OK, so I've bought my bridesmaid dresses off the net. I managed to find a website that charged half the price that the shops were asking. SO I think great. I ask for a quote for the dresses and it comes back promptly and I'm extremely happy.
Fast forward a few weeks, I've FINALLY got my bridesmaids to get their acts together and give me sizing, and I'm on the website ordering. And this is where things start to go wrong.
The quoted shipping price is WAY over what I was told. I promptly email them and ask about it, and get a prompt response telling me it will be fixed to just proceed as normal. Also, they had a promotion going on that when ordering 3 dresses you got a discount. When I put the order through I was given no discount. Again another email and another prompt response saying it will be fixed once the order is through. Now so far all has been friendly. Till I finish the form. I filled out ALL the required information and sent through the order. Once this is all done I get a rather snippy email telling me I missed some information and then they re sight said info in capital letters bolder like I'm some moron. I assume I'm taking it too hard, and ignore it and respond with the info needed.
I'm then sent another email with the "new" order form. And I'm shocked, not only is there no discount but the shipping has not been fixed. I email them and I get the rudest email I've ever gotten. In short it stated all these things they apparently did for me and that I was not being charged at all for shipping and so on and so forth.
I was stunned. I just sent a email back saying ok. literally just ok.
Was I sucky to ask that they honor the quote that was given to me? Was I sucky to request that they fix what they told me they would fix?
I feel like I was being treated like I was some major SC demanding a discount where there was none owed.
In the end I just wanted the dresses and was at the end of my rope already, they had already debited my card so I let it be. Fortunately a few days later I got a credit from them so I assume that someone realized what happened and fixed everything. But I don't know. I still feel a tad upset about what was said.
I try so hard not to be a SC, I know people have jobs that are hard and I don't want to make them harder.
Fast forward a few weeks, I've FINALLY got my bridesmaids to get their acts together and give me sizing, and I'm on the website ordering. And this is where things start to go wrong.
The quoted shipping price is WAY over what I was told. I promptly email them and ask about it, and get a prompt response telling me it will be fixed to just proceed as normal. Also, they had a promotion going on that when ordering 3 dresses you got a discount. When I put the order through I was given no discount. Again another email and another prompt response saying it will be fixed once the order is through. Now so far all has been friendly. Till I finish the form. I filled out ALL the required information and sent through the order. Once this is all done I get a rather snippy email telling me I missed some information and then they re sight said info in capital letters bolder like I'm some moron. I assume I'm taking it too hard, and ignore it and respond with the info needed.
I'm then sent another email with the "new" order form. And I'm shocked, not only is there no discount but the shipping has not been fixed. I email them and I get the rudest email I've ever gotten. In short it stated all these things they apparently did for me and that I was not being charged at all for shipping and so on and so forth.
I was stunned. I just sent a email back saying ok. literally just ok.
Was I sucky to ask that they honor the quote that was given to me? Was I sucky to request that they fix what they told me they would fix?
I feel like I was being treated like I was some major SC demanding a discount where there was none owed.
In the end I just wanted the dresses and was at the end of my rope already, they had already debited my card so I let it be. Fortunately a few days later I got a credit from them so I assume that someone realized what happened and fixed everything. But I don't know. I still feel a tad upset about what was said.
I try so hard not to be a SC, I know people have jobs that are hard and I don't want to make them harder.
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