no, you aren't funny and you can't make me care.

[Aislin]

Today at the lab we had a typical idiot

He walks up to me as I am walking back behind my counter with a huge box of film to be sent out to our out lab.

"Are you the tech of the group over here?Oh, (real name), you are just who I was looking for the girl last night said you would help me with my problem." he says this in a tone trying to get me to smile and laugh, kind of a teasing tone.

I give him the look that says "Besides being stupid and annoying like a yappy dog what the hell is your problem.

Now, I am the most tech sauvey person in my lab but the only time they ask this question is a) they are someone from our tech dept. at the main office and don't want to waste time with someone who can't explain what is wrong with whatever is broken, or b) some other lab rat is pawning off an idiot on me. It is too late for a tech to be coming out to repair anything and we are running just fine so idiot it is.

"How do I get my photos off my phone"
there are 3 ways, all of them are hard, annoying and require brains.

And no I won't do them for anyone because being nice to this type of customer only leads to more issues. I give him a direction sheet and heard him to a kios and walk away.

He starts to whine. "But the blonde girl last night said you would help meeee" and tries to shove his phone and phone cable into my already full hands. One, no one is blonde in my lab who works nights. We have 3 brunettes and a fake red head. Two, I did help him, I gave him the instructions he needs to get his stuff off his phone. Three, I was in the middle of something before he grabbed me and there are 2 other people he could have bothered but because someone pawned him off on me he thought I was obligated to stand and hold his hand while he printed his pictures.

"That girl told me you would help me."

Pointing to my most favorite coworker.
Brunette, was blonde, NINE YEARS AGO!

So I reintroduce them and leave them to sort out what the hell they want to do while I take care of the customer I was trying to help originally by finding the film she mistakenly put in the send out service instead of the one hour.

about 25 minutes later as I am wrapping up that order he comes to the counter with my coworker unhappy that his pictures he got off his phone look so shitty and I over hear "she told me they would look good" pointing to me.

yeah, right.

Mr blame game left without any photos.

[Ree]

I don't really see suckiness on the part of the customer, other than not realizing you were in the middle of helping someone already.
By your own admission, what he wanted to do was complicated. It's not as if he was bothering you over something trivial. He was asking you to do your job.
You hit him with attitude from the start.

he says this in a tone trying to get me to smile and laugh, kind of a teasing tone.

I give him the look that says "Besides being stupid and annoying like a yappy dog what the hell is your problem.

It's not his fault that someone sent him to you.
You are, according to your story, the most tech savvy person working there, so why get attitude when that means waiting on a customer who obviously is not as smart about things like that?
I find this comment really arrogant.

there are 3 ways, all of them are hard, annoying and require brains.

You are implying he has no brains, just because he asked for help with something he didn't understand, and you did.

You could have just said, "I will be with you in a moment after I finish with this customer."

If he got pissy and refused to wait, then he would be sucky.

No offense, but if I had been that customer, I wouldn't be coming back there.

[marasbaras]

Me: My manager told me you were going to leave.

[powerboy]

I don't really see suckiness on the part of the customer, other than not realizing you were in the middle of helping someone already.
By your own admission, what he wanted to do was complicated. It's not as if he was bothering you over something trivial. He was asking you to do your job.
You hit him with attitude from the start.

No offense, but if I had been that customer, I wouldn't be coming back there.

I agree with Ree. He was asking for help and you were pissy right off the bat. I would have said something too you and your manager. I would be taking it to corporate and letting them know about your attitude with the customers.

[marasbaras]

Ree, powerboy ... we may not be getting the whole story. After all, the guy did go EW in the end claiming that Aislin said the pictures would turn out well (unless you have a very expensive cell phone with decent optics, that's NEVER going to happen).

[Ree]

... we may not be getting the whole story.

You're right that we didn't hear his tone or approach when he came up. From the account, he seemed to be joking and using a teasing tone with her to get a smile.
Goodness knows, we do get tired of the ones who crack jokes and spout cliches because they think they're funny.

It sounds to me, though, that he had already been in once on the previous night, and nobody would help him, referring him to Aislin the next day. That was not his fault.

I just would have been more in agreement with the "sucky" part if she had said, "I will be right with you," and he didn't accept that, or he stood there and demanded she help him, rather than attempt it on his own with someone else's help, which is what he ended up doing.

The 'EW' part at the end may have been more of a misunderstanding on his part.

Just as she never told him they would turn out good, nowhere in the story did she say that phone pics would be crappy.
She only said it was possible to get them off the phone, but it was difficult.

