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Two stories of rudeness and annoyingness.
1. Yesterday, a guy comes in and complains about our flag being torn. Now I get that this guy is being patriotic and whatnot, and there's nothing wrong with that. We have had really high winds these past two days and a manager assured him that as soon as the storm was over, we would take the old flag down.
He shows up a second time. I know this because he told me about the first time he came in. He wanted a manager and before I could determine what the problem was so I could get the right person to help him, he starts complaining to me. "I talked to a customer service manager and they didn't do anything. If I have to come back again I will come in uniform and I will be yelling." Then he walked off before I could get anyone to help him and I stood there all
He shows up a third time. "Remember me?" He's standing there in his uniform, looking all grumpy, and it takes me a few minutes but I finally get a manager to come up there. Now this guy is maybe 6 feet tall, and the manager is a female maybe 5'6'' and skinny. He makes this manager go outside with him, at 9:30 PM, with no jacket, in the middle of this wind storm, and starts yelling at her and trying to cause a commotion and get other customers all riled up. She tries to explain to him that it is dark, and the weather is bad, and that you can't get to the flag without a ladder, which is dangerous, and that someone would take care of it as soon as the storm passed.
But this wasn't good enough for Mr. Patriotic. Finally my boss got so annoyed that she apparently found someone brave or stupid enough to climb a ladder in 50 mph winds to take down the flag. I would have made him go get it himself if he were so concerned about it. It's one thing to be patriotic, it's another to be rude, and yell at women, and risk the possible injury of someone else over a piece of cloth. I mean, really now, couldn't it have waited till morning? Apparently they don't teach manners or respect in the military.
2. Today seemed like it would be a better day, until I got a gem of a lady returning items. She had 4 items, 1 with a receipt, one with half of a receipt, and 2 with no receipt (her husband had the receipt for those, apparently). I asked her what happened to the other half of the torn receipt, and she says, "Oh, it was too long and I didn't want to carry that much paper with me."
I explained to her that without the date and the receipt number (either the barcode or the list of numbers that I can type in if the barcode gets torn off), that it's not a valid receipt. Now, if our register eats the bottom of the receipt, as is known to happen, I try and get my manager to override the no receipt junk like checking an ID and putting the stuff on a gift card. But since this lady did this herself, I checked her ID and put it on a gift card. I put maybe $28 or so on the card, for two CDS, and a $4 item that was from the torn in half receipt.
So I put the torn receipt item and the no receipt item returns on a gift card, and the one with a receipt got returned back to her credit card. She then goes off on me, saying that she didn't get credit for all of her items, and when I told her that she got the value of them on a gift card, she complained even more. "I should have come here before I did my shopping so I could have used this giftcard," "And I can't even use the gift card for cash here." Blah blah blah.
Then she complains that I am difficult to work with. I have her sign the return slips and she tries to keep them. When I ask for them back, she says, "I need receipts for those returns." I hand her the one that shows what is going back to her card, and the little slip that shows the balance on the gift card. Again, not good enough for her. She then demands her original receipts back, which I had already given her. Still, I searched the counter to make sure I didn't have them, and sure enough, no receipts.
She then gives me an evil look and says, "You're so difficult. If I ever come here again, I am not coming to you." She stomps off and hollers, "YOU HAVE A DIFFICULT PERSON OVER HERE!" as she rounds the corner. Sorry, ma'am, next time you want to do a return, call the store first, and I'll have the red carpet and ye royal olde trumpeters there to announce your arrival. I will make sure to learn some sort of Harry Potter spells so I can make your half a receipt magically become whole and work with the return register. Then, I will give your your refund in the finest gold coins, while dancers, jugglers, and flire swallowers pay homage to your awesomeness by performing. And finally, as you leave, confetti and balloons will rain from the sky, and we will have the Hallelujah Chorus play through the store's speaker system. How dare I not realize you are not like everyone else? Rules need not apply to you. Sorry, next time I will get it right.
