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So, I had something I just had to write about. As some of you know I now work for a place taking calls for Emergency Roadside Services. for some big name place.
Today I got Mr Asshat.
He calls in wanting me to inflate his tire for him. This is a service we do not provide. He then asks me to patch his tire for him. Yet another service I do not provide I then take it apon myself to offer that we change his tire. This he accepts.
What is the issue you ask?
Well let me tell you. He then tells me that he would like for them to arrive in the morning. We do not offer appointment service. this is for EMERGENCY not conveience.
This of corse sets him off. He states to me that, calling the night before is more than enough warning that we should be able to do it. There is of corse no way in my system to set up appointments.
I offer to put this call on hold so that he may call in the morning and get them to send it out. All he owuld need to do is call. He iterates how that is too big of an inconveieance. That he has been a member for 3 years and not used any service. (way too go but I wouldnt give it to a person who has had the service for 50 years)
After I calm him down and explain the policy he tells me to go ahead and send out service.
To do so I have to put him on hold and call the service provider. Who by the way, is not very nice ans was making noises like a dying walrus in the background.
SO I hang up with the service provider and am about to click on Mr Asshat to tell him the eta. And he hangs up. So I have to call him back.
When I call him back Mr. Asshat decides to tell me to cancel the call. He does not feel like watching someone change his tire tonight. As he is tired from playing golf.
So that means I need to call the suspected torturer of walruses back to tell them to go back to their regular diversions. The walrus will get no rest tonight.
Mr Asshat I hate you. See my avatar? Ya thats directed to you.
Today I got Mr Asshat.
He calls in wanting me to inflate his tire for him. This is a service we do not provide. He then asks me to patch his tire for him. Yet another service I do not provide I then take it apon myself to offer that we change his tire. This he accepts.
What is the issue you ask?
Well let me tell you. He then tells me that he would like for them to arrive in the morning. We do not offer appointment service. this is for EMERGENCY not conveience.
This of corse sets him off. He states to me that, calling the night before is more than enough warning that we should be able to do it. There is of corse no way in my system to set up appointments.
I offer to put this call on hold so that he may call in the morning and get them to send it out. All he owuld need to do is call. He iterates how that is too big of an inconveieance. That he has been a member for 3 years and not used any service. (way too go but I wouldnt give it to a person who has had the service for 50 years)
After I calm him down and explain the policy he tells me to go ahead and send out service.
To do so I have to put him on hold and call the service provider. Who by the way, is not very nice ans was making noises like a dying walrus in the background.
SO I hang up with the service provider and am about to click on Mr Asshat to tell him the eta. And he hangs up. So I have to call him back.
When I call him back Mr. Asshat decides to tell me to cancel the call. He does not feel like watching someone change his tire tonight. As he is tired from playing golf.
So that means I need to call the suspected torturer of walruses back to tell them to go back to their regular diversions. The walrus will get no rest tonight.
Mr Asshat I hate you. See my avatar? Ya thats directed to you.
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