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Dear Friends, it is now an hour and a half after clock in and I have just finished writing up a report about the goings in right at clock in time. Please, gather ‘round while I tell you about the Absolute Suckiest Man to ever live.
A guest in my hotel propositioned one of my housekeepers today. We will call him Mr R (to remove any racial sterotypes) and the housekeeper is A.
It started out nice enough, A tells says, with him requesting just towels. It got disturbing when he requested that she stay in the room for 45 minutes and that he would pay her for it. This scared her so she came down to the front desk and asked that the police be called.
This is where I come in. M tells me that the police will be coming in a few minutes and she tells me what happened to A.
The lovely boys in blue come in and ask what happened. M tells them.
OP: Officer P
OH: Ditto H
OR: Ditto R
M: Co-worker (who has 4 months of hotel work under her belt against my 2 and a half years)
K: Bossman/owner dude.
Me: Won’t let a jerk go without a lashing.
OP: So how do you want to do this. Do you want me to kick him out or just give him a warning?
M: I dunno…
Me: Boot him out.
OP: You sure?
M: Whatever you think…
Me: Kick him out, please.
OP: Do you want me to charge him?
M: ….
Me: No, but I want him gone.
M: … are you sure?
Me: Here, I’ll call K.
*does so and gets the okay to kick the guest out*
Me: He’s out.
OP: Okay.
He disappears upstairs while two more cops show up. Yay! I’m a sucker for a man in uniform!
OH: Do you have anything on this guy?
Me: I should, hold on a sec.
OH: Like a DL, DOB, that sort of thing?
Me: Crap, no one got his info. I’ll make sure to get it when he comes down.
OH: How come you didn’t get his information?
Me: I always do but didn’t check him in. I never photocopy their DLs. No one ever told me to but I will from now on.
OH: Yeah, you do that.
(Sidenote: I think he was a bit irked I didn’t have this guy’s info. I was too.)
OP comes back into the lobby and says the guy will be out in 15 minutes.
Me: Yay! I’m charging him for the nights he didn’t stay.
M: Can we do that?
Me: Yes.
M: …
Me: Look, if you want, call K and tell him I’m doing it.
Me calls K and K says that because he got a special rate (weekly rate, good for 7 nights minimum) to go ahead and charge him for the rest of his stay – three days. I do so while OP gets edgy waiting for the guy to come back downstairs so he goes up and gets him.
Guest: Can I have the number for <much more expensive hotel up the street>?
Me: Of course sir. I didn’t get your info at check in, can I see your ID please?
I photocopy his ID and begin my search for the more expensive hotel. No listing for it on google, but look! I have the manager’s number still on my recent call list.
I call the manager O because I can’t find the number. Since the guest is right in front of me I hold off telling him anything but he asks that I stop by after work and see him there. This happens a lot so I agree.
Me: Here’s the number sir.
Guest: Great, when’s my taxi coming?
Me: You didn’t ask for a taxi sir.
Guest: I’m asking now.
Me: One moment and I’ll call one for you.
See how nice I’m being to this slimeball?? I wanted to chuck something hard and brick shaped at him. I called the local cab company and they say it’ll be just a couple minutes because there are cabs in the area. I tell slimeball this and K breezes in and into my office.
K: What happened?
Me: Did you see that guy out there? This is what I know.
I tell him the story and show him the police report. The officers have left a mere two minutes before. I make a special folder and K keeps an eye on the slimeball from a crack in the shades. I tell K I want to call <other hotel> to give them a heads but what does he think?
K: Yes, do it.
Me: Hurray!
So I call the hotel and tell the front desk clerk all about it as calm as I can. He takes down the Guests’ name and tells me he’ll also tell his manager and get further directions from him.
I thank him, hang up, get some change from K because I’m out of quarters and write up the report. It has taken me half an hour to write this because I wanted to make sure my facts were correct.
So… how was you guys’ day so far?
A guest in my hotel propositioned one of my housekeepers today. We will call him Mr R (to remove any racial sterotypes) and the housekeeper is A.
It started out nice enough, A tells says, with him requesting just towels. It got disturbing when he requested that she stay in the room for 45 minutes and that he would pay her for it. This scared her so she came down to the front desk and asked that the police be called.
This is where I come in. M tells me that the police will be coming in a few minutes and she tells me what happened to A.
The lovely boys in blue come in and ask what happened. M tells them.
OP: Officer P
OH: Ditto H
OR: Ditto R
M: Co-worker (who has 4 months of hotel work under her belt against my 2 and a half years)
K: Bossman/owner dude.
Me: Won’t let a jerk go without a lashing.
OP: So how do you want to do this. Do you want me to kick him out or just give him a warning?
M: I dunno…
Me: Boot him out.
OP: You sure?
M: Whatever you think…
Me: Kick him out, please.
OP: Do you want me to charge him?
M: ….
Me: No, but I want him gone.
M: … are you sure?
Me: Here, I’ll call K.
*does so and gets the okay to kick the guest out*
Me: He’s out.
OP: Okay.
He disappears upstairs while two more cops show up. Yay! I’m a sucker for a man in uniform!
OH: Do you have anything on this guy?
Me: I should, hold on a sec.
OH: Like a DL, DOB, that sort of thing?
Me: Crap, no one got his info. I’ll make sure to get it when he comes down.
OH: How come you didn’t get his information?
Me: I always do but didn’t check him in. I never photocopy their DLs. No one ever told me to but I will from now on.
OH: Yeah, you do that.
(Sidenote: I think he was a bit irked I didn’t have this guy’s info. I was too.)
OP comes back into the lobby and says the guy will be out in 15 minutes.
Me: Yay! I’m charging him for the nights he didn’t stay.
M: Can we do that?
Me: Yes.
M: …
Me: Look, if you want, call K and tell him I’m doing it.
Me calls K and K says that because he got a special rate (weekly rate, good for 7 nights minimum) to go ahead and charge him for the rest of his stay – three days. I do so while OP gets edgy waiting for the guy to come back downstairs so he goes up and gets him.
Guest: Can I have the number for <much more expensive hotel up the street>?
Me: Of course sir. I didn’t get your info at check in, can I see your ID please?
I photocopy his ID and begin my search for the more expensive hotel. No listing for it on google, but look! I have the manager’s number still on my recent call list.
I call the manager O because I can’t find the number. Since the guest is right in front of me I hold off telling him anything but he asks that I stop by after work and see him there. This happens a lot so I agree.
Me: Here’s the number sir.
Guest: Great, when’s my taxi coming?
Me: You didn’t ask for a taxi sir.
Guest: I’m asking now.
Me: One moment and I’ll call one for you.
See how nice I’m being to this slimeball?? I wanted to chuck something hard and brick shaped at him. I called the local cab company and they say it’ll be just a couple minutes because there are cabs in the area. I tell slimeball this and K breezes in and into my office.
K: What happened?
Me: Did you see that guy out there? This is what I know.
I tell him the story and show him the police report. The officers have left a mere two minutes before. I make a special folder and K keeps an eye on the slimeball from a crack in the shades. I tell K I want to call <other hotel> to give them a heads but what does he think?
K: Yes, do it.
Me: Hurray!
So I call the hotel and tell the front desk clerk all about it as calm as I can. He takes down the Guests’ name and tells me he’ll also tell his manager and get further directions from him.
I thank him, hang up, get some change from K because I’m out of quarters and write up the report. It has taken me half an hour to write this because I wanted to make sure my facts were correct.
So… how was you guys’ day so far?
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