Don't Lie About My Co Workers

[zigcat]

So you called up all bent out of shape because you claimed your pizza was over an hour old. Right. You were quoted a 35 to 55 minute delivery time and your order was just at 46 minutes when you called. The person that took your call tried to explain to you that your order would be the next one out but you kept hemming and hawing and hung up on him.

So the driver comes and takes your pizza, you call again and demand to speak to the manager. I've been cast in that part for the evening. So I get on the phone with you and you start bitching about how long your order's taking, how you don't want it now that it's been sitting around under our heat lamps for so long (we don't have heat lamps) You demand a refund to your credit card and tell me you'll never do business with us again. (Damn right you won't) And to top it off you tell me that the last person you spoke with was rude to you.

Bullshit.

Look I heard his end of the conversation and he was nothing but polite to you. He's one of our best workers and one of the nicest people you'll ever meet. So don't even try to smear my co workers to me. That shit may work when you call large corporations or call centers where they have to take you at your word and record every complaint no matter how baseless or unfounded it may be

It's about time some of you people actually learn what the definition of "rude" is instead of throwing it around every time someone tells you something you don't want to hear.

If you have a complaint, that's fine. I'll do my best to resolve it for you. But don't drag my co workers into it. I KNOW them. You don't. And your attempts to give your story any weight will have the opposite effect.

[Crazeyal]

God.. I *WISH* you could have said that to him..

[smileyeagle1021]

It doesn't always work in call centers either... I've before had people who are saying that the last agent didn't quote them properly and when I bring up the res history and see it's someone I know... bonus kudos if it's the person sitting next to me... I've even told one guest "I"m sorry, there is nothing I can do for you, (coworker) is sitting right next to me and I have heard him quote (whatever policy) on every call today, if you believe that he indeed miss that policy and I just wasn't paying attention then I can always have you hold while a supervisor pulls the recording of the call and see if he really did quote it"... oddly most of them admit that he probably did quote it and they just weren't paying attention... it doesn't happen often but it feels good.

[tropicsgoddess]

I agree with Smileyeagle. The notes your CWs and Sups make about a customer help , especially if you get a certain regular SC and/or EW.

[marasbaras]

Call recordings ... the SC's worst enemy.

[smileyeagle1021]

Call recordings ... the SC's worst enemy.

which is why I fully support businesses recording every single one of their calls... it protects them from SCs and it does also protect me if the company actually does make a mistake (because had I actually gotten the manager on the line and had my CW not quoted the policy the company would honor whatever was recorded as being quoted).

[alacazar]

He He, I love people who call a call center to compain about people who work at a call center. I can think of 3 or 4 times where a customer called back to compain about me because they did not like what i told them. The fully thing is when they called back they got me again. none of them realised they got me again, even though I give my name and ID number the the beginning of EVERY call.

With the center I work at all supervisers are requierd to take 4 hours of calls in the department they support. Its ment to ensure that they better understand the trials and tribulations of their agents, as well as gives them a better understanding on the line of buisness they are running. Also, in order to stop ID10T customers from getting the supervisers desk number a superviser is not permitted to identify themselves as a supe unless the caller requests a supe. (this was a seriosu problem at ome time, we had one coach who spent more time on the phone with a cusotmer who kept calling his desk than the agents who were in the que taking calls)

At one point my Supes was taking calls and got hung up on. Cusotmer then called back and got me. After spending some time about compaining about the "horrible" CSR he had just hung up on, he requested a superviser. My supe was more than happy to take over that call. it counted towards his 4 hours of phone times, and he needed a good laugh anyways.

[karl hungus]

actually learn what the definition of "rude" is

Rude = Employees not automatically treating the customer like a god and the most important and special being in the world. The employee should treat it as a privilege that the customer has even acknowledged their existence and should be thankful that the royal customer has chosen them to be their servant. And, just so the worker doesn't get it into their heads that maybe that they too, a puny worker, are even close to being as important as a customer, the customer is, by devine right, allowed to belittle or outright lie to worker/business in order to show that it, the customer, is truly the superior mind here.

[powerboy]

Rude = Employees not automatically treating the customer like a god and the most important and special being in the world. The employee should treat it as a privilege that the customer has even acknowledged their existence and should be thankful that the royal customer has chosen them to be their servant. And, just so the worker doesn't get it into their heads that maybe that they too, a puny worker, are even close to being as important as a customer, the customer is, by devine right, allowed to belittle or outright lie to worker/business in order to show that it, the customer, is truly the superior mind here.

Where did you get a SC Dictionary at?

[allniter]

"Well according to him you were complaining about things that weren't true and we don't do business with liars. I demand you give an apology and if not, no more pizza for you" *click*

[freeatlast]

I learned very early in my Call Center days that if you do not tell the SC exactly what he/she wants to hear, they want to tell management that you were rude. When I worked as a level 1 agent, I would tell the supervisor that the customer wanted to be transferred becuase I was rude. I would also always tell them that I was rude by not giving in to whatever outrageously inflated demand they were making. This always got a good laugh from the supervisor, and also helped to get them to back me up and not give in to the SC.

[edible_hat]

Apparently I'm rude for not giving people cigarettes on credit.

[karl hungus]

Where did you get a SC Dictionary at?

I worked undercover for the CIA trying to infiltrate a secret underground cell of Stupid. I recovered the SC dictionary after one of the meetings of the World Organization of Stupid People.
For that misiion I had to have half of my brain deadened and then had to unlearn every bit of commom sense knowledge I ever had.

[Jester]

I have been rude to customers countless times. For example:

--when I refuse to serve alcohol to people underage.
--when I refuse to serve alcohol to people who don't have ID.
--when food takes longer than 40 seconds to cook, and I have to explain how cooking food works to people.
--when I have told people that they can't smoke inside the bar due to this pesky little thing called Florida law.
--when I have declined to give people free food or drinks.
--when my place runs out of something that the customer wanted.
--when I have told people to get off the ledge on the roof deck.
--when I have told people's children to get off the ledge on the roof deck, or to stop running, or to not throw things, or to act like vaguely civilized humans--you know, when I've been doing their parents' job.

Yeah, I am one rude asshole!

[Jacen]

It's about time some of you people actually learn what the definition of "rude" is instead of throwing it around every time someone tells you something you don't want to hear.

But he was rude! He didn't tell the guy what he wanted to hear!

Sometimes I wonder about the future...