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  • Going Nowhere

    I work as an Appointment Setter for a major Ford dealership in my area. Aside from calling internet leads to make appointments with a salesperson, sometimes we get calls from customers about the ads we put out on TV,print (Autotrader, etc.),internet and radio for the new or used cars. Anytime a customer calls in, me and my coworkers have to take down the info and give it to a new or used car manager to assign to a salesperson to callback the customer, but sometimes the customer wants to speak with a salesperson NOW.

    This guy that called in got to nowhere pretty fast.

    Me= Yours Truly
    SC=Sucky Customer
    R=My Boss


    Me: ________ Ford, how can I help you?

    SC: I want to speak to a car salesman.

    Me: Are you asking about a new or used car?

    SC: I SAID I want to speak to a car salesman (gruffly)

    Me: Sir, I need to know if you want new or used cars before I can put you through to a salesperson.

    SC: Can you hear me? (in a rude tone)

    Me: Yes (getting agitated,while keeping my "Kool-Aid smile")

    Sc: I want to speak to a car salesman!

    Me: One moment sir.

    <places SC on hold>

    Me: Hey, R. I have a guy on the phone who wants to speak to a sales person but won't give me any information or tell me if he wants a new or used car, who should I transfer it to?

    R: Put him through to me.


    <takes SC off hold>

    Me: Sir, I will transfer you now.

    <transfers SC to R>

    Note: I only overheard some parts of the conversation...I couldn't tap into his phone and listen in.....


    R: ________ Ford, this is R.

    SC: rabble rabble rabble!!!!

    R: I am the Internet Manager, she is a <my oh so glorified title to the customers> Customer Coordinator, there is no need to be upset with her. She was trying to help you.


    SC: rabble, rabble rabble!!!!

    <R hangs up on him>
    I don't get paid enough to kiss your a**! -Groezig 5/31/08
    Another day...another million braincells lost...-Sarlon 6/16/08
    Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

  • #2
    I like your boss.
    "...WHY DO YOU TEMPT WHAT LITTLE FAITH IN HUMANITY I HAVE!?!" ~ Kalga

    "DO NOT ENRAGE THE MIGHTY SKY DRAGON." ~ Gravekeeper

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    • #3
      Haha, that's great.
      "Always stand near the door." -- Doctor Who

      Kuya's Kitchen -- Cooking, Cooking Gadgets, and Food Related Blather from a Transplanted Foodie

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