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  • Customer complaint

    This is a story a friend of mine told me that happened to him. My friend works at a car wash. He was at the /desk/ if you would, when he saw a car come up. He went to help the girl, asked what she wanted, she paid and all that. THe girl apperently saw some kind of extra prize thing. (What I'm not sure), but customers only get it if they get the /super/ wash. Now, he was reaching over to get one for her just to be a nice guy. Then she started to be, well a SC.

    "Well, my husband got that super wash yesterday, and he didn't get one, so can I have one?". My coworker, still being the nice guy he is, gave it to her regardless. She left. All is good.

    So he thought. He is starting to understand the unbelivible will we all have to stand customers. He got called into manager office the next day. Apperently some customer called to complain, that he spent five minutes on the phone before helping him, that was pissed off he had to /wait/ on her, and then called the customer names. The manager reviewed the tape.

    Wow. He took all of three seconds to turn to her to help her out. Never called her names. Did all he could to help her. Got her car cleaned, and she left.

    Can you guess which customer called to complain? If you guess the /greedy/ sc I described above, you win a prize! A prize at the car wash that you get if you get a super wash! (I think its a car scent tree).
    Military Spouse Support.
    http://www.customerssuck.com/board/group.php?groupid=45
    Plaidman's Minions: Telecom_Goddess: Dungeon Minion

  • #2
    what. the. !? Even for an SC that's absolutely insane!

    Please, for the love of all that's good and holy, tell me your boss backed the employee (memories of Vinegar Boy epic flash by)
    Your true character is who you are when no one is looking.
    --Unknown

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    • #3
      I still remember my first customer complaint ever, I was working down the clearance aisle throwing the non clearance items left by customers in a cart, when some biotch started to move my cart to the next aisle. I told her I needed that, and she threw a tantrum. She stormed out of the aisle and I heard her tell her friend how I had jumped on her. Then when she complained to management it somehow became a story about how I yelled at her child. I'm starting to think some customers imagine things that could have happened and are then delusional enough to believe they did happen. It's the only thing I can think of to explain this phenomena.
      wouldn't lube work better in a f***ing machine?
      ----
      Yes, that’s right. It’s a pair of gold foil headphones. Gold foil. Finally, headphones just as awful as your taste in music.

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      • #4
        Quoth karath View Post
        what. the. !? Even for an SC that's absolutely insane!

        Please, for the love of all that's good and holy, tell me your boss backed the employee (memories of Vinegar Boy epic flash by)
        Oh of course. My friend boss showed him for the hilarity of it. To see a customer complaint do such an epic failure on her half.
        Military Spouse Support.
        http://www.customerssuck.com/board/group.php?groupid=45
        Plaidman's Minions: Telecom_Goddess: Dungeon Minion

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        • #5
          My manager once told a lying complainer "Really? Ed did that? That sounds very uncharacteristic of him."

          and of course when shown the tape the SC decided she'd made a mistake and it really happened at a different store.

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          • #6
            Thank God for the tape....and a good manager.
            I don't get paid enough to kiss your a**! -Groezig 5/31/08
            Another day...another million braincells lost...-Sarlon 6/16/08
            Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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