was pretty good at relating the story to me though **
F: "I'm his physician and I say he HAS to use a 6lb ball".
AGM: "He can use an 8lb ball, they have a weight in them, so he won't break it."
F: "NO! He HAS to use this one!"
AGM: "Sorry, but he can't. It's better this way, because it's gonna cost you a LOT more to replace this ball if you break it."
BG: "But I'll hurt myself if I use a heavier ball!"
AGM: "Look, you're a big guy, 2 pounds is not going to hurt you... I can't let you use this ball, you HAVE to get a heavier one."
F: "I want to speak to you're manager!"
AGM: "I'm currently the manager on duty, however, if you really want to talk to him, you can call him on Monday morning."
** The GM is currently out of town for a family reunion type thing. Also, today is Saturday.**
F: "No! I want to speak to him now!"
AGM: "That's not possible, you can call him on Monday morning."
F: "Get him on the phone NOW!"
AGM: "No." (Then she walked away and told me to kill the lane.)
Seriously, this guy was only like 17, but he was HUGE. There is no way TWO extra pounds is gonna hurt him. Plus we only have so many 6lb balls, if one of them gets broken, that's one less kid that is gonna be able to bowl.
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