1. Yesterday, a guy comes in and complains about our flag being torn. Now I get that this guy is being patriotic and whatnot, and there's nothing wrong with that. We have had really high winds these past two days and a manager assured him that as soon as the storm was over, we would take the old flag down.
He shows up a second time. I know this because he told me about the first time he came in. He wanted a manager and before I could determine what the problem was so I could get the right person to help him, he starts complaining to me. "I talked to a customer service manager and they didn't do anything. If I have to come back again I will come in uniform and I will be yelling." Then he walked off before I could get anyone to help him and I stood there all
He shows up a third time. "Remember me?" He's standing there in his uniform, looking all grumpy, and it takes me a few minutes but I finally get a manager to come up there. Now this guy is maybe 6 feet tall, and the manager is a female maybe 5'6'' and skinny. He makes this manager go outside with him, at 9:30 PM, with no jacket, in the middle of this wind storm, and starts yelling at her and trying to cause a commotion and get other customers all riled up. She tries to explain to him that it is dark, and the weather is bad, and that you can't get to the flag without a ladder, which is dangerous, and that someone would take care of it as soon as the storm passed.
But this wasn't good enough for Mr. Patriotic. Finally my boss got so annoyed that she apparently found someone brave or stupid enough to climb a ladder in 50 mph winds to take down the flag. I would have made him go get it himself if he were so concerned about it. It's one thing to be patriotic, it's another to be rude, and yell at women, and risk the possible injury of someone else over a piece of cloth. I mean, really now, couldn't it have waited till morning? Apparently they don't teach manners or respect in the military.
2. Today seemed like it would be a better day, until I got a gem of a lady returning items. She had 4 items, 1 with a receipt, one with half of a receipt, and 2 with no receipt (her husband had the receipt for those, apparently). I asked her what happened to the other half of the torn receipt, and she says, "Oh, it was too long and I didn't want to carry that much paper with me."
I explained to her that without the date and the receipt number (either the barcode or the list of numbers that I can type in if the barcode gets torn off), that it's not a valid receipt. Now, if our register eats the bottom of the receipt, as is known to happen, I try and get my manager to override the no receipt junk like checking an ID and putting the stuff on a gift card. But since this lady did this herself, I checked her ID and put it on a gift card. I put maybe $28 or so on the card, for two CDS, and a $4 item that was from the torn in half receipt.
So I put the torn receipt item and the no receipt item returns on a gift card, and the one with a receipt got returned back to her credit card. She then goes off on me, saying that she didn't get credit for all of her items, and when I told her that she got the value of them on a gift card, she complained even more. "I should have come here before I did my shopping so I could have used this giftcard," "And I can't even use the gift card for cash here." Blah blah blah.
Then she complains that I am difficult to work with. I have her sign the return slips and she tries to keep them. When I ask for them back, she says, "I need receipts for those returns." I hand her the one that shows what is going back to her card, and the little slip that shows the balance on the gift card. Again, not good enough for her. She then demands her original receipts back, which I had already given her. Still, I searched the counter to make sure I didn't have them, and sure enough, no receipts.
She then gives me an evil look and says, "You're so difficult. If I ever come here again, I am not coming to you." She stomps off and hollers, "YOU HAVE A DIFFICULT PERSON OVER HERE!" as she rounds the corner. Sorry, ma'am, next time you want to do a return, call the store first, and I'll have the red carpet and ye royal olde trumpeters there to announce your arrival. I will make sure to learn some sort of Harry Potter spells so I can make your half a receipt magically become whole and work with the return register. Then, I will give your your refund in the finest gold coins, while dancers, jugglers, and flire swallowers pay homage to your awesomeness by performing. And finally, as you leave, confetti and balloons will rain from the sky, and we will have the Hallelujah Chorus play through the store's speaker system. How dare I not realize you are not like everyone else? Rules need not apply to you. Sorry, next time I will get it right.
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