Little background:
I am a Shift Supervisor at Caribou Coffee, and every morning we serve a Light Roast and Dark Roast coffee. At about 11am, we go down to just one or the other, since not much drip brew is sold after that time.
Ok, here we go.
It's 1pm, and we're serving our Costa Rica blend, which is a Light Roast, yet a bit darker--on the roast scale, its near the middle.
SC drives up in the DT and orders a Dark Roast. My coworker (CW) informs him of what coffee we're serving, he says ok, and drives ahead. No problem.
Until he gets to the window.
CW turns to me, saying SC wants to know if he can have his coffee for free since it's not what he wanted. Gimme a break.
It took all my willpower not to laugh, as SC could see me from the pickup window. I told my CW, no, absolutely not. We do offer a free shot of espresso though if a customer wants a dark roast and we only have light. (basically a free depth charge) CW informs SC of this, he gives her an irritated sigh and says he doesn't want a shot.
I don't know who he was kidding though, thinking of asking for his entire drink for free. He can kiss my coffee-brewing fat ass. Entitlement whore.
I told my boss this story the next day. He laughed, as I wanted to, and said he gives the SC an A for effort.
I am a Shift Supervisor at Caribou Coffee, and every morning we serve a Light Roast and Dark Roast coffee. At about 11am, we go down to just one or the other, since not much drip brew is sold after that time.
Ok, here we go.
It's 1pm, and we're serving our Costa Rica blend, which is a Light Roast, yet a bit darker--on the roast scale, its near the middle.
SC drives up in the DT and orders a Dark Roast. My coworker (CW) informs him of what coffee we're serving, he says ok, and drives ahead. No problem.
Until he gets to the window.
CW turns to me, saying SC wants to know if he can have his coffee for free since it's not what he wanted. Gimme a break.
It took all my willpower not to laugh, as SC could see me from the pickup window. I told my CW, no, absolutely not. We do offer a free shot of espresso though if a customer wants a dark roast and we only have light. (basically a free depth charge) CW informs SC of this, he gives her an irritated sigh and says he doesn't want a shot.
I don't know who he was kidding though, thinking of asking for his entire drink for free. He can kiss my coffee-brewing fat ass. Entitlement whore.
I told my boss this story the next day. He laughed, as I wanted to, and said he gives the SC an A for effort.
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