One way to almost get banned....

[Department stores *sigh*]

So this is a story I heard from my dept. manager.

My dept manager and the SM are on a walk of the store when they get to the bike dept. A man is there and he walks up to the SM inquiring about a discount on a bike that had a rip in the seat.

The SM points out that thre are many other bikes to choose from but the man pushes and the SM, figuring that we would have to scrap a bike that had a defect in it anyway, decides to give him a dinky little discount just to shut the guy up.

The dept. manager and the SM continue the walk of the store and about 45 min later the dept manager heads back to the bike aisle and finds........

the man had brought up a different bike and left the ripped on one the rack, essentially getting a perfect bike at a discount.

The SM was close to looking up the guy in the system and banning him, but that would require a bit to much effort. But yeeshpeople will do anything to get a cheaper item....

[daisychain]

People are unbelievable when it comes to wanting things cheaper/for free. They seem to act as if you are charging them full price for fun rather than to make a profit so you can afford to eat.

[mharbourgirl]

So this is where your manager introduces a new policy: when a customer is offered a discount on a PARTICULAR item, the manager accompanies the customer up to the register with the item and makes certain that the discount is applied to the item directly. Or delegates the responsibility to someone who can do that same. Because SC's will take advantage of the slightest chance, as we all know.

Your manager really needs to do some clear, critical thinking... and accept that if you give 'em an inch, they'll take the whole damn store. SC's CANNOT be trusted, any more than they can be expected to say 'Please', 'Thank-you', and 'I'm sorry'.

[depechemodefan]

The SM points out that thre are many other bikes to choose from but the man pushes and the SM, figuring that we would have to scrap a bike that had a defect in it anyway, decides to give him a dinky little discount just to shut the guy up.

The dept. manager and the SM continue the walk of the store and about 45 min later the dept manager heads back to the bike aisle and finds........

the man had brought up a different bike and left the ripped on one the rack, essentially getting a perfect bike at a discount.

Wow, I can imagine that bike was too big to shoplift. I would follow around that customer the next time he shows up just to make sure he does't pocket stuff. yeah, I'm cynical.

[Samaliel]

Not cynical, just realistic.

[elysia]

This reminds me of a little SC story from my boyfriend:

SC: **buys a bottle of oil, complains about price. Proceeds to exit store. Comes back a moment later with the oil cap all fucked up.** "The tab on this bottle is broken. Can I get another one?"

Boyfriend's co-worker: "Why, so you can break that one too?"

[Geek King]

Not cynical, just realistic.

Cynicism is Reality without the rose-colored glasses.