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not really sucky...

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  • #1

    not really sucky...

    ... but still really stressful. This may be a general work chat topic so feel free to move it if need be.

    ok, so I had a real WTF call today. The guy called in, by the time I spoke to him he had been on the phone to various call centers and hotels for over an hour and a half. So yeah he was a bit short and rude but I'd be too if I had been working on something for over an hour and a half...
    anyway onto the wtf

    me- you know
    sc- not sucky, but stressful

    me- how can I help you today
    sc- I hope you can, I've been working on this for over an hour and a half. Around three in the afternoon I spoke to K in central reservations, she told me that there was no longer availability at Hotel A but found me a room in Hotel B. I gave her a credit card and she gave me a credit card, but when I called in when I had to cancel no one could find it with my confirmation number or my name.
    me- ok, just to make sure, can I get your confirmation number?
    sc- yes is it 6852xxxx (the first four numbers are very important to the story)
    me- i'm sorry, I'm also not able to bring up that confirmation number, can I try with your name
    sc- yes, my last name is smith (it really was, which made it really hard because we had nearly 30 different smith's staying in the city I was searching in for the night he said he had... none were his reservation)
    me- and your first name please?
    sc- yes it's (removed)
    me-i'm sorry, I'm not seeing that reservation, can you hold for a while to check with my supervisor to see if he doesn't have some way to find it.
    sc- sure
    so I call the assist line, and I get T who is the coolest assist manager ever, he has saved my ass so many times, I owe him big
    T- assist, you owe me, how can get your sine number again smileyeagle?
    me- yeah, it's xxxx, and I may be owing you more by the end of the shift.
    T- what did you do this time.
    me- I didn't do anything this time... but this one is a hard one, I have a guest on the line, he says he made a reservation with K in the (city) central office (for the record, I know who he talked to, there is only one K who takes for that city) and I can't find his reservation under either his name or confirmation number.
    T- okay, so let me bring up our miracle software to see what I can do... ok, and go ahead with his name and confirmation number.
    me- ok, it's last name smith, first name (removed), arrival tomorrow, confirmation number 6852xxxx.
    T- wow that is bizarre, I can't find it either, and that looks like it should be valid... did the caller say he made the reservation around 3 or 3:30?
    me- yeah, how did you know?
    T- because that's the first 4 digits that herman was assigning to confirmation numbers during that time period.
    me- that is abnormal
    we finally ended up having to hand it off to a guest relations case manager... it was a long day
    Last edited by smileyeagle1021; 05-02-2008, 03:49 AM.
    If you wish to find meaning, listen to the music not the song
    Tags: None
  • #2
    If you say Mr. Smith's first name is Mario I'm going to have a conniption. (I know someone with that name who had a problem with reservations at a hotel and I'm curious if this is the same person.)

    Granted your CRS numbers look nothing like ours.
    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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    • #3
      Quoth Evil Queen View Post
      If you say Mr. Smith's first name is Mario I'm going to have a conniption. (I know someone with that name who had a problem with reservations at a hotel and I'm curious if this is the same person.)

      Granted your CRS numbers look nothing like ours.
      nope, first name wasn't mario

      and yeah, our conf numbers are always 8 digits all numbers starting with a 6...
      If you wish to find meaning, listen to the music not the song

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      • #4
        Ours generally start with a 4.

        Now that I've said that, you can probably figure out where I work.
        Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

        Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

        Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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        • #5
          Ours start with 8, and are also 8 digets long...hmm lol Did you ever find this guy's reservation?
          When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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          • #6
            Quoth Evil Queen View Post
            Ours generally start with a 4.

            Now that I've said that, you can probably figure out where I work.
            actually I figured it out around the time you mentioned paris... though that did help confirm my suspicion.

            Quoth thehippie777 View Post
            Ours start with 8, and are also 8 digets long...hmm lol Did you ever find this guy's reservation?
            I think I've staid at one of your hotels before... does it happen to be part of the same hotel group who has a toll free number with nothing but 8s and 0s?

            and no one was able to find it... unfortunately now the only thing we can do now is have guest relations flag his card number at any of the hotels that he may have been reserved at and make sure if it is on any of the systems charge a no show it can be immediately refunded... kinda sucks but there's nothing else that can be done... computer probably screwed up and now we have to deal with it.
            If you wish to find meaning, listen to the music not the song

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            • #7
              sc- yes is it 6851xxxx (the first four numbers are very important to the story)
              me- ok, it's last name smith, first name (removed), arrival tomorrow, confirmation number 6852xxxx.
              Ok, is that a typo or pertinent to the story?
              Time! Time! Time is what turns kittens into cats.

              Don't teach me a lesson; all I learn is that you are an asshole.

              I wish porn had subtitles.

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              • #8
                Quoth smileyeagle1021 View Post
                actually I figured it out around the time you mentioned paris... though that did help confirm my suspicion.
                My dear how wrong you are. I don't work there either. I never mentioned paris other then what a... well, lets leave that to the previous paris topic, shall we?

                But if you can guess I'll give you a cookie. It's a big chain hotel.
                Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

                Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

                Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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                • #9
                  Quoth depechemodefan View Post
                  Ok, is that a typo or pertinent to the story?
                  oops, typo... i'll have to fix that

                  Quoth Evil Queen View Post
                  My dear how wrong you are. I don't work there either. I never mentioned paris other then what a... well, lets leave that to the previous paris topic, shall we?

                  But if you can guess I'll give you a cookie. It's a big chain hotel.
                  oops, maybe that was hippie who mentioned paris...
                  Last edited by smileyeagle1021; 05-02-2008, 04:00 AM.
                  If you wish to find meaning, listen to the music not the song

                  Comment

                  • #10
                    Quoth smileyeagle1021 View Post
                    oops, maybe that was hippie who mentioned paris...
                    I believe it was.
                    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

                    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

                    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

                    Comment

                    • #11
                      Yeah, I mentioned Paris...not the city LOL I had to look the central reservations numbers up that we have. The most 8's are two, including the 1-800 lol But close, very close. The hotel chain is rather large...I guess much like most chains LOL
                      When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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