Yes, our hotel sucks, how can i help you?

[Getoutofmylobby]

I just don't understand some people. We've had a guy stay with us for more than a week. Now, we're not an extended stay hotel and it is extremely rare for us to have someone stay for so long. There are some hotels just up the street that would better suit him, and they probably wouldn't charge as much for such a lengthy stay as we do, but he insists on staying with us. He also insists on being a pain in the ass.

Guy: Do you have some toothpaste or something?
Me: Sure (gets toothpaste)
Guy: Hey, do you have a guest laundry?
Me: No, there is a coin laundry up the street, just make a right out of the parking lot...
Guy: I do not want to travel to do laundry.
Me: ...
Guy: Your competitors have laundry rooms on every floor.
Me: That must be nice, i wish we had them.
Guy: ...
Me: ...
Guy: ...
Me: ...is there anything else i can help you with?
Guy: SO where do i do my laundry?
Me: (You can go wash it on some rocks in the river for all i care) Well that coin laundry i mentioned is up the street about a block to your right...
Guy: Nevermind.

For the life of me i can't figure out what this guy wanted me to do. Call up the competitor and ask them if i can send a guest over to use their laundry? Not gonna happen. Maybe he wanted me to quit lying and tell him about the Super Secret Laundry Room we have for X-Tra Special Guests. Ooh better yet, maybe he wanted me to coerce one of our laundry people into putting the mountains of sheets and towels on hold so they can scrub this guys underpants.

[Evil Queen]

I used to get that when I worked in EconoLodge. We never had guest laundry there either.

Nor did The Carolina I used to work at (only partical name of the hotel).

But my current hotel I'm working at has a guest laundry, though the soap dispenser is almost always out of soap. -_-'

[bainsidhe]

Back during my night audit days, I washed my laundry in the big mahines used for sheets and blankets. Nothing like getting a years worth of free laundry & detergeant

[rerant]

I've stayed in a few hotels (Ramada, Holiday Inn, Westin Harbour Castle, Fairmont Royal York, The Cosmopolitan, which is a boutique hotel here in Toronto, and yes I'm aware that three of the hotels I've stayed at are in my own city) and they've all had guest laundry, some ensuite. I thought it was a standard thing.
Not that I would ever be a jerk about it if my room or hotel didn't have it, I just thought it was something all hotels offered.
Well, not the $50 a night econo stay places, but yeah.

[Evil Queen]

Yeah... Econolodge averaged 30$ a night. The Carolina was approximately 60$ and my current hotel right now is 94$ but will be going back up to it's usual rate of 109$ next month.

[TruthHurts]

The hotel I used to work at had owned a coin operated laundry next door. We also had washer and dryers on site so we could wash sheets and towels. We would have guests throw outright tantrums over not being allowed in the employee laundry room. We even caught one lady trying to sneak her laundry in.

[blas]

Maybe it's the mentality that they'll complain in hopes of getting something for free.

Hell, at the gas station I worked at, our prices were always more expensive than Kwik Trip, Holiday, BP, etc etc......cigarettes were more, beer was more, and yet customers still came EVERY DAY and spent money EVERY DAY and bitched about how everywhere else was cheaper.

I'd look at them as if to say "And you want me to do.........about it?" and they kept staring me down like "Whatcha gonna do, little girl? Gimme Gimme Gimme Gimme!"

I don't understand it. Knowingly pick a place that is "inconvenient" or whatever, but INSIST on it, and complain? Ok.....insanity at its best.