Did anyone at any time in his two visits to the store say, "It can be done, but keep in mind that pictures from a cellphone will not be of a good quality when they're printed"?
He probably should have realized that himself, but not everyone does.

I just think he got labelled an idiot right off the bat because he came in trying to joke his way into service.

Seriously, if I had to make 2 trips to store just to get someone to help me, and then when the person to whom I was referred also refused to help and pretty much said, "do it yourself," (despite the clerk knowing all the time that the process was "hard and annoying and required brains"), I would be steamed too.

[marasbaras]

Seriously, if I had to make 2 trips to store just to get someone to help me, and then when the person to whom I was referred also refused to help and pretty much said, "do it yourself," (despite the clerk knowing all the time that the process was "hard and annoying and required brains"), I would be steamed too.

If you're right, I'm definitely with you there, Ree.

[Ree]

It's not that I don't sympathize or understand how Aislin felt, because I go through that on a daily basis.
I live in a store where "Pass the Buck" is the motto, and there are times when I want to scream because nobody will step up and make a decision or do the legwork to solve an issue, and they send the customers to me, even though I am already overloaded with other jobs.

I know if I don't rein it in, I will end up taking it out on the customer, and it really isn't their fault that nobody else would help them.
That's what I always have to tell myself.
All they wanted was some help, and it's my job to do that now.

Sometimes it does backfire, and because I did such a competent job of helping them and made it seem like it was just a breeze, they end up coming back and asking for me for stupid little shit, when there are 20 other people who could have helped them.
Unfortunately, that's customer service.

[Eben56]

I too fail to understand the sucky on the part of the customer.

If he was told to contact the OP by a coworker, the customer has no way of knowing if this is proper or "passing the buck".

This is the kind of service that ends up on the "consumer" sites.
" I was told to speak to this person and was treated like an idiot"

Please.. to all customer service people out there... There is a BIG difference between being sucky and being ignorant.

To those that think otherwise.. If you call my office and want to buy a new water service.. I am going to ask you if you want dual check or RPZ backflow. and if you need CPPJ, Quick, or Gripp connection.
OK? Call your plumber or city.. what are you? ignorant?

Flame me if you want..

[PepperElf]

and... it sounds like Aislin had to go through something i've had to face too...

"Person_x told me you could do this for me"
and more often than not, they'd never even asked Person_x in the first place, or was told "no" and figured that they'd get their way if they lied.

And it sounds like he did it twice here...
1) "The blond woman from last night said you could do it".... (no blond working nights, so either he was mistaken or just trying to get his way)

2) "She (Aislin) said they'd look good!"... and obviously Aislin never said that, so now it's looking even more like he's use to falsly dropping names to convince others of lies

[Apathy]

"But the blonde girl last night said you would help meeee"

1. I don't care what someone else said.
2. Stop whining.

Maybe I'm too biased, which I could see, but as usual, I'm on the employee's side. Aislin helped this guy as much as she needed to. She gave him directions and told him where to go (kiosk). Was she all smiley and bubbly? No, but I don't recall that being part of the job. Helping customers is, and she did.

Besides, I get the impression that this guy was pretty whiny and was making false claims about being helped earlier. Besides, even if it were true, I don't need to live up to someone else's fancy claims. I think the "She (Aislin) said they'd look good!" crap at the end seals the deal. You're just a whiner. Try growing up and dealing with life.

[Aislin]

my whole point was that they guy was a perpetual lier. He could see i was with someone else and butted in, whined and lied. When I comes to cell phone pics we discourage customers from printing them because they turn out horrid. It even says so on the paper I handed him. He basically wanted someone to do the work for him and make everything perfect and pretty.

I was nice and professional.

I just get tired of lying assholes.

[AdminAssistant]

If this is a place with self-service kiosks (as I assume it is), they are just that SELF SERVICE. And as soon as he started with the "but they said you would heeeelp meeeee." I would have lost interest. It's the customer's job to manage their technology to the best of their ability - and he wasn't even interested in trying to do this himself.

[chainedbarista]

aislin also mentioned she was already helping someone else; that is sucky, cutting in on a busy tech.

i can understand both sides to this, but his insistence and pushiness would also have put me off; if someone hands you directions, at least read them and try to follow them before going back and interrupting them a SECOND time when they're helping someone else.

hand holding does get a little annoying and tiresome after awhile.

[kibbles]

Where in the story did he lie? And I didn't see any part of the story where he whined?

Am I missing something?