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So first post and all that, good to see you, nice to meetcha 
I work support for an internet web meeting company, and we tend to get the loonies calling in on Saturdays - for some reason, they love us... this caller is easily one of the worst. Rather than relate it directly, I'll paste in the log from the call - this is, of course, from my perspective, so there's no "I said, he said".
//Start of Call//
*Opening spiel, Thanks for calling **companyname** support, this is UnPerson, how can I help you?*
caller reports "unable to login to anything"
- attempting to gather site information
- caller reports attempting to login to notourdomain.com
- advised caller re support availability, supported sites and services used on same
- caller reports is at **companyname** site.. ourdomainsite.com
- caller has not defined issue at this point
- attempting to determine what issue caller is facing
- caller reports "cannot log into anything"
- caller is becoming combative and abusive, yelling and cursing
- attempting to record call.. unable to record call (hardware issue on my computer)
- caller has calmed down
- requested caller step me through exact steps to issue for which he is calling
- caller will not provide specific information relating to what he is doing.. only states "Everything I click on won't work!", in response to every question asked
- attempting to gather further information..
- caller is attempting to access a recorded video file
- caller reports password field present on recorded video file information page
- attempting to gather password from caller
- caller states does not have password
- advised caller that Tech does not have passwords for recorded files, recommended contact host/host company for further information relating to password for recorded files, apologized for inconvenience, offered to look up contact info for company
- caller is again becoming abusive, using curse words
- advised caller I will be unable to assist if he persists in being abusive, using offensive language
- caller states that he has told me repeatedly that he needs a password for use in viewing recorded files
- apologized to caller, advised I did not capture that information, repeated reference to host company for further info, offered contact info
- caller is IRATE.
- caller is yelling, cursing, making personal threats aimed at myself, **companyname**, indians (??)
- attempting to calm caller
- caller has called me a "Stupid Mother****er"
- advised caller I will be ending call at this time, again recommended he contact host/host company for further information
- CALL ENDED DUE TO ABUSIVE LANGUAGE AND PERSONAL THREATS FROM CUSTOMER
Yep. It's *my* fault that you aren't quick enough to guess that if you don't know the password, you won't be able to JUST PICK ONE AT RANDOM - you will actually, truly, need to have the RIGHT password..
I can understand the customer getting upset because I didn't have the information that he was requesting, but this went WAY beyond just normal "Well, crap, CBF" from him - Once he called me a title I once proudly wore, I ended the call.
About 5 minutes later, he calls back, and gets the guy across from me - who tells him (he was apparently complaining that I hung up on him) that he (coworker) heard the whole conversation, and that if the customer spoke to him like that even once, he was going to end his call as well.
Customer lasted about 30 seconds before the first outburst, and subsequent introduction to Mr. Dial Tone, of Clicksville.
*Sir, what color is your phone?
-White, why?
*Sir, what is white, and goes >click<?
-What?
*>click<
I work support for an internet web meeting company, and we tend to get the loonies calling in on Saturdays - for some reason, they love us... this caller is easily one of the worst. Rather than relate it directly, I'll paste in the log from the call - this is, of course, from my perspective, so there's no "I said, he said".
//Start of Call//
*Opening spiel, Thanks for calling **companyname** support, this is UnPerson, how can I help you?*
caller reports "unable to login to anything"
- attempting to gather site information
- caller reports attempting to login to notourdomain.com
- advised caller re support availability, supported sites and services used on same
- caller reports is at **companyname** site.. ourdomainsite.com
- caller has not defined issue at this point
- attempting to determine what issue caller is facing
- caller reports "cannot log into anything"
- caller is becoming combative and abusive, yelling and cursing
- attempting to record call.. unable to record call (hardware issue on my computer)
- caller has calmed down
- requested caller step me through exact steps to issue for which he is calling
- caller will not provide specific information relating to what he is doing.. only states "Everything I click on won't work!", in response to every question asked
- attempting to gather further information..
- caller is attempting to access a recorded video file
- caller reports password field present on recorded video file information page
- attempting to gather password from caller
- caller states does not have password
- advised caller that Tech does not have passwords for recorded files, recommended contact host/host company for further information relating to password for recorded files, apologized for inconvenience, offered to look up contact info for company
- caller is again becoming abusive, using curse words
- advised caller I will be unable to assist if he persists in being abusive, using offensive language
- caller states that he has told me repeatedly that he needs a password for use in viewing recorded files
- apologized to caller, advised I did not capture that information, repeated reference to host company for further info, offered contact info
- caller is IRATE.
- caller is yelling, cursing, making personal threats aimed at myself, **companyname**, indians (??)
- attempting to calm caller
- caller has called me a "Stupid Mother****er"
- advised caller I will be ending call at this time, again recommended he contact host/host company for further information
- CALL ENDED DUE TO ABUSIVE LANGUAGE AND PERSONAL THREATS FROM CUSTOMER
Yep. It's *my* fault that you aren't quick enough to guess that if you don't know the password, you won't be able to JUST PICK ONE AT RANDOM - you will actually, truly, need to have the RIGHT password..
I can understand the customer getting upset because I didn't have the information that he was requesting, but this went WAY beyond just normal "Well, crap, CBF" from him - Once he called me a title I once proudly wore, I ended the call.
About 5 minutes later, he calls back, and gets the guy across from me - who tells him (he was apparently complaining that I hung up on him) that he (coworker) heard the whole conversation, and that if the customer spoke to him like that even once, he was going to end his call as well.
Customer lasted about 30 seconds before the first outburst, and subsequent introduction to Mr. Dial Tone, of Clicksville.
*Sir, what color is your phone?
-White, why?
*Sir, what is white, and goes >click<?
-What?
*>click<
Welcome to the board!!!!
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