I will kill you! And call the police! (long)

[customersruinmylife]

So, last night in the UK, there was a huge football match playing. We had it on. Great fun. About two hundred extremelly drunk Manchester United fans. Oh happy day.

So, Manchester won. A guy decided to buy a bottle of our (cheapest) champagne to celebrate.

Me: That is £xx.xx please.

He handed me his card. Just as I was about to swipe, our computer decided to crash, so I had to wait for everything to restart.

Me: OK, just so you know sir, our computer has just gone down. It'll be up and running in about five minutes, so if you want to go take a seat, I'll bring your card over to you.
SC: I'm not leaving you with my card!
Me: It'll only be five minutes. If you want to stay here then you're more than welcome.
SC: Give me my card back.
Me: I'll give you it back when the system is up and running.

I pointed to what was coming up on my register.

Me: See, the system is down. I'm just waiting for the computer to restart. Once it's done, I'll be able to complete the transaction.
SC: I am NOT leaving you with my card.
Me: Well I'll wait here as well.
SC: You'd bloody well better. I'm watching you.

About a minute passed.

SC: Somethings not right here! Why have you had my card for so long! You're stealing! That's what you've been doing! You've been stealing from my card!
Me: Sir, as you have quite clearly pointed out, you have been watching me. I have not moved an inch in the past minute, how could I possibly be stealing from your card?
SC: You're a thief! You've been stealing!

At this point, the computer started working.

Me: Right, its up and running again.

I put through the transaction.

Me: If you could just sign there for me.
SC: I'm not signing anything! You've been stealing!
Me: Sir, the transaction has already gone through. The money is going to be taken out of your account if you sign this slip or not.
SC: I'm not signing it! You're not having my money.

A co-worker who was having as bad a day as I was having jumped in.

CW: Oh for God's sake! The transaction has gone through. The money has been taken out of your account. It makes no difference if you sign the slip or not.

She took the slip off him, scribbled down a fake signature and stuffed it in the register.

SC: I want my money back.
Me: You're not getting your money back.
SC: I want my money back, for the inconvience.
Me: You're not getting it back.
SC: I'm going to wait around after this place closes, and I'm going to kill you.

Co-worker and me burst out laughing.

SC: I'm going to call the police. This is not on.
Me: Call the police. And tell them you're going to kill me as well. I'm sure they'd love that.
SC: I'm calling the police.

At this point, co-worker and me were laughing in his face. Several customers around him were killing themselves laughing as well.

SC: I want to speak to a manager.
Me: I am a manager.
SC: I want to speak to a manager that is not you.
Me: No. I'm not wasting their time on you.
SC: I just paid £xx.xx for this champagne! And you've been stealing from me! So God knows how much money I've lost. I want my money back.
Me: You also threatened to kill me.
SC: You had my card! Why wouldn't you give me my card back!
Me: Because the transaction hadn't gone through! If I gave you your card back, you could have left the building or anything without paying for the champagne.
SC: So you're saying you think I'm a thief.
Me: Well you seem to enjoy calling me one.
SC: I'm calling the police.

At this point, a friend appeared.

Friend: What the fuck are you doing?
SC: He has been stealing from me!

I give his friend the run down of the situation.

Friend: *to SC* Right, come on you idiot. Bring the champagne over.
SC: Fine.

The SC threw the pen he was holding at my face.

Me: OK, that's it.

I took the champagne out the bucket and put it back in the fridge.

Me: Get the fuck out.
SC: You can't do that! I'm calling the police!
Friend: No you're not. We're leaving before he gets the police on you.
SC: You'd better hope I'm not outside when you leave here!

The friend dragged him away. The friend returned about ten minutes later, shook my hand, apologized and gave me a tip.

Co-worker and me drank the champagne when we closed

[Samaliel]

At this point, co-worker and me were laughing in his face. Several customers around him were killing themselves laughing as well.

So, he did try to kill you. Looks like his aim was off, though.

Idiocy shoulld be listed as a weapon of mass destruction, if only for the braincells...

[Apathy]

Excellent work all around.
I assume this guy was already drunk, right? Either that or just painfully stupid. Although there's no reason it can't be both.

[BaristaTrav]

Man, what is with those UK football rowdies? They make us American football fans look like civilized and cultured. (well, some of us) You should have called the police for him so they could have a good laugh at his story as well.

[rerant]

Was this the game against Toronto FC? I know nothing of this sport but apparently my team had a game yesterday.

In any event the SC got exactly what was coming to him. His own idiocy caused him to be ejected from the bar with a charge for champagne he didn't even get to drink.
What a sucker.

[Becks]

SC: I'm going to call the police. This is not on.
Me: Call the police. And tell them you're going to kill me as well. I'm sure they'd love that.

If only he had. :wistful sigh:

[donruss]

Big time suck on his part but your CW signing a fake name on his CC slip is Forgery and that is a crime. Also, after you kicked him out, you took his champaigne, isnt that called theft, which is also a crime if I am correct?

[ReadyToRetire]

Big time suck on his part but your CW signing a fake name on his CC slip is Forgery and that is a crime. Also, after you kicked him out, you took his champaigne, isnt that called theft, which is also a crime if I am correct?

I was about to say the same thing.
Turns out the SC was right, you did steal from him...unless you voided the CC charge.

[CorDarei]

Was this the game against Toronto FC? I know nothing of this sport but apparently my team had a game yesterday.

i don't think they're even in the same league....

I was about to say the same thing.
Turns out the SC was right, you did steal from him...unless you voided the CC charge.

i agree with this.

[Jacen]

unless you voided the CC charge.

I'd say it's likely he did, but it doesn't sound to me like the SC would know how to dispute a credit card transaction anyway. He seemed to have no idea how one worked.

[chinashirtgirl]

Turns out the SC was right, you did steal from him...unless you voided the CC charge.

If the champagne was already open then the OP couldn't resell it. He would have had to dump it so why not drink it instead? Rowdy people often use the excuse that they've paid for their drinks so they should be allowed to stay and finish them when they're about to be kicked out for their behavior. Should he just let every rowdy person stay in the bar and cause trouble just because they've paid for their drinks?

Maybe he should refund the money and eat the cost of the champagne, but I don't think it's stealing when it was the customers own behavior that got him kicked out before he could drink what he bought.

Just my

[greensinestro]

Both of you are kind of wrong in this. You took the guy's champagne after he paid for it, which would be like stealing, your co-worker scribbled a signature, which could be called forgery, and you cursed the guy out, coming down to his level. Also, once my life is threatened like that, I would have called the police anyway. If you had his card information, the police could still have intervened at a later point by tracking down his address.

Now, unless you want to tell us that you voided his sale, then took his champagne back, we're cool there.

[CorDarei]

If the champagne was already open then the OP couldn't resell it. He would have had to dump it so why not drink it instead?

but was it opened? didn't seem like it from the OP....

[chinashirtgirl]

but was it opened? didn't seem like it from the OP....

Oh, I assumed it was opened or why all the hassle with not handing him back his card? I mean if it wasn't opened then he could have just got his card back and not paid for it couldn't he?

That's why I thought it was already opened.

[Irving Patrick Freleigh]

This story really belongs in Cursing Out Coworkers. Or Sightings of a sucky employee.

No matter how sucky the customer was, your co-worker forged his signature. Last time I checked, that was a crime. If I were lucid enough to see somebody doing this to me, you better believe I'd be calling the police.

The thing to do would be to take away the champagne once he refused to sign the credit card receipt. Or if it was a debit card, he refused to sign the receipt or enter his PIN.

As far as the taking away of the champagne, I don't see how it's theft since you normally don't get to finish your drink or take it with you if you get kicked out.

As far as the game itself, I watched a good part of it and was rooting for Chelsea since we have at least a couple Chelsea fans on this board. If only the player from Chelsea hadn't slipped on his penalty kick this all could have been avoided.