I work as an Appointment Setter for a major Ford dealership in my area. Aside from calling internet leads to make appointments with a salesperson, sometimes we get calls from customers about the ads we put out on TV,print (Autotrader, etc.),internet and radio for the new or used cars. Anytime a customer calls in, me and my coworkers have to take down the info and give it to a new or used car manager to assign to a salesperson to callback the customer, but sometimes the customer wants to speak with a salesperson NOW.
This guy that called in got to nowhere pretty fast.
Me= Yours Truly
SC=Sucky Customer
R=My Boss
Me: ________ Ford, how can I help you?
SC: I want to speak to a car salesman.
Me: Are you asking about a new or used car?
SC: I SAID I want to speak to a car salesman (gruffly)
Me: Sir, I need to know if you want new or used cars before I can put you through to a salesperson.
SC: Can you hear me? (in a rude tone)
Me: Yes (getting agitated,while keeping my "Kool-Aid smile")
Sc: I want to speak to a car salesman!
Me: One moment sir.
<places SC on hold>
Me: Hey, R. I have a guy on the phone who wants to speak to a sales person but won't give me any information or tell me if he wants a new or used car, who should I transfer it to?
R: Put him through to me.
<takes SC off hold>
Me: Sir, I will transfer you now.
<transfers SC to R>
Note: I only overheard some parts of the conversation...I couldn't tap into his phone and listen in.....
R: ________ Ford, this is R.
SC: rabble rabble rabble!!!!
R: I am the Internet Manager, she is a <my oh so glorified title to the customers> Customer Coordinator, there is no need to be upset with her. She was trying to help you.
SC: rabble, rabble rabble!!!!
<R hangs up on him>
This guy that called in got to nowhere pretty fast.
Me= Yours Truly
SC=Sucky Customer
R=My Boss
Me: ________ Ford, how can I help you?
SC: I want to speak to a car salesman.
Me: Are you asking about a new or used car?
SC: I SAID I want to speak to a car salesman (gruffly)
Me: Sir, I need to know if you want new or used cars before I can put you through to a salesperson.
SC: Can you hear me? (in a rude tone)
Me: Yes (getting agitated,while keeping my "Kool-Aid smile")
Sc: I want to speak to a car salesman!
Me: One moment sir.
<places SC on hold>
Me: Hey, R. I have a guy on the phone who wants to speak to a sales person but won't give me any information or tell me if he wants a new or used car, who should I transfer it to?
R: Put him through to me.
<takes SC off hold>
Me: Sir, I will transfer you now.
<transfers SC to R>
Note: I only overheard some parts of the conversation...I couldn't tap into his phone and listen in.....
R: ________ Ford, this is R.
SC: rabble rabble rabble!!!!
R: I am the Internet Manager, she is a <my oh so glorified title to the customers> Customer Coordinator, there is no need to be upset with her. She was trying to help you.
SC: rabble, rabble rabble!!!!
<R hangs up on him>
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