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What does "One minute, please," mean to you?

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  • What does "One minute, please," mean to you?

    Our modem has been down for three days. Yes, three days, which means every single credit card and check that people present had to be called in. Well, we finally get the solution to our problem today, with the wonderful tech guy walking me through it on the phone after our new modem came in. The call took a while because I kept being interrupted by Mr. Amazing Super Stupid Fun Time Idiot Question Guy.

    So here's the question: When someone is on the phone, does that automatically compell you to ask inane questions over and over again after I've told you repeatedly to please hold on one minute while I finish the call? Because that's what this complete sack of moron did.

    This guy was the only person in the store. So as I'm halfway under the counter trying to find the phone jack, he leans over and asks, "Is this game any good?" I lean up, phone to my ear. "I'm sorry sir, I don't own a PSP so I don't know, but if you'll hold on one minute I'll try and help you pick something out when I'm off the phone."

    He nods and goes back to the wall. And half a minute later after I've crawled back under, speaking in an audible voice to the tech on the phone: "What about this one?"

    "Sir, if you'll just give me a minute I'll be with you. I'm fixing our modem and I need to hear what our tech is saying so that I can take debit cards and checks."

    He nods, and wanders off again. In the span on five minutes, rinse-fucking-repeat. At least ten times. I counted. At one point the tech, who could hear my conversation and what Idiot was asking, asked, "Is that guy serious?"

    Now, if you're having a real problem of if you're in a hurry I can understand needing my help immediately; in that case, I would have asked the tech to please hold on, as much as I wouldn't like doing that because I didn't want to waste his time (figuring he had other calls to make.) But when you're lazily wandering around the store in circles, picking up anything that happens to touch your greasy little stupid fingers just to ask me "Did you like this game? Is this game any good?" then you can royally fuck off until I'm done fixing something vital to our POS.

    Ugh.
    Would you like a Stummies?

  • #2
    I have coworker who did that to me while i was on with a tech. Told him to hold on I was on with tech support, it would just be a moment and I would get to him as soon as I could. He told me "I'm a customer now I need help now, would you say that to a customer who you did not work with?"

    The little blue haired lady said it for me, "Yes, she would, she told me that not five minutes ago, the problem seems very serious." She said it so sagely clutching her rattan purse I wanted to just hug her.

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    • #3
      Quoth Aislin View Post

      The little blue haired lady said it for me, "Yes, she would, she told me that not five minutes ago, the problem seems very serious." She said it so sagely clutching her rattan purse I wanted to just hug her.
      I would've wanted to hug her too!!!
      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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      • #4
        God that reminds me of working at a Renaissance Festival. I just do the sales sepal, give the customer info on how the product works and then direct them to the line in front of my manager to take the credit cards. Since we have to use the old knuckle grinders -no phone lines, everything’s cell phone- going through credit cards always takes a few minutes, but we wont finish the sale until the cards been called in. I always get at least one person holding up a credit card trying to get me to ring them up. Sorry, no machinery on me, I’ve already directed you to the line, your going to have to spend 10 minutes waiting because there are 5 people in front of you. Better yet you can’t get what we’re selling anywhere else on the fairgrounds or off. Wahahahaha.

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        • #5
          Quoth marty View Post
          Mr. Amazing Super Stupid Fun Time Idiot Question Guy.
          Hilarious.

          How old was this guy? He sounds like one of those idiot teenagers that hang out in stores like wm because there's nothing else to do in their sad lives.
          Excuse me, good sir paladin, can you direct me to your EVIL district?

          http://www.dywhcomic.com

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          • #6
            Quoth Apathy View Post
            Hilarious.

            How old was this guy? He sounds like one of those idiot teenagers that hang out in stores like wm because there's nothing else to do in their sad lives.

            He looked like one of the local college students, but the vacant look in his eyes was absolutely astounding.
            Would you like a Stummies?

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            • #7
              or the person who feels he (or she) is entitled to an update or explanation of exactly what went wrong, while you're trying to fix it... with no ability to understand... that answering every single "why" will actually make things worse.

              And far too often you just can't tell them the truth (but if you can you're lucky)
              "I am busy fixing this. Every time someone demands a full technical explanation, I have to *stop* fixing this to explain everything. So... do you want an explanation and a longer wait, or do you just want me to finish fixing it already?"